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NHS App terms of use

Version 3.3, 19 July 2021

Information:

This minor update covers a change of use of the NHS COVID Pass service to include places in England that have chosen to use this service.

1. Introduction

1.1. We (NHS Digital) have developed an app (the "NHS App") – available both as a download (the “Native Version”) and via a website (the “Browser Version”).

1.2. The NHS App enables you to access various health care services. These services are either classed as:

  • “Core Services” because the NHS App has a direct role in the delivery of the service; or
  • “Platform Services” because the NHS App acts as a platform allowing you to access the service, but the NHS App has no role in the service.

Further details are in section [6] below.

1.3. You may also be able to access these services outside the NHS App and nothing in these terms will affect such access.

1.4. Contacting us. To find out more about who we are and our role, visit the NHS Digital website. If you want to learn more about the NHS App, you think the NHS App is faulty, or you wish to contact us for any other reason, please visit our help and support page, where you can see FAQs and find out how to contact us.

1.5. How we will communicate with you.

  • If we need to contact you specifically we will do so by email, SMS or telephone call using the contact details you have provided.
  • NHS App messaging enables us to send you general communications and public health announcements relating to the NHS App and services available within it. These messages are not personalised messages or specific to you or your care. You cannot use this feature to send messages (to NHS Digital or to your GP) or reply to these messages.

2. When these terms apply

2.1. Please read these terms and conditions and our privacy policy, cookies policy any other separate terms of use, privacy policies or cookies policies that apply to Platform Services accessed via the NHS App before using the NHS App. By registering for and continuing to use the NHS App, you agree to be bound by these terms.

2.2. We may, at any time and in our sole discretion, amend these terms for any reason. The latest version of our terms will be accessible through the NHS App, and we will inform you via the NHS App and request your continued agreement if we make any significant changes to these terms.

3. How to register to use the NHS App

3.1. The NHS App is free. To access the NHS App you must be registered with a GP surgery in England or Isle of Man.

3.2. If you access or attempt to access the NHS App from outside England or Isle of Man:

  • we cannot guarantee you will be able to access the NHS App or that it will function correctly
  • you are responsible for complying with any local laws that apply to you in the country from which you are using the NHS App

3.3. You must create and maintain an account using the NHS login authentication platform. A minimum of mid-level identity verification is required to access the NHS App and high-level identity verification is needed to access most services within the NHS App. Find out more about how to prove who you are to get full access to the NHS App.

3.4. In order to use the NHS App you must be aged 13 years or older. If you are 13, 14 or 15 your GP will need to individually approve your access to many of the services, in accordance with any local policies, and you may not be able to access all services. If you have any questions you should contact your GP directly.

3.5. The NHS App is not a medical device and so is not regulated by the Medicines and Health Regulatory Agency (MHRA). Certain Core Services or Platform Services may be medical devices, and this will be made clear to you when you access the relevant service.

4. Accessing the NHS App

4.1. You are responsible for making all arrangements necessary for you to access the NHS App, including but not limited to:

  • a secure internet connection (see Cyber Aware website)
  • an appropriate device, operating system and browser that meet our minimum requirements found on our help and support page.
  • if you wish to use the Native Version, downloading it from either Google Play or Apple's App Store (subject to their terms and conditions).
  • using your own virus protection software (and regularly updating it) when accessing and using the NHS App.

4.2. The NHS App is only intended to be used by you. If you permit any other person to use your account, you:

  • do so entirely at your own risk
  • must not share your user identification code or password with such person
  • are responsible for their access and use of the NHS App as if it were your access and use
  • must make sure such persons are aware of these terms and comply with them.

4.3. If you know or suspect that anyone other than you knows your user identification code or password to your NHS login account, you must promptly reset your password to something only you know. See our help and support page to reset it.

4.4. You may use passwordless authentication (eg fingerprint or facial recognition) to access the NHS App Native Version (this feature is not available on the Browser Version). Passwordless authentication is voluntary and is based on technology in your device. We do not have access to or control over the biometric data stored on your device. You must ensure that only your own fingerprint, facial data or other biometric data are stored on your device. We have the right, at any time without a separate notification, to block the use of passwordless authentication on any or all devices used to access the NHS App.

5. Updates to the NHS App

5.1. From time to time we may automatically update the Native Version of the NHS App or ask you to manually update it, to improve performance, enhance functionality, reflect changes to the operating system, or address security issues.

5.2. If updates are not installed you may not be unable to use the Native Version or you may find that its functionality and/or performance is impaired.

6. Details about the GP Services

6.1. The following services may be available to you through the NHS App. Not all services and features are available to all users. This depends on where you live (not all services are available in the Isle of Man) and the services and systems your GP has chosen to use (generally and for you specifically).

