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Who can use the NHS App?

To use the NHS App or log in through the NHS website you must be:

  • aged 13 or over
  • registered with an NHS GP surgery in England or the Isle of Man
If you’re aged 13 to 15 years old

You’ll need to contact your GP surgery and request access to GP online services before you can use the NHS App.

Getting your NHS COVID Pass for travel abroad

You will need to provide extra ID to get your NHS COVID Pass in the NHS App. This process usually takes up to 2 hours after you have provided your ID, but it may sometimes take longer. Find out more about proving who you are.

If you have a mobile phone number or email address on your GP record, you can also get an NHS COVID Pass sent to you by email without having to provide extra ID.

If you cannot set up an account, it may be because:

You’re registered at a GP surgery outside of England or the Isle of Man

Contact your surgery to find out which online health services you can use.

You’re a member of the armed forces, or are a veteran, service leaver or non-mobilised reservist

If you’re registered at a surgery provided by Defence Medical Services (DMS), you cannot currently use the NHS App.

You can find out more about the health services available to you as a serving member of the armed forces, or as a veteran, service leaver and non-mobilised reservist.

Page last reviewed: 25 April 2023
Next review due: 25 October 2024