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GP online consultations

Most GP surgeries now offer online and video consultations.

This can save you time waiting for a face-to-face appointment and means you do not need to go into a GP surgery.

Coronavirus update on GP appointments

There have been changes to GP appointments because of coronavirus (COVID-19).

GP appointments are likely to be by phone or video call.

If you need to contact a GP, do not go to the surgery in person. Instead visit your GP surgery website, use an online service or call the surgery.


Only visit a GP surgery if you have been told to.

Online consultations

Most GP surgeries offer online consultations with a GP.

This is where you fill in an online form or speak to someone online about a health issue.

You can use your smartphone, tablet or computer to have an online consultation.

Once you have answered the questions in the online form you will get a text or email confirming your online consultation is complete and giving you advice about what to do next.

If your GP surgery needs to get in touch with you, they may suggest a phone or video consultation.

To see if your GP surgery does online consultations, check your GP surgery's website.

Find your GP surgery to get their website details.

Video consultations

Most GP surgeries can offer a video consultation. This is very similar to a face-to-face appointment.

This is where you speak to a doctor using the video camera in your smartphone, tablet or computer.

If you need to have a video call, you will get a text or email from your GP surgery with a date and time.

Find out more about how to have a video call.

If you start to feel worse and need emergency care

Call 999 if you, or someone you know, start to feel seriously ill while waiting for a consultation.

Do not wait for your phone or video appointment.

Video: contacting a GP remotely

This video explains more about contacting a GP, online consultations and how GP appointments from home work.

Media last reviewed: 13 May 2020
Media review due: 13 May 2023

Page last reviewed: 7 April 2020
Next review due: 7 April 2023