Contact the NHS App and account team

The NHS App and account team can only provide technical support. We cannot help with medical issues.

Immediate action required: If you think it's an emergency:

Non-urgent advice: If you do not think it's an emergency:

go to 111.nhs.uk or call 111
speak to a pharmacist, GP or dentist
search the NHS website health A-Z for more advice about your condition
find information and support for your mental health on the NHS website

What do you need help with?

Setting up or logging in to your NHS account in the NHS App or website

Find out how to:

set up and log in to your NHS account
get technical support if you are not able to log in

NHS COVID Pass and other COVID-19 services

About the NHS COVID Pass service

Get your COVID Pass online if you cannot access it in the App.

Contact the COVID-19 vaccine record service or call 119.

NHS COVID-19 app and the Test and Trace service

My details are missing, incorrect or need updating

You can update your email address, phone number and password within your NHS account. Read more about managing your NHS account.

If there is something missing or incorrect in your GP health record, including your name, address, date of birth or NHS number, you should contact your GP surgery.