Who can use the NHS App
To use the NHS App, you must be:
- registered with a GP surgery in England
- aged 13 and over
If you're aged 13 to 15, you'll need to contact your GP surgery to request access to GP online services before you can use the app.
Checking if you need urgent help but the app does not recognise your postcode
Make sure you enter your full postcode. If your address is not found or recognised, select Use my current location.
If you cannot use the service, for urgent medical advice go to 111.nhs.uk or call 111.
Non-UK mobile phone numbers
Currently, you need a UK mobile phone number to use the NHS App.
Using the NHS App outside the UK
As long as you're registered with a GP surgery in England, you can use the app anywhere outside of the UK.
Page last reviewed: 17 August 2020
Next review due: 15 February 2021