Core Services (NHS App has a direct role in the delivery of the service)

Please see privacy notice and further information (where detailed) for more details of these services and how they use your data.

Names of core services with functionality, NHS login level and further information
Service Functionality NHS login level For further information, see:
GP System Services Links to the IT system used by your GP surgery so you can (as enabled or authorised by your GP from time to time):
- view parts of your GP health record, including test results
- book or cancel your appointments at your GP surgery
- order prescriptions and select or change your nominated pharmacy
- send secure messages to your GP surgery
High Your GP surgery
GP System Proxy Access GP System Services in relation to other people (e.g. your child or someone you care for) as authorised by your GP from time to time High Your GP surgery
NHS App Linked profiles
NHSBT organ donation Record your organ donation preferences Mid NHSBT Privacy
Notifications and Messaging Enables you to receive general communications, public health announcements and updates relating to the NHS App and services available within it. Mid NHS App Messaging
Online Consultation Services (local service as may be chosen by your GP) Use online forms to ask questions, make administrative requests, report symptoms, upload documents or images and request advice for yourself or your child High NHS App privacy policy: online consultation services and
GP Online Consultation Service Privacy Notice

Platform Services (NHS App just acts as a platform allowing you access the service, but the NHS App has no role in the service)

Please see the privacy policies and terms and conditions listed for more details of how these services work, terms applicable to your use and how these services use your data.

Names of platform services with functionality, NHS login level and further information
Service (and Service Provider) Functionality NHS login level Terms and Conditions and Privacy Policy
Symptom check (not Isle of Man)
(NHS Digital)
NHS 111 Online – series of online questions to assess what care you need when based on symptoms Mid https://111.nhs.uk/Help/Terms

https://111.nhs.uk/Help/Privacy
Health A-Z information service (not Isle of Man)
(NHS Digital)
Trusted NHS information on hundreds of conditions Mid https://www.nhs.uk/our-policies/terms-and-conditions/

https://www.nhs.uk/our-policies/privacy-policy/
National Data Opt-Out (Not available through the Browser Version) (not Isle of Man)
(NHS Digital)
Opt out of your confidential patient information being used for research and planning High https://www.nhs.uk/our-policies/terms-and-conditions/

https://your-data-matters.service.nhs.uk/privacynotice
Manage your referral
(NHS Digital)
Manage your referral to hospital or specialist care and make and view your appointments High https://digital.nhs.uk/services/e-referral-service/document-library/privacy-statement---nhs-e-referral-service
Check your COVID-19 vaccine record
(NHS Digital)
- view your vaccination details, and report any side effects you have experienced High https://www.nhs.uk/nhs-services/online-services/vaccine-record/terms-of-use/

https://www.nhs.uk/nhs-services/online-services/vaccine-record/privacy-policy/
NHS COVID Pass
(Department of Health and Social Care)
- view and share your NHS COVID Pass for places in England that have chosen to use this service Mid https://covid-status.service.nhsx.nhs.uk/help/TermsAndConditions/

https://covid-status.service.nhsx.nhs.uk/help/privacy-notice/
NHS COVID Pass
(Department of Health and Social Care)
- view and share your NHS COVID Pass for places in England that have chosen to use this service and travel abroad High https://covid-status.service.nhsx.nhs.uk/help/TermsAndConditions/

https://covid-status.service.nhsx.nhs.uk/help/privacy-notice/
Personal Health Record Services
(local service - supplier chosen by your GP)
- view parts of your GP or hospital care medical records, including test results
- message your healthcare professionals
- record information about your health and share this with your GP or hospital
- book or cancel your appointments at your GP surgery
- view shared health links
- view and manage your care plan
High Depends on the personal health record service chosen by your GP surgery or hospital

See more information on personal health records and your privacy
Online Consultation Services
(local service - supplier chosen by your GP)
Use online forms to ask questions, make administrative requests, report symptoms and request advice for yourself or your child High Depends on the online consultation service chosen by your GP surgery or hospital

See more information on online consultation services and your privacy
Notifications and Messaging (NHS Digital)
(local service)
Enables local services to send messages to you (mass communications and personalised messages) Mid/high Depends on the service chosen by your GP surgery or hospital

Using the services

6.2. You must not rely on the NHS App as the sole means by which you (or those for whom you have any proxy access arrangements) continue to receive care from your doctor or other healthcare professional. You should ensure in particular that you have alternative means of communicating with your GP surgery other than via the NHS App.

6.3. If you download, print or export any of your health or medical record data, you are responsible for ensuring that such data is held securely, and we will not be liable for any associated disclosure of sensitive and personal data.

6.4. In order for you to receive the intended benefits of the NHS App and services accessed, you must ensure that all data provided by you is complete and accurate.

