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Contact the NHS App team

The NHS App team cannot help with medical problems

Urgent advice: If you think it's a life-threatening emergency:

Non-urgent advice: If you do not think it's an emergency:

What are you contacting us about?

e.g. I cannot log in
e.g. I would like to talk to a doctor through the app
e.g. I have a query about how my data is used

Your message for us

Do not include confidential or medical information in your message. We will aim to respond within one working day.

Examples of confidential or medical information
  • NHS number
  • Home address
  • Telephone number
  • Date of birth
  • National insurance number
  • A medical diagnosis

Full name (optional)

We will use the name you provide in any replies to your message. We will not use your name for any other purpose.

Email address

We will use your email address to reply and invite you to complete a voluntary short satisfaction survey. We will not use your email address for any other purpose.

Privacy policy agreement

You must confirm you have read and understood our privacy policy before sending.