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Online health and prescription services

Health services you can access online

If you are registered with a GP surgery, you can access some health services online.

You may be able to:

  • contact your GP, nurse or other healthcare professional for advice and support
  • order repeat prescriptions
  • see parts of your health record, including information about medicines, vaccinations and test results
  • see communications between your GP surgery and other services, such as hospitals
  • book, check or cancel appointments with a GP, nurse or other healthcare professional

Most patients will automatically be given access to more information added to their GP record from November 2022 onwards. This includes letters, test results and appointment notes.

Some people may also have access to information added to their GP record before this date. Find out more about how to get your medical records, including what to do if you do not want access to your GP record online.


Access NHS services online

Log in or create an account

How to use online health services

1. Find out which providers you can use

Check your GP surgery's website to find out what services are available online and which providers you can use.

They should tell you if you can choose from more than one provider.


Find your GP surgery details

2. Choose a provider

If there is only one online health services provider you can use, visit their website or download their app.

If you can choose from more than one provider, visit the websites of the different providers to find out what they offer.

Some apps and websites let you order a repeat prescription and use a pharmacy of your choice. Some pharmacies have branded apps and websites. If you use one, they will become your regular pharmacy for prescriptions.

Some providers let you register online using NHS login. You may want to think about how you register when choosing a provider.

Providers that let you register using NHS login

All online health service providers
List of online health service providers and apps
Provider Apps
Airmid Airmid iOS app
Airmid Android app
Boots Boots iOS app
Boots Android app
Charac Charac iOS app
Charac Android app
Chemist 4 U API Services No apps
Day Lewis No apps iOS app Android app
Doctorlink Doctorlink iOS app
Doctorlink Android app
Dr. iQ Dr. iQ iOS app
Dr. iQ Android app
Evergreen Life Evergreen Life iOS app
Evergreen Life Android app
Healthera Healthera mobile app
Hey Pharmacist (repeat prescriptions only) Hey Pharmacist iOS app
Hey Pharmacist Android app
LIVI Android app
LloydsDirect (repeat prescriptions only) LloydsDirect iOS app
LloydsDirect Android app
ManageMyMeds (Avicenna pharmacy) ManageMyMeds iOS app
ManageMyMeds Android app
MedAdvisor MedAdvisor iOS app
MedAdvisor Android app
Medicalchain No apps
Medloop Medloop iOS app
Medloop Android app
myCohens No apps
My Diabetes My Way My Diabetes My Way iOS app
My Diabetes My Way Android app
myGP myGP iOS app
myGP Android app
NHS App NHS App for iOS
NHS App for Android
Nurturey (pregnancy and child health) Nurturey iOS app
Nurturey Android app
Nye Health Nye Health iOS app
Nye Health Android app
Patally No apps
PATCHS No apps
Patient Access Patient Access iOS app
Patient Access Android app
Patient Services No apps
Patients Know Best No apps
Pharmacy2U (repeat prescriptions only) Pharmacy2U iOS app
Pharmacy2U Android app
Practice Plus No apps
SystmOnline SystmOnline iOS app
SystmOnline Android app
The Pharmacy Centre (repeat prescriptions only) The Prescription App iOS app
The Prescription App Android app

3. Register to use online health services

To use online health services, you need to register and prove who you are. There are 2 ways to do this.

Prove who you are online

With some online health service providers, you can prove who you are online using NHS login.

To prove who you are you need to:

  1. Take a photo of your ID (passport, UK or EU driving licence, or European national identity card) using your phone.
  2. Record a short video of your face while you say 4 numbers, or use your camera to scan your face.

You can use your NHS login to register with more than one provider.

Use details from your GP surgery

You can register for all online health service providers using details from your GP surgery.

You'll need to:

  1. Prove who you are. You may be able to do this over the phone. If not, they'll give you advice about what to do.
  2. Fill in the short registration form they send you.
  3. Log in using the registration details and instructions they send you.

You can use these details to:

  • register with more than one online health service provider
  • create an NHS login if you cannot prove who you are online

Page last reviewed: 15 October 2019
Next review due: 15 October 2022