6.5. Your GP health records are created and kept up-to-date by your GP and remain under your GP's control. Your GP surgery may choose to only authorise access via the NHS App to key facts, such as your medications and allergies etc, not your full detailed medical records. We do not hold or have access to your GP records, and are unable to add to or modify them or provide hard copies.

6.6. If you are sharing information on the NHS App with a healthcare professional, you should make them aware that the information accessible (including any professional reference material) may not show your complete medical records and is intended to support, not replace, the healthcare professional's knowledge, experience and judgement.

6.7. The NHS App and services within it:

  • are not a substitute for seeking medical advice. Always follow any medical advice given by your healthcare professionals
  • are provided for information purposes including, to assist you to manage any conditions and treatments that you might require under the supervision and care of a healthcare professional
  • do not provide medical or clinical diagnostic services
  • are not intended to be prescriptive or authoritative in respect of a diagnosis, condition or treatment, and are not intended to provide information on which you should solely rely.
  • reflects current knowledge and practice in the NHS in England. However, medical knowledge and practice is constantly evolving and as such they may not reflect the latest knowledge or practice

6.8. Please note your GP or other healthcare professionals remain ultimately responsible for your health and wellbeing (including but not limited to any diagnosis or other healthcare advice). If you have any questions about your medical records or other health-related information made available via the NHS App, you should contact your GP or other healthcare professional directly, or call NHS 111 by dialling 111 from any landline or mobile phone free of charge.

6.9. We are not responsible for any delay or lack of response by your GP surgery to any contact you make through the NHS App.

6.10. Certain Core Services and Platform Services may enable you to use them in respect of your child or someone you care for. Access to specific information about such person is controlled by your GP and is subject to such requirements and conditions as your GP surgery may decide.

6.11. If you use Core Services or Platform Services in respect of your child or someone you care for these terms and any other applicable terms and conditions still apply to your use and you:

  • must not share your user identification code or password with anyone else, including the person you are accessing services on behalf of
  • are responsible for service access and use of the NHS App as if it were your access and use, including being responsible for compliance with these terms and any other applicable terms and conditions in respect of your access
  • must, to the extent possible bearing in mind their age, condition and capacity, make the person you are accessing services on behalf of aware of: (i) your access and any steps you take on their behalf, and (ii) these terms and other applicable terms and conditions.

7. Ending your use of the NHS App

7.1. You may stop using the NHS App at any time. If you wish to cancel your account, you should contact us via the help and support page.

7.2. If you breach any of these terms we may prevent you from accessing the NHS App and suspend your NHS App account. We will notify you of this. If what you have done can be put right, we will give you a reasonable opportunity to do so.

7.3. If your NHS App account is cancelled:

  • your access to the NHS App will stop. You should delete the NHS App from your devices
  • any personal data we hold about you will be dealt with in accordance with our data retention policy, which is set out in our privacy policy
  • all rights granted to you under these terms shall automatically cease without further notice (although your statutory rights - for example in respect of data protection as described in the privacy policy - are not affected)

8. Your right to use the NHS App

8.1. We own or have the right to use all intellectual property rights used for the provision of NHS App, including rights in copyright, patents, database rights, trademarks and other intellectual property rights, ("NHS IPR").

8.2. You have permission to use the NHS App for the sole purposes described in these terms. You need written permission from us or any other owner of NHS IPR to use these items in any other way.

8.3. Unless permitted by law or under these terms, you will:

  • not copy the NHS App or any NHS IPR except where such copying is incidental to normal use
  • not rent, lease, sub-license, loan, translate, merge, adapt or modify the NHS App or any NHS IPR
  • not combine or incorporate NHS App in any other programmes or services
  • not disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the NHS App or other any NHS IPR
  • comply with all technology control or export laws that apply to the technology used by the NHS App or other any NHS IPR.

9. Prohibited uses

9.1. You may not use NHS App:

  • to collect any data or attempt to decipher any transmissions to or from our servers
  • in a way that could damage, disable, overburden, impair or compromise our systems or security
  • to transmit any material that is insulting or offensive
  • in a way that interferes with other users
  • in any unlawful manner or for any unlawful purpose
  • in a manner that is improper use or inconsistent with these terms
  • to act fraudulently or maliciously by hacking into the NHS App
  • to transmit, send or upload any data that contains viruses, Trojan horses, worms, spyware or any other harmful programs designed to adversely affect the operation of computer software or hardware
  • in connection with any kind of denial of service attack
  • unless it has been downloaded from official App Marketplaces (Google Play Store or Apple App Store)
  • on any device or operating system that has been modified outside the mobile device or operating system vendor supported or warranted configurations. This includes devices that have been "jail-broken" or "rooted"

If you do any of the above acts you may also be committing a criminal offence, and we will report any such activity to the relevant law enforcement authorities. We will co-operate with those authorities by disclosing your identity to them.

