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Technical issues with the NHS App

If you cannot use the NHS App on a mobile device, you can log in through the NHS website. You can then access services on your desktop, laptop computer, mobile or tablet using your web browser.

For technical problems with logging in, you can find support in the NHS login help centre.

If you have a technical problem that we have not answered in our help and support pages, contact the NHS App team.

Device compatibility

We only support the NHS App on:

  • Android version 8 and above, on devices with a front-facing camera
  • Apple iOS version 15 and above

Google has a guide on how to check and update your Android version.

Apple has a guide on how to update your iOS on iPhone.

The NHS App should not be installed on certain devices, for example "jailbroken" or "rooted" devices. To find out more, view the Prohibited uses section of the NHS account terms of use.

Web browser compatibility

You may need to update your web browser to use the NHS App. This can apply whether you are using the app on your phone or tablet, or using a computer to log in through the NHS website.

We only support the following web browsers:

  • Chrome Mobile 108 or above
  • Chrome 111 or above
  • Firefox 117 or above
  • Mozilla Firefox 102 or above
  • Microsoft Edge 114 or above
  • Safari 15.6 or above
Turning on JavaScript when using a computer

You must have JavaScript enabled to access your NHS services in a web browser. Find out how to enable JavaScript for Windows, or how to enable JavaScript for Mac.

Using fingerprint, face or iris recognition (biometrics) on Android devices

We support biometrics on some Android devices, but we do not support them on devices with sensors that do not meet Google’s security settings.

This means you may not be able to use your fingerprint to log in to the NHS App, even if you could previously. You may still be able to log in using face or iris recognition, if your device has these sensors, as they may be more secure.

If you’re unable to use biometrics, you’ll need to log in using your email, password and security code.

Turning fingerprint, face or iris on

  1. Log in to the NHS App.
  2. Go to Account and then settings.
  3. Select Turn on fingerprint, face or iris login.
  4. Follow the on-screen instructions.

The NHS App for Apple iOS and Android devices (and access from a web browser) are partially compliant with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. For more information see the NHS App accessibility statement.

Checking storage space on your device

If you do not have enough space on your device you may not be able to download files.

For Apple devices, Apple has a guide on how to the check the storage.

For Android devices, Google has a guide on how to free up space.

Page last reviewed: 6 December 2023
Next review due: 6 June 2025