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Contact the NHS App team

If you have a medical problem

The NHS App team cannot help with medical problems

Urgent advice:

If you think it's a life-threatening emergency:

Non-urgent advice:

If you do not think it's an emergency:

What are you contacting us about?
Medical record, repeat prescriptions, appointments, linked profiles or another feature.
Your contact or login details need updating
You see personal or medical information that isn't yours
You want to see your vaccination, a test result or something about COVID-19 track and trace app
Issue with ID photo or another problem when trying to register

Do not include confidential or medical information in your message. For example, your NHS number, date of birth, medical diagnosis or medical history.

Currently, we can only respond to messages written in English.

We will use the name you provide in any replies to your message. We will not use your name for any other purpose.
We will use your email address to resolve the issue you are contacting us about and reply to you. We may invite you to complete a voluntary short satisfaction survey. We will not use your email address for any other purpose.
Privacy policy agreement
You must confirm you have read and understood our privacy policy (opens in a new tab) before sending this message.