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How to get medical help from home

While everyone is being told to stay at home, it can be hard to know what to do if you're unwell.

It's still important to get medical help if you need it.

There are ways to get medical help and prescriptions online or over the phone.

Information:

If you're advised to go to hospital, it's important to go. Keep going to any appointments you usually have, unless you're told not to.

Coronavirus help

If you have symptoms of coronavirus (a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste), use the NHS 111 online coronavirus service to find out what to do.

Health information and advice

The best place to get accurate health information is the NHS website.

The NHS website has information and advice on:

You can also check your GP surgery's website. Lots of GP surgeries have online services where you can get advice and support from your GP surgery team. Find your GP surgery to get its website details.

Help and support from a GP

If you need to contact a GP, do not go into the surgery in person.

You can:

Your GP surgery will then give you advice about what to do.

A phone or video call with a GP, nurse or other healthcare professional may be booked for you.

You'll only be asked to visit the surgery if absolutely necessary.

Your GP surgery may be very busy at the moment and you may have to wait longer than usual to speak to someone if it's not urgent.

Information:

Online services and apps

If you're registered with a GP surgery, you can use online services and apps that may allow you to:

  • order repeat prescriptions
  • see parts of your health record, including test results
  • book, check or cancel appointments

You may not be able to book appointments at the moment. Please check your GP surgery's website for how to contact staff (find your GP surgery to get its website details).

If you can book an appointment, it is likely to be a phone or video appointment.

Find out how to start using online services.

Repeat prescriptions

If you have a repeat prescription that you usually request at your GP surgery or pharmacy, you can do this online.

You can order repeat prescriptions using:

Do not go to your GP surgery or pharmacy to order prescriptions. Call them if you cannot order your prescription online.

When you order your prescription, order it at the same time and in the same amount you usually would. Do not order more than you need as this may mean someone else will be unable to get their medicine.

Read more about how to order repeat prescriptions online.

Urgent dental treatment

All routine dental treatment has been stopped at the moment.

If you think you need urgent dental treatment, do not go to a dentist.

Instead:

They can give you advice, help you contact an urgent dental service or arrange treatment if needed.

Do not contact a GP. They cannot provide dental treatment.

Urgent medical help

If you need urgent medical help, use the regular NHS 111 online service.

The 111 online service asks questions about your symptoms to help you get the help you need.

Call 111 if you need urgent help for a child under 5 or cannot get help online.

Emergency medical help

For life-threatening emergencies, call 999 for an ambulance.

Try to avoid going straight to A&E instead of calling an ambulance.

Page last reviewed: 18 May 2020
Next review due: 25 May 2020