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Technical issues with the NHS App

For technical problems with NHS login, you can find support in the NHS login help centre.

If you have a technical problem that we have not answered in our help and support pages, contact the NHS App team.

Device compatibility

We only support the NHS App on:

  • Android version 8 (Oreo) and above, on devices with a front-facing camera
  • Apple iOS version 11 and above

You can install and use the NHS App on Android versions 5, 6 or 7, or Apple iOS versions 9 or 10, but we cannot guarantee the best experience. If you are using one of these operating systems we will not be able to help with any technical issues.

The NHS App should not be installed on certain devices, for example "jailbroken" or "rooted" devices. To find out more, view the Prohibited uses section of the NHS App terms of use.

Using fingerprint, face or iris recognition (biometrics) on Android devices

We support biometrics on some Android devices, but we do not support them on devices with sensors that do not meet Google’s security settings.

This means you may not be able to use your fingerprint to log in to the NHS App, even if you could previously. You may still be able to log in using face or iris recognition, if your device has these sensors, as they may be more secure.

If you’re unable to use biometrics, you’ll need to log in using your email, password and security code.

Turning fingerprint, face or iris on

  1. Log in to the NHS App.
  2. Go to More.
  3. Select Account and settings.
  4. Then select Fingerprint, face or iris.
  5. Follow the on-screen instructions.
NHS App online

You can use NHS App online to access services on your desktop, laptop computer, mobile or tablet using your web browser. You do not need to install anything to get started.

Enabling JavaScript on your browser

To use the NHS App on your web browser you must have JavaScript enabled on it. Find out how to enable JavaScript for Windows, or how to enable JavaScript for Mac.

Using Testflight with the NHS App

You do not need Testflight to use the NHS App anymore.

Accessibility

The NHS App for Apple iOS and Android devices, and NHS App online accessed from a web browser, are partially compliant with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. For more information see the NHS App accessibility statement.

Page last reviewed: 16 June 2020
Next review due: 15 January 2021