You can get help from a GP for free, but you'll usually need to make an appointment.
To prevent the spread of coronavirus (COVID-19) there have been changes to GP appointments.
But it's still important to get help from a GP if you need it.
You can contact your GP surgery by:
- visiting their website
- using the NHS App
- calling them
You can also order repeat prescriptions online.
Only visit a GP surgery if you have been told to. Find out how to get medical help from home.
How to book, change or cancel an appointment
You should be able to book or change an appointment at your GP surgery:
- online, find out more about how to start using online services
- by phone
- in person, by going into the surgery and talking to the receptionist
In some GP surgeries, you may also be able to have a consultation online or over the phone. Speak to your GP surgery for more information about online and phone consultations.
Call your GP surgery if you need an urgent appointment. If your GP surgery is closed, a recorded message will tell you who to contact.
Booking, changing and cancelling appointments online
If you are registered with a GP surgery, you can use their online services to book, check or cancel appointments with a GP, nurse, or other healthcare professional.
If you have already signed up to online services, log in to your usual service provider and book one of the available appointments.
To change an appointment online, you will need to cancel the appointment you already have and book a new one.
Read more about how to start using online services, if you are not signed up to them already.
Your GP surgery may only make some of their appointments available to book online. Online appointments may become available at a certain time of day.
Speak to your GP surgery for more information.
Evening and weekend appointments
You can now see a GP or nurse on:
- weekday evenings between 6.30pm and 8pm
- Saturdays and Sundays
Call your GP surgery or use their online services to book evening and weekend appointments. You may be able to get an appointment on the same day.
You may be offered an appointment at:
- your GP surgery
- another local GP surgery
- another local NHS service
If you're not registered with a GP
You can call any GP surgery to get emergency treatment for up to 14 days if you are not registered with a GP or are away from home.
If your treatment will last longer than 14 days, you'll have to register as a temporary or permanent resident. Read more about:
Before you make an appointment to see your GP, think about what other services might be able to help.
- Go to a pharmacy for advice and treatment for minor conditions that do not need a prescription. Read about services you can get from a pharmacist.
- Call NHS 111 if you have an urgent medical problem, but you're not sure what to do.
- Visit 111.nhs.uk for urgent medical advice for people aged 5 and over only.
- Visit a sexual health service for testing for sexually transmitted infections and contraception advice.
You do not have to make an appointment or register for these services.
Page last reviewed: 15 October 2019
Next review due: 15 October 2022