10. Our liability to you

10.1. Although we make reasonable efforts to provide, maintain and update the NHS App it is provided "as is" and, to the extent permitted by law, we make no representations, warranties or guarantees, whether express or implied (including but not limited to the implied warranties of satisfactory quality and fitness for a particular purpose), that the NHS App or any particular services (a) are accurate, complete or up-to-date; (b) will meet your particular requirements or needs; or (c) will always be available, error free, uninterrupted or free of viruses.

10.2. We are not responsible for external links to or from the NHS App and cannot guarantee these will always work. We are not responsible for Platform Services provided through the NHS App unless they are also provided by NHS Digital (as indicated in clause 6). Services provided by third parties will have a connection agreement with NHS Digital and undertake an integration process, but this does not mean that such services have been endorsed by NHS Digital.

10.3. Nothing in these terms excludes or limits our liability for :

i) death or personal injury arising from our negligence;

ii) fraud or fraudulent misrepresentation;

iii) any loss or damage to a device or digital content belonging to you, if you can show that a) this was caused by the NHS App and b) we failed use to use reasonable skill and care to prevent this; or

iv) any other liability that cannot be excluded or limited under English law.

10.4. Subject to clause 10.3 of these terms, we will not be liable or responsible to you or any person you use the NHS App on behalf of for:

  • any harm, loss or damage suffered where this is not caused by i) our negligence (for instance, if a healthcare professional makes a misdiagnosis of your condition, or prescribes the wrong medication, or you make any independent decisions based on the information provided by the NHS App we would not be liable); or ii) our breach of these terms
  • any loss or damage arising from an inability to access and/or use the NHS App in whole or in part
  • any business loss (including but not limited to loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure)
  • any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the NHS App (loss or damage is "foreseeable" if it was an obvious consequence of our breach or if it was recognised by you and us at the time we entered into the contract created by your use of the NHS App)

10.5. As Platform Services are also governed by separate terms of use you should also read the limits of liability described in those terms of use.

10.6. This clause 10 does not affect any legal rights you may have as a consumer in relation to defective services or software. Advice about your legal rights is available from your local Citizen's Advice or Trading Standards Office.

11. General

11.1. These terms, and any other terms or policies referenced, set out the entire agreement between you and us in respect of your use of the NHS App.

11.2. These terms do not give any rights to any third party to enforce any of these terms.

11.3. Each of the clauses and sub-clauses of these terms operates separately. If any part is determined to be invalid or unenforceable it will be superseded by a valid and enforceable provision that most closely matches the intent of the original and all other terms shall continue in effect.

11.4. Even if we delay in enforcing these terms we can still enforce them later.

11.5. The laws of England shall apply exclusively to these terms and all matters relating to use of the NHS App, and dispute shall be subject to the exclusive jurisdiction of the courts of England.

Previous versions

  • Version 3.2, 21 June 2021 - This minor update covers the updated service name for the NHS COVID Pass service, previously known as Share your COVID-19 status. It also covers the addition of the NHS COVID Pass service for use at event trials in England, for those who do not have high level identity verification access to the NHS App.
  • Version 3.1, 17 May 2021 - minor update covers the addition of the Share your COVID-19 status service provided by the Department of Health and Social Care.
  • Version 3.0, 14 May 2021 - minor update covers the addition of the Check your COVID-19 vaccine record service, provided by NHS Digital.
  • Version 2.9, 23 April 2021 - minor update has reworded parts of the terms to make them clearer and more concise, and gives further information about NHS App services.
  • Version 2.8, 4 November 2020 - minor update covers NHS App messaging which enables us to send public health announcements.
  • Version 2.7, 26 October 2020 - minor update covers the integration of the ‘Manage Your Referral’ Connected Service for managing hospital referrals.
  • Version 2.6, 12 May 2020 - minor update reflecting further personal health record services being made available in the NHS App.
  • Version 2.5, 30 March 2020 - minor update reflecting personal health record services being made available in the NHS App.
  • Version 2.4, 3 March 2020 - minor update covering nominating a pharmacy and patient to practice messaging.
  • Version 2.3, 7 January 2020 - minor update reflecting the release of the new proxy access feature.
  • Version 2.2, 14 November 2019 - minor update reflecting the release of new features for online consultations, changing your nominated pharmacy, and accessing the NHS App through a web browser.
  • Version 2.1, 20 February 2019 - minor update covering the introduction of a new passwordless authentication feature in clause 4.7.
  • Version 2, 18 December 2018 - significant update for the NHS App's public release in the Apple and Google Play stores.
  • Version 1, 26 September 2018 - original version for the NHS App's private beta release.

If you would like to view any of the previous versions of the NHS App terms of use, contact the NHS App team.

Page last reviewed: 19 July 2021
Next review due: 19 January 2022