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Technical issues with the NHS App

What do I do if I have a technical issue with the NHS App?

If you have a technical problem that we have not answered in the help and support information, contact the NHS App team.

What devices, operating systems and browsers can I use the NHS App on?

You can use the NHS App on:

  • Android version 5 and above
  • Apple iOS version 10 and above

We're testing the NHS App online now with a small number of GP surgeries. It's a version of the NHS App available through a web browser, such as Internet Explorer or Google Chrome. This means people will be able to use the app's features on a desktop computer or laptop.

We expect the NHS App online to launch in 2020.

Do I still need TestFlight now that the NHS App is being rolled out?

No. You can delete TestFlight and still use the NHS App.

What does "you're using a rooted device" mean?

When an Android mobile device's operating system is modified and freed from the limitations imposed on it by your mobile service provider or phone manufacturer without their approval, it's known as "rooted". Currently, it's not possible to use the NHS App on a rooted Android device. We're removing this restriction soon.

Is the NHS App accessible?

The native apps for Android and Apple iOS devices, and the NHS App online accessed through a web browser, are fully compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard. For more information, see our accessibility statement.

Page last reviewed: 11 November 2019
Next review due: 31 January 2020