Skip to main content

Getting started with the NHS App

The NHS App is free to download from the App Store and Google Play.

You can also access NHS App services from the browser on your desktop or laptop computer.

Who can use the NHS App

To use the NHS App, you must be:

  • registered with a GP surgery in England
  • aged 13 and over

If you're aged 13 to 15, you'll need to contact your GP surgery to request access to GP online services before you can use the app.

Downloading the NHS App

The NHS App is available to download on smartphones and tablets from the App Store and Google Play.

It's not possible to download the app on your computer. But you can access NHS App services from the browser on your desktop or laptop computer.

Checking if you need urgent help but the app does not recognise your postcode

Make sure you enter your full postcode. If your address is not found or recognised, select Use my current location.

If you cannot use the service, for urgent medical advice go to 111.nhs.uk or call 111.

Non-UK mobile phone numbers

Currently, you need a UK mobile phone number to use the NHS App.

Using the NHS App outside the UK

As long as you're registered with a GP surgery in England, you can use the app anywhere outside of the UK.

Page last reviewed: 17 August 2020
Next review due: 15 February 2021