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Managing your account

Changing the phone number associated with your NHS login

At the moment there is no option to change your phone number in the NHS App. We are working to add this feature.

If you can still access your old phone number, you can change your phone number online.

If you no longer have access to the phone number you provided when you set up your NHS login, contact the NHS App team.

Changing the email address associated with your NHS login

At the moment there is no option to change your email in the NHS App. We are working to add this feature.

You can change your email address online.

If you cannot remember the email you used to set up your NHS login, contact the NHS App team.

Changing your password

At the moment there is no option to change your password in the NHS App. We are working to add this feature.

You can change your password online.

If you have forgotten your password, you can reset your password online.

What to do if your name, date of birth or NHS number are incorrect in the app

If these details are incorrect or out of date, update them at your GP surgery. Any changes made there are reflected in the NHS App.

Using someone else's phone to access the NHS App

You can use someone else's phone or tablet to set up your NHS login. But you'll need access to the phone number you provide as we send a security code to it every time you log in to the NHS App.

Deleting your account

You might have used your NHS login to access one or more websites or apps other than the NHS App.

Important

After you have deleted your NHS login:

  • you will not be able to access those websites or apps using your NHS login (you might have to set up a new login if you want to access them)
  • they might keep some information about you

You can delete your NHS login online.

Managing notifications

You can choose whether to allow notifications from the NHS App on your device. Notifications may include information about new features and important health information updates, such as coronavirus updates.

To make your choice:

  1. Go to Settings (the cog icon).
  2. Select Notifications.
  3. Turn on or off the Allow notifications toggle.

The toggle is green when notifications are turned on. You can turn notifications on or off at any time.

If you use the NHS App on multiple devices, you will need to allow notifications on each device.

Page last reviewed: 16 June 2020
Next review due: 15 January 2021