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NHS account release notes

Information:

We have changed how we talk about accessing certain NHS services online. We now call this logging in to your NHS account, whether you use the NHS App or the NHS website to do this. The services we offer have not changed.

Find out about the latest updates, bug fixes and new features for the NHS account.

Version history

2.12.3 (20 June 2022)

Screens that appear if you cannot complete certain tasks are now more informative. They give guidance if you have problems with appointments, messages or notifications. We tested different screens with users to understand what would be most helpful.

2.11.5 (6 June 2022)

If your GP surgery uses accuRx, you can now ask your GP for medical advice or ask your GP surgery a question.

2.11.4 (1 June 2022)

Improvements:

  • We have improved our guidance for users who cannot order repeat prescriptions, view their GP health record, update their organ donation preferences or update notification preferences on their device. This is part of our work to make different types of guidance messages clearer and more consistent.
  • Other bug fixes, and various performance, stability, and accessibility improvements.
2.10.3 (25 May 2022)

Improvements: 

  • If your GP surgery uses accuRx, you can now ask your GP for medical advice or ask your GP surgery a question. This feature is currently only available to a small number of GP surgeries.
2.10 (18 May 2022)

Improvements

  • You can now choose what information you share with your healthcare teams if your GP surgery uses Patients Know Best (PKB).
  • When you cannot book or cancel a GP appointment, you will see an updated guidance message. This is part of our work to make different types of guidance messages clearer and more consistent.
  • We fixed an issue with tabbing through the login screen using a keyboard on some Android devices.
  • Other bug fixes, and various performance, stability and accessibility improvements.
2.9.4 (12 May 2022)

We have updated descriptions of the NHS COVID Pass to reflect that it is now only used for travel abroad. In line with government policy, the domestic NHS COVID Pass is no longer available.

2.9 (9 May 2022)

Improvements

  • When you book a GP appointment, the guidance text about COVID-19 symptoms now you directs you straight to the latest advice on the NHS website. 
  • We have fixed issues logging in with Touch ID or Face ID on iPhone or iPad.
  • We updated guidance text for when you cannot turn on push notifications because of how your Android device is set up.
  • We fixed an issue with launching in-app web browsers on Android devices.
  • Other bug fixes, and various performance, stability and accessibility improvements.
2.8 (26 April 2022)

Improvements

  • When using a web browser to manage organ donation decisions, you will not need to log in again.
  • You can view test result images if your GP surgery uses Patients Know Best (PKB).
  • If you use VoiceOver for Mac, it now works correctly when you manage organ donation decisions.
  • If you use VoiceOver for iPhone or iPad, it now works correctly when you manage appointments or prescriptions.
  • We have updated the messaging for iOS users who do not allow push notifications.
  • We fixed layout issues in landscape on Apple devices with notched displays.
  • Other bug fixes, and various performance, stability, and accessibility improvements.
2.7 (4 April 2022)

Improvements

  • If you're registered with a GP surgery using TPP (SystmOnline), you can now view all past test results carried out by your GP surgery. This was limited to the past 6 months.
  • Bug fixes, and various performance, stability and accessibility enhancements.
2.6 (17 March 2022)

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
2.5 (24 February 2022)

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
2.4 (8 February 2022)

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
2.3.8 (3 February 2022)

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
2.3.6 (2 February 2022)

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
2.3 (27 January 2022)

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
  • We now only support the NHS App on iOS version 11 or above.
2.2 (14 January 2022)

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
2.1.15 (16 December 2021)

New features

  • People using iOS version 10 or below will see a screen letting them know their operating system is no longer supported.
2.1 (1 December 2021)

Improvements

  • We now only support version 2.0 of the NHS App, and above, on iOS and Android.
  • We have updated the Messages area to make it easier to use.
  • Bug fixes, and various performance, stability and accessibility enhancements.
2.00 (24 November 2021)

New features

  • You can now log in using face or iris recognition if your Android device supports it.

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
1.57.0 (8 September 2021)

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
1.55.0 (9 August 2021)

New features

  • You can now add your NHS COVID Pass to your Apple Wallet.

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
1.54.5 (22 July 2021)

New features

  • The first time you log in to the NHS App, you’ll get a message letting you know about some of the services you can access.

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
1.54.0 (16 July 2021)

New features

  • The first time you log in to the NHS App, you’ll get a message letting you know about some of the services you can access.

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
1.52.3 (22 June 2021)

New features

  • You can now view and share your NHS COVID Pass for event trials in England.

Improvements

  • We have renamed “Share your COVID-19 status” to “NHS COVID Pass”.
  • The Check your COVID-19 vaccine record service has been removed from Popular services on the homepage.
  • Bug fixes, and various performance, stability and accessibility enhancements.
1.50.19 (25 May 2021)

New features

  • View and share proof of your COVID-19 status for travel.
  • Check and view your COVID-19 vaccination details, and report any side effects you have experienced.
  • Online consultations are now available for patients' children at GP surgeries that use eConsult to provide consultations.

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
1.48.0 (31 March 2021)

Improvements

  • We have renamed "Settings" to "More" and updated the icon.
  • Bug fixes, and various performance, stability and accessibility enhancements.
1.46.0 (25 February 2021)

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
1.45.0 (5 February 2021)

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
1.44.0 (15 January 2021)

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
1.43.0 (18 December 2020)

Improvements

  • We have made some changes to make unread messages more visible.
  • Bug fixes, and various performance, stability and accessibility enhancements.
1.42.1 (8 December 2020)

Improvements

  • You will now be asked if you want to enable notifications when you log in to the app for the first time, or if you have not already enabled them.
  • When logged in, your homepage now contains our most popular services.
  • We have moved Messages from "More" into the bottom navigation menu.
  • If you have detailed record access and you are registered at an EMIS surgery, you can now view documents and letters uploaded by your GP.
1.41.3 (16 November 2020)

Improvements

  • We have added more information about what to do next when you order a repeat prescription.
  • We have fixed some accessibility issues.
  • You can now view the app in landscape mode.
  • We have renamed "Health record" to "Your health".
  • Bug fixes, and various performance, stability and accessibility enhancements.
1.40.1 (27 October 2020)

New features

  • You can now view, book or cancel your first hospital referral appointment.

