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Linked profiles in your NHS account

Information:

We have changed how we talk about accessing certain NHS services online. We now call this logging in to your NHS account, whether you use the NHS App or the NHS website to do this. The services we offer have not changed.

Add a family member, or someone you care for, and use certain NHS services on their behalf.

Linked profiles and proxy access
Information:

Proxy access allows parents, family members and carers to access health services on behalf of other people. For example, children, dependants you care for, and relatives.

Currently, you can use linked profiles in your NHS account, using the NHS App or NHS website, to act on behalf of another person if you meet all of the following conditions:

  • you are both registered at the same GP surgery
  • you are both patients at a GP surgery that uses either TPP (SystmOnline) or EMIS (Patient Access)
  • the GP surgery has registered you for proxy access

Depending on the level of access your surgery gives you, you can switch profiles to act on behalf of another person and:

  • book an appointment
  • order a repeat prescription
  • view their GP health record, where appropriate
GP surgery systems and linked profiles

Surgeries in England use different systems to provide GP online services. Currently, switching to a linked profile in your NHS account is available to patients registered with a GP surgery that uses either:

  • TPP (SystmOnline)
  • EMIS (Patient Access)

If you're not sure which system your GP surgery uses, ask your surgery.

Adding children, relatives and dependants to your profile

Access is controlled by the GP surgery where the person you wish to act on behalf of is registered. You can ask the person's GP surgery to register you for proxy access. They will guide you through registration.

You'll need to provide identification to the GP surgery so they can:

  • confirm who you are
  • check you are the correct person to act on the patient's behalf

When the surgery has checked your identity and registered you for proxy access, you'll see a new option in your NHS account called Linked profiles.

Switching to a linked profile

After your GP surgery has registered you for proxy access for one or more people, you can switch to a linked profile in your NHS account. You do not need to log in and out each time.

To act on behalf of another person:

  1. Go to More.
  2. Select Linked profiles, then choose the person you want to act on behalf of.
  3. Switch to their profile.

When you switch to another person's profile, a yellow banner at the top says Acting on behalf of and the patient's name.

Switching back to your profile

When you have finished using services on behalf of another person:

  1. Select the yellow banner that says Acting on behalf of.
  2. Select Switch to my profile.
Removing access to your profile

Until a child's 11th birthday, it's usual for the child's parents to control access to the child's medical record and GP online services. However, when the child is aged between 11 and 16, parents may be allowed proxy access to their child's online services after discussion with the GP, where appropriate.

If parents still have access to their child's medical record and online services, access is turned off when the child reaches their 16th birthday.

If you're aged between 11 and 16, and you have questions about who can access your medical record or online services, contact your GP surgery.

Page last reviewed: 5 April 2022
Next review due: 5 September 2022