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Proving who you are to get full access

If you have not proven who you are to get full access to the NHS App, you’ll see a message on the homepage telling you to prove your identity to get full access.

If you do not see this message, you already have full access to the NHS App.

Information:

Your GP surgery chooses the level of detail available for you to see in your record. They may also choose to switch off features, like appointment booking, if they need to.

What you can do in the app

You'll need to prove who you are before you can:

  • get your NHS COVID Pass for travel abroad
  • book and manage appointments
  • order repeat prescriptions
  • view your health record securely
  • manage your organ donation decision
  • view your NHS number

Without full access you can:

  • get your NHS COVID Pass for places in England that have chosen to use this service
  • get advice about coronavirus
  • search conditions and treatments
  • use NHS 111 online

How to prove who you are

You can prove who you are using photo I.D. or your registration details for your GP surgery’s online services.

Read more about how to prove who you are

Information:

NHS login registrations may take longer than usual when there are high numbers of requests. Registrations will be processed as soon as possible.

Page last reviewed: 19 July 2021
Next review due: 19 January 2022