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Proxy access in the NHS App

Who proxy access is for

Proxy access allows parents, family members and carers to access health services on behalf of other people. For example, children, dependants you care for, and relatives.

Currently, you can use the NHS App on behalf of another person if:

  • they are registered at the same GP surgery
  • you are a patient at a GP surgery that uses the Patient Access (EMIS) system
  • the GP surgery has registered you for proxy access

Depending on the level of access the surgery gives you, you can use the NHS App on behalf of another person to:

  • book appointments
  • order repeat prescriptions
  • view their GP medical record, where appropriate
What system does my GP surgery use?

Surgeries in England use different systems to provide GP online services. If you're not sure which system your GP surgery uses, ask your surgery.

Adding children, relatives and dependants to your profile in the NHS App

Access is controlled by the GP surgery where the person you wish to act on behalf of is registered. You can ask the person's GP surgery to register you for proxy access. They will guide you through registration.

You'll need to provide identification to the GP surgery so they can:

  • confirm who you are
  • check you are the correct person to act on the patient's behalf

When the surgery has checked your identity and registered you for proxy access, you'll see a new option in the NHS App, "Linked profiles".

Adding patients registered with different GP surgeries

You can use proxy access in the NHS App now if:

  • you are a patient at a GP surgery that uses the Patient Access (EMIS) system
  • the person you act on behalf of is registered at the same GP surgery

In early 2020, you'll be able to act on behalf of patients registered with any GP surgery that uses Patient Access (EMIS).

Switching to a linked profile in the NHS App

When you have proxy access for one or more people, you can switch between your profile and a linked profile in the app. You do not need to log in and out each time.

To act on behalf of another person:

  1. Log in to the NHS App.
  2. On the home page, select "Linked profiles".
  3. On the "Linked profiles" page, choose the person you want to act on behalf of.
  4. Switch to their profile.

When you switch to another person's profile, a yellow banner at the top says "Acting on behalf of" and the patient's name.

Switching back to your profile

When you have finished using services in the app on behalf of another person:

  1. Select the yellow banner that says, "Acting on behalf of (name)".
  2. Select "Switch to my profile".
Removing access to your profile

Until a child's 11th birthday, it's usual for the child's parents to control access to the child's medical record and GP online services. However, when the child is aged between 11 and 16, parents may be allowed proxy access to their child's online services after discussion with the GP, where appropriate.

If parents still have access to their child's medical record and online services, access is turned off when the child reaches their 16th birthday.

If you're aged between 11 and 16, and you have questions about who can access your medical record or online services, contact your GP surgery.

Page last reviewed: 16 January 2020
Next review due: 24 February 2020