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Who can use the NHS App

To use the NHS App you must be aged 13 and over and registered with an NHS GP surgery in England.

If you’re aged 13 to 15 years old

You’ll need to contact your GP surgery and request access to GP online services before you can use the NHS App.

If you cannot use the NHS App, it may be because:

You’re registered at a GP surgery outside of England

You can still get health advice in the NHS App.

You cannot access GP online services like appointment booking, ordering a prescription, or viewing your GP health record.

Contact your surgery to find out which online health services you can use.

You’re a member of the armed forces, or are a veteran, service leaver or non-mobilised reservist

If you’re registered at a surgery provided by Defence Medical Services (DMS), you cannot currently use the NHS App.

Find out more about the health services available to you as a serving member of the armed forces, or as a veteran, service leaver and non-mobilised reservist on the NHS website.

Page last reviewed: 12 November 2021
Next review due: 11 May 2022