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Logging in to the NHS App

Before you start using the NHS App, you’ll need to set up an NHS login. Find out more about how to set up an NHS login.

If you already have an NHS login, you can use this to log in to the app.

Help with logging in on Android devices

Check your device is compatible with the NHS App.

If you’re using Android versions 8 (Oreo) or 9 (Pie) and cannot log in to the NHS App, you may need to update Google Chrome in Google Play Store.

Google has a guide on how to update Google Chrome.

If you’re using Android versions 10 or above and cannot log in to the app, you may need to update Android System WebView in Google Play Store.

Logging in using your email, password and security code

When you log in to the app with your NHS login email and password, you'll be sent a security code to your mobile phone. You'll need this code to log in.

Help with security codes

If you do not receive the security code text message, enter your email address and password again. We'll send you a new security code.

You can only get a new code 5 times. After that, you'll be locked out for 15 minutes. If this happens because you are not getting a code, contact the NHS App team.

If you need help with logging in to the NHS App, go to the NHS login help centre.

Logging in using fingerprint, face or iris recognition (biometrics)

If your device supports it, you can use biometrics to log in, instead of a password and security code.

We support:

  • fingerprint, face and iris unlock on Android devices that meet Google’s security settings
  • Touch ID and Face ID on Apple devices
Setting up biometrics in the NHS App

Log in to the NHS App using your NHS login email, password and security code.

  1. Go to More.
  2. Select Account and settings.
  3. For Android select Fingerprint, face or iris, or for Apple select Touch ID or Face ID.
  4. Follow the on-screen instructions.

The next time you log in, you'll be asked to touch the fingerprint sensor or look at the device instead of entering your email, password and security code.

If you're using an Android device and your fingerprint, face or iris is not recognised, try logging in with a different type of biometrics, if your device supports it. For example, try logging in using your fingerprint if your face is not recognised.

If you cannot use biometrics, log in using your email, password and security code instead.

Help with biometrics on Android devices

The Android operating system is on many different types of smartphone and tablet. The help you need can vary slightly, depending on the smartphone or tablet you use.

Google Pixel and Nexus phones

Although these instructions are for Google's Pixel and Nexus phones, they apply to most Android devices.

Google has a guide on using fingerprint unlock on Google Pixel and Nexus phones.

Google has a guide on using face unlock on Google Pixel and Nexus phones.

Samsung phones and tablets

Samsung has different names for this feature. The help they offer is unique to each device.

You need to:

  1. Find your device on their website.
  2. Search for "fingerprint", "facial" or "iris" on the help page for that device.

Search for your device in Samsung help and support

Other phones and tablets

For detailed help with biometrics on other Android devices, you'll need to visit the manufacturer's website.

Help with biometrics on Apple devices

Touch ID

Apple has a guide on how to set up Touch ID on an Apple device.

If you have trouble getting it to work, you can also find out what to do if Touch ID is not working on your iPhone or iPad.

Face ID

Apple has a guide on how to set up Face ID on an Apple device.

If you have trouble getting it to work, you can also find out what to do if Face ID is not working on your iPhone or iPad Pro.

Page last reviewed: 21 May 2021
Next review due: 19 November 2021