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NHS App help and support

Everything you need to know about the NHS App, to help you access NHS services online.

Top tasks in NHS App help and support

  • Getting started

    Find out who can use the NHS App or log in using a web browser. You can also find out how to set up your account, log in and prove who you are to get full access.

  • Account and settings

    Update your personal details, change your password and manage notifications

  • Appointments and consultations

    Manage appointments with your GP and book online consultations

  • Prescriptions

    Order repeat prescriptions and have them sent to a pharmacy of your choice

  • Health records

    View your health records, get your NHS COVID Pass and change your data preferences

  • Messaging

    Send and read messages to and from your GP and other health providers

  • Linked profiles

    Add a family member, or someone you care for, and use certain NHS services on their behalf

  • Technical information

    Get help with technical issues in the app and view the latest release notes

  • Contact the NHS App team

    Get in touch with us about your NHS account, or the NHS App

Immediate action required: Call 999 now if you have:

  • signs of a heart attack - pain like a very tight band, heavy weight or squeezing in the centre of your chest
  • signs of a stroke - face drooping on one side, cannot hold both arms up, difficulty speaking
  • severe difficulty breathing - gasping, not being able to get words out, choking or lips turning blue
  • heavy bleeding - that will not stop
  • severe injuries - or deep cuts after a serious accident
  • seizure (fit) - someone is shaking or jerking because of a fit, or is unconscious (cannot be woken up)