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
1.39.5 (24 September 2020)

New features

You can now:

  • add your booked GP appointments to your device's calendar.
  • update your email address, password and phone number linked with your NHS login.

Improvements

  • We have renamed the Symptoms page to Advice.
  • Bug fixes, and various performance, stability and accessibility enhancements.
1.39.0 (23 September 2020)

New features

You can now:

  • add your booked GP appointments to your device's calendar
  • update your email address, password and phone number linked with your NHS login

Improvements

  • We have renamed the Symptoms page to Advice.
  • Bug fixes, and various performance, stability and accessibility enhancements.
1.38.0 (4 September 2020)

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
1.37.0 (11 August 2020)

Improvements

  • Depending on your GP surgery's system, you may see available appointments up to 16 weeks in advance; EMIS (Patient Access) shows a maximum of 12 weeks and Vision shows a maximum of 100 appointments.
  • You can now log in to the app when there is a temporary problem connecting to your GP surgery's system.
  • Bug fixes, and performance, stability and accessibility enhancements.
1.36.1 (24 July 2020)

Improvements

  • Your repeat prescription order history is now ordered by date.
  • We have updated the NHS App online homepage, which you can use to access services on your desktop or laptop computer, through your web browser.
  • Bug fixes, and various performance, stability and accessibility enhancements.
1.35.0 (23 June 2020)

Improvements

  • When you have a new message, we show an indicator on the homepage, "More" menu and "Messages" page.
  • We have updated the "Settings" section where you can turn on Touch ID or Face ID to log in instead of using a password and security code.
  • Bug fixes, and various performance, stability and accessibility enhancements.
1.34.0 (11 June 2020)

New features

  • When you download the NHS App and open it for the first time, we ask if we can contact you to take part in NHS App user research.
  • In "Settings" you can choose whether to allow notifications on your device.
  • For patients at GP surgeries which use Patients Know Best through the NHS App, there is a new option in "Prescriptions" to view your hospital and other prescriptions.
1.33.0 (19 May 2020)

New features

  • When you download the NHS App and open it for the first time, we show the registration requirements.
  • Health information and updates is now available.
  • For patients at GP surgeries which use Patients Know Best through the NHS App, there is a new option in "Health records" to view your care plans.

Improvements

  • Updated information about withdrawing your decision from the National Organ Donor Register.
  • Prescriptions homepage.
1.31.0 (7 May 2020)

New features

  • Messaging is now available with GP surgeries that use SystmOnline (TPP) and Patient Access (EMIS).
  • Linked profiles is now available to patients who are registered for proxy access at GP surgeries that use SystmOnline (TPP).
  • Online consultations are now available for patients at all GP surgeries that use eConsult to provide consultations.
1.30.0 (21 April 2020)

New features

For patients at GP surgeries which use Patients Know Best, there are new options:

  • in "Hospital and other appointments" to view upcoming and past appointments
  • in "More" to view links your doctor or health professional has shared with you
1.29.0 (30 March 2020)

New features

  • In "Check your symptoms", we've linked to the NHS 111 online service for checking coronavirus symptoms.
  • We've added messaging and online consultations for a limited number of GP surgeries which use Patients Know Best.

Improvements

  • If your GP surgery does not allow appointment booking through the app, we show advice on what to do if you think you have coronavirus.
  • Bug fixes, and various performance, stability and accessibility enhancements.
1.28.0 (23 March 2020)

New features

  • When choosing an appointment, you can view availability up to 8 weeks in the future.
  • There's a new screen at the start of the appointment booking journey.
  • You can nominate an online-only pharmacy for your prescriptions (if your GP surgery is currently testing the feature with us).

Improvements

  • We've improved the typography in the organ donation decision section.
  • The "A to Z of conditions and treatments" opens inside the app instead of a separate browser.
1.26.0 (13 February 2020)

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
1.25.0 (29 January 2020)

New features

  • If you have detailed record access and your surgery uses EMIS, you can view documents and letters uploaded by your doctors.

You can use the app on behalf of those you care for if:

  • they are registered at the same GP surgery
  • you are a patient at a GP surgery that uses the Patient Access (EMIS) system
  • the GP surgery has registered you for proxy access

Improvements

  • This version includes bug fixes, and various performance, stability and accessibility enhancements.
1.24.0 (17 January 2020)

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
1.23.0 (9 January 2020)

Improvements

  • Improved typography throughout the app.
  • A new layout for the GP medical record.
  • Bug fixes, and various performance, stability and accessibility enhancements.
1.21.0 (12 November 2019)

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
1.20.0 (30 October 2019)

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
1.19.0 (21 October 2019)

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
1.18.0 (3 October 2019)

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.
1.13.0 (9 July 2019)

Improvements

  • Bug fixes and accessibility enhancements.
1.12.0 (26 June 2019)

New features

  • We've made it easier for you to find the next available GP appointment.

Improvements

  • Bug fixes, and various performance, stability and accessibility enhancements.

Page last reviewed: 12 May 2022
Next review due: 14 November 2022