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Logging in to the NHS App

Before you start using the NHS App, you’ll need to set up an NHS login. Find out more about how to set up an NHS login.

If you already have an NHS login, you can use this to log in to the app.

If your device supports it, you can use your fingerprint or face recognition to log in instead of a password and security code.

We support:

  • fingerprint unlock on Android devices
  • Touch ID and Face ID on Apple devices

Before you start, check that your smartphone or tablet supports fingerprint or face recognition, and that it's set up on your device.

Help with security codes

If you do not receive the security code text message, enter your email address and password again. We'll send you a new security code.

You can only get a new code 5 times. After that, you'll be locked out for 15 minutes. If this happens because you are not getting a code, contact the NHS App team.

Setting up fingerprint unlock, Touch ID or Face ID in the NHS App

Log in to the NHS App using your NHS login password and the security code we send you in a text message.

  1. Go to Settings (the cog icon).
  2. Select the relevant option. For Android select Fingerprint, or for Apple select Touch ID or Face ID.
  3. Follow the on-screen instructions, which are specific to your device.

The next time you log in, you'll be asked to touch the fingerprint sensor or look at the device instead of entering a password and security code.

Help with fingerprint unlock on Android devices

Google Pixel and Nexus phones

Although these instructions are for Google's Pixel and Nexus phones, they apply to most Android devices.

Google has a guide on using fingerprint unlock on Google Pixel and Nexus phones.

Samsung phones and tablets

Samsung has different names for this feature. The help they offer is unique to each device.

You need to:

  1. Find your device on their website.
  2. Search for "fingerprint" on the help page for that device.

Search for your device in Samsung help and support

Other phones and tablets

For detailed help with fingerprint unlock on other Android devices, you'll need to visit the manufacturer's website.

Help with Touch ID and Face ID on Apple devices

Touch ID

Apple has a guide on how to set up Touch ID on an Apple device.

If you have trouble getting it to work, you can also find out what to do if Touch ID is not working on your iPhone or iPad.

Face ID

Apple have a guide on how to set up Face ID on an Apple device.

If you have trouble getting it to work, you can also find out what to do if Face ID is not working on your iPhone or iPad Pro.

Page last reviewed: 7 September 2020
Next review due: 8 March 2021