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Who can have an NHS account

Having an NHS account allows you to use the NHS App or NHS website to access your NHS services.

To have an NHS account you must be:

  • aged 13 or over
  • registered with an NHS GP surgery in England or the Isle of Man
If you’re aged 13 to 15 years old

You’ll need to contact your GP surgery and request access to GP online services before you can set up your NHS account.

Getting your NHS COVID Pass for travel abroad

You will need to provide extra ID to get your NHS COVID Pass in your NHS account. This process usually takes up to 2 hours after you have provided your ID, but it may sometimes take longer. Find out more about proving who you are.

If you have a mobile phone number or email address on your GP record, you can also get an NHS COVID Pass sent to you by email without having to provide extra ID.

If you cannot set up an account, it may be because:

You’re registered at a GP surgery outside of England or the Isle of Man

Contact your surgery to find out which online health services you can use.

You’re a member of the armed forces, or are a veteran, service leaver or non-mobilised reservist

If you’re registered at a surgery provided by Defence Medical Services (DMS), you cannot currently have an NHS account to use the NHS App or NHS website to access NHS services.

Find out more about the health services available to you as a serving member of the armed forces, or as a veteran, service leaver and non-mobilised reservist on the NHS website.

Page last reviewed: 14 November 2022
Next review due: 14 May 2024