Contact the NHS App team

Please do not contact us about the NHS COVID-19 app

The NHS App and NHS COVID-19 contact tracing app are different.

If you want to contact the NHS COVID-19 app team, go to COVID-19 app support.

If you have a medical problem

The NHS App team cannot help with medical problems.

If you think it's a life-threatening emergency:

call 999

If you do not think it's an emergency:

call 111 or go to 111 online
speak to a pharmacist, GP or dentist
search the NHS website health A-Z for more advice about your condition

Do you work for the NHS?

Yes, I am a member of NHS staff

No, I am a member of the public

What are you contacting us about?

a problem with the app e.g. I cannot log in

a way to improve the app e.g. I would like to talk to a doctor through the app

something else e.g. I have a query about how my data is used

Your message for us

Do not include confidential or medical information in your message. For example, your NHS number, date of birth, medical diagnosis or medical history. We will aim to respond within 1 working day.

Full name (optional)

We will use the name you provide in any replies to your message. We will not use your name for any other purpose.

Email address

We will use your email address to resolve the issue you are contacting us about and reply to you. We may invite you to complete a voluntary short satisfaction survey. We will not use your email address for any other purpose.

GP surgery address (optional) We may need to check the GP surgery we have on record for you and we may contact your GP surgery to help us resolve the issue you are contacting us about. We will not use the GP surgery address you enter for any other purpose.

You must confirm you have read and understood our privacy policy before sending.

I have read and understood the privacy policy