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Technical issues with the NHS App

If you have a technical problem that we have not answered in the help and support information, contact the NHS App team.

Device compatibility

We only support the NHS App on:

  • Android version 8 (Oreo) and above, on devices with a front-facing camera
  • Apple iOS version 11 and above

You can install and use the NHS App on Android versions 5, 6 or 7, or Apple iOS versions 9 or 10, but we cannot guarantee the best experience. We will not be able to help with any technical issues.

The NHS App should not be installed on certain devices, for example "jailbroken" or "rooted" devices. To find out more, view the Prohibited uses section of the NHS App terms of use.

NHS App online

You can use NHS App online to access services on your desktop or laptop computer, using your web browser. You do not need to install anything to get started. Go to

Enabling JavaScript on your browser

To use the NHS App on your desktop or laptop computer, you must have JavaScript enabled on your browser. Find out how to enable JavaScript for Windows, or how to enable JavaScript for Mac.

Using Testflight with the NHS App

You do not need Testflight to use the NHS App anymore.


The native apps for Android and Apple iOS devices, and NHS App online accessed through a web browser, are fully compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard. For more information, see our accessibility statement.

Page last reviewed: 16 June 2020
Next review due: 15 January 2021