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Managing your NHS account

Information:

We have changed how we talk about accessing certain NHS services online. We now call this logging in to your NHS account, whether you use the NHS App or the NHS website to do this. The services we offer have not changed.

NHS login lets you access lots of different health and care websites and apps, including the NHS App, with just one set of login details.

The contact details on your NHS record are the ones your GP and other NHS services use to contact you. These may be different to the details you use for your NHS login. Updating your NHS record details will not change your NHS login details.

Changing the phone number linked with your NHS login

To change the phone number:

  1. Log in.
  2. Go to More.
  3. Select Account and settings.
  4. Select Manage NHS account.
  5. Select Your NHS login details.
  6. Then select Change phone number.
  7. Follow the on-screen instructions to confirm your new phone number.

You will need access to your old phone number to log in. If you do not have access to your old number, contact the NHS App team.

Changing the email address linked with your NHS login

To change the email address:

  1. Log in.
  2. Go to More.
  3. Select Account and settings.
  4. Select Manage NHS account.
  5. Select Your NHS login details.
  6. Then select Change email address.
  7. Follow the on-screen instructions to confirm the email change.

If you cannot remember the email you used to set up your NHS login, contact the NHS App team.

Changing your password

To change your NHS account password:

  1. Log in to the NHS App or NHS website.
  2. Go to More.
  3. Select Account and settings.
  4. Select Manage NHS account.
  5. Select Your NHS login details.
  6. Then select Change password.
  7. Follow the on-screen instructions to confirm the password change.

You will need to enter your old password to log in to the NHS App or NHS website and confirm the change. If you have forgotten it, you can reset your password online.

Adding a phone number to your NHS record

To add a mobile phone number:

  1. Log in.
  2. Go to More.
  3. Select Account and settings.
  4. Select Manage NHS account.
  5. Then select Contact details on your NHS record.
  6. Select Add a mobile phone number to your NHS record.
  7. Follow the on-screen instructions.

You can also add your mobile phone number online.

Adding an email address to your NHS record

To add an email address:

  1. Log in.
  2. Go to More.
  3. Select Account and settings.
  4. Select Manage NHS account.
  5. Then select Contact details on your NHS record.
  6. Select Add an email address to your NHS record.
  7. Follow the on-screen instructions.

You can also add your email address online.

What to do if your name, address, date of birth or NHS number are incorrect

If these details are incorrect or out of date, contact your GP surgery and ask them to update your details. They will then update your NHS record. Any changes made there will appear in your NHS account when you log in.

Using someone else's phone to access your NHS account

You can use someone else's phone or tablet to set up your NHS login. But you'll need access to the phone number you provide, as we send a security code to it every time you log in.

Deleting your account

You might have used your NHS login to access one or more websites or apps, as well as your NHS account.

Important

After you have deleted your NHS login:

  • you will not be able to access those websites or apps using your NHS login (you might have to set up a new login if you want to access them)
  • they might keep some information about you

You can delete your account using the NHS App or NHS website:

  1. Log in to the NHS App or NHS website.
  2. Go to More and select Account and settings.
  3. Select Manage NHS login account and select Your NHS login details.
  4. Select Delete your NHS login.

You can also delete your NHS login on the NHS login website.

Page last reviewed: 5 April 2022
Next review due: 5 September 2022