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NHS account help and support

Everything you need to know about your NHS account and the NHS App, to help you access NHS services online.

Top tasks in NHS account help and support

  • Getting started

    Find out who can set up an NHS account, and how to set up your NHS login, prove your identity and log in using the NHS App or the NHS website

  • Account and settings

    Update your personal details, change your password and manage notifications

  • Appointments and consultations

    Manage appointments with your GP and book online consultations

  • Prescriptions

    Order repeat prescriptions and have them sent to a pharmacy of your choice

  • Health records

    View your health records, get your NHS COVID Pass and change your data preferences

  • Messaging

    Send and read messages to and from your GP and other health providers

  • Linked profiles

    Add a family member, or someone you care for, and use certain NHS services on their behalf

  • Technical information

    Get help with technical issues in the app and view the latest release notes

  • Contact the NHS App team

    Get in touch with us about your NHS account, or the NHS App

Immediate action required: Call 999 now if you have:

  • signs of a heart attack - pain like a very tight band, heavy weight or squeezing in the centre of your chest
  • signs of a stroke - face drooping on one side, cannot hold both arms up, difficulty speaking
  • severe difficulty breathing - gasping, not being able to get words out, choking or lips turning blue
  • heavy bleeding - that will not stop
  • severe injuries - or deep cuts after a serious accident
  • seizure (fit) - someone is shaking or jerking because of a fit, or is unconscious (cannot be woken up)