You can use the NHS App, or log in through the NHS website, to change your password and login details. You can also update the details NHS services use to contact you.
Changing your login details
To change your password, or the mobile phone number or email address linked with your NHS login:
- Log in.
- Select the person icon at the top of the screen. If you're using a web browser to access NHS App services, this is labelled Account.
- Select Contact and login details.
- Select Login and security settings.
You can then select the relevant option and follow the instructions on screen.
Mobile phone number changes
You will need access to your old phone number to log in. If you do not have access to your old number, contact the NHS App team.
Email address changes
If you cannot remember the email you used to set up your NHS login, contact the NHS App team.
Password changes
You will need to enter your old password to log in to the NHS App or website and confirm the change. If you have forgotten it, you can reset your password online.
Changing your contact details
To change your mobile phone number or email address on your NHS record, which services will use to contact you:
- Log in.
- Go to Account.
- Select Contact and login details.
- Then select Contact details.
You can then select the relevant option and follow the instructions on screen.
If you have several phone numbers or email addresses on your NHS record
To choose which phone number or email address you want to keep on your NHS record:
- Log in.
- Go to Account.
- Select Contact and login details.
- Then select Contact details.
- Choose which mobile phone number or email address you want to keep on your NHS record.
- Follow the instructions on screen.
If your details are incorrect
If your name, address, date of birth or NHS number are incorrect or out of date, contact your GP surgery and ask them to update your details. They will then update your NHS record. Any changes made there will appear in your account when you log in to the NHS App or website.
Accessing your account on another phone
You can use someone else's phone or tablet to set up your NHS login. But you'll need access to the phone number you provide, as we send a security code to it every time you log in.
Deleting your account
You might have used your NHS login to access one or more websites or apps, as well as the NHS App.
Important
After you have deleted your NHS login:
- you will not be able to access websites or apps using your NHS login (you might have to set up a new login if you want to access them)
- those websites or apps might keep some information about you
You can delete your account using the NHS App or website:
- Log in.
- Go to Account.
- Select Contact and login details.
- Select Login and security settings.
- Select Delete my NHS account.