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Proving who you are to get full access

If you have not proven who you are to get full access to your NHS account, you'll see a message on the first screen after you've logged into the NHS App or the NHS website, telling you to prove your identity to get full access.

If you do not see this message, you already have full access to your account.

Your GP surgery chooses the level of detail available for you to see in your record. They may also choose to switch off features, like appointment booking, if they need to.

What you can do with your NHS account

Using the NHS App or the NHS website, you'll need to prove who you are before you can:

  • view and download your NHS COVID Pass for travel abroad
  • book and manage appointments
  • order repeat prescriptions
  • view your health record securely
  • manage your organ donation decision
  • view your NHS number

Without full access you can:

  • get advice about coronavirus
  • search conditions and treatments
  • use NHS 111 online

How to prove who you are

You can prove who you are using photo ID or your registration details for your GP surgery's online services.

Read more about how to prove who you are


NHS login registrations may take longer than usual when there are high numbers of requests. Registrations will be processed as soon as possible.

Page last reviewed: 17 October 2022
Next review due: 17 April 2024