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Proving who you are to get full access to the NHS App

If you have not proven who you are, you'll see a message after you log in to the NHS App or through the NHS website. It will ask you to prove your identity to get full access.

If you do not see this message, you already have full access.

Your GP surgery chooses the level of detail available for you to see in your health record. They may also choose to switch off features, like appointment booking, if they need to.

What you can do with your NHS App

Using the NHS App or the NHS website, you'll need to prove who you are before you can:

  • book and manage appointments
  • order repeat prescriptions
  • view your health record securely
  • manage your organ donation decision
  • view your NHS number
  • use NHS 111 online

Without full access you can:

  • search conditions and treatments
  • find NHS services near you

How to prove who you are

You can prove who you are using photo ID or your registration details for your GP surgery's online services.

Read more about how to prove who you are


NHS login registrations may take longer than usual when there are high numbers of requests. Registrations will be processed as soon as possible.

Page last reviewed: 25 April 2023
Next review due: 25 October 2024