You can contact your GP surgery using a secure and confidential online form on their website.
You can use the form to let your GP surgery know about any symptoms you have, ask a question or follow up about something. This could be either about your own health or on behalf of someone you care for.
Your GP surgery uses the information you give them to make sure you get the right help.
How to use an online form
You can complete the form on your GP surgery's website.
Find your GP surgery to get their website details.
You may also be able to use the NHS App to access the form.
Just answer the questions and follow the instructions, including any advice about submitting urgent requests online.
If you find it difficult to complete the form or you do not want to use it, you can call or visit the surgery.
What happens next
After the surgery team have considered your request for an appointment or medical advice, they'll tell you within 1 working day what will happen next.
This could be:
- an appointment that day or the following day
- a phone call that day or the following day
- a text message responding to your query
- advice to go to a pharmacy or another NHS service
Benefits of using an online form
An online form is a quick and easy way of letting your GP surgery know what's wrong or raising a query or concern. This can help you get the right care when you need it.
It can also be more convenient for some people – for example, if you do not like using the phone, or find it difficult to call the surgery because of work or caring commitments.
If you need urgent care
For urgent medical help, go to 111 online or call 111 if you cannot get help online.
For emergencies, go to your nearest A&E or call 999 for an ambulance.
Video: how to access your GP surgery
This video explains how you can access a GP surgery, including how to contact the surgery, how you'll get care and how face-to-face appointments have changed.
Watch the video about how to access your GP surgery on YouTube