West Lodge Surgery
New Street, Farsley, Pudsey, LS28 5DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing care
Rated 5 stars out of 5
by Laura - Posted on 03 March 2025
I have been to West Lodge this morning for a blood test with a nurse. I have quite a severe needle phobia but the nurse was absolutely amazing, she put me completely at ease, she asked me what she could do to make me comfortable and the whole experience was quick and painless. Having people like this lovely, kind nurse in charge of your care makes all the difference. She also advised that if I need another one, I can request that she be the one to do it which made me feel a million times better about having these things done going forward. Thank you so much.
Visited March 2025
Review titled West Lodge Surgery
Replied on 13 March 2025
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Great when you can get an appointment
Rated 4 stars out of 5
by Anonymous - Posted on 13 March 2025
Always feel like the doctors and nurses care here. Seem very attentive to the problems I've had. The negative is getting an appointment. If you can't get into the call queue within the first few minutes (not easy) then you've no chance of getting an appointment.
Visited March 2025
Review titled West Lodge Surgery
Replied on 13 March 2025
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Going above and beyond
Rated 5 stars out of 5
by Hana Haziem - Posted on 13 March 2025
Great experience having bloods and then being offered an outstanding b12 jab when I mentioned i was overdue. Kind and supportive
Visited March 2025
Review titled West Lodge Surgery
Replied on 14 March 2025
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2025
My appointment was on time. The nurse who took my bloods was friendly and explained everything to me as I have recently moved back to the UK from France
Visited March 2025
Review titled West Lodge Surgery
Replied on 13 March 2025
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Patricia Cole - Posted on 14 March 2025
I have been using this practice for just over 2 years now, all the staff, from the receptionists to the doctors and nurses, have always treated me with kindness and respect. Having recently being diagnosed as Diabetic type 2, I had a 30 minute appointment with a nurse, who took the time to explain everything this entails, explained all possible medications required. As I also have Crohns Disease, this could have consequences and explained that she would have to speak to a Dr as to which way to proceed. First thing this morning I received text messages informing me that she had done exactly what she said she would do, and my new medication was being prescribed! That's what I call a fantastic service 👏. No waiting, no stress, can't thank them enough.
Visited March 2025
Review titled West Lodge Surgery
Replied on 14 March 2025
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Always very happy with West Lodge
Rated 5 stars out of 5
by Marion C - Posted on 31 March 2025
I had to have some blood tests done today. The nurse who I saw was kind, caring, professional, and friendly. She was training a Pharmacy technician (I think that was her role) on how to take blood. She asked my permission for the trainee to do this. I, of course, said yes. The trainee didn’t manage to take my blood as the vein kept moving around. The nurse explained what was happening and how to deal with it. With the agreement of the trainee she went on to use a different type of needle, and was successful. She explained everything calmly and professionally. I was included in the explanations. I was very impressed with her manner and how she helped the trainee to understand everything. Just waiting for the results to come back now.
Visited March 2025
Review titled West Lodge Surgery
Replied on 09 April 2025
Thank you Marion. We appreciate your feedback and look to continuously improve our service to our patients.
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Review titled Brilliant experience with the practice
Rated 5 stars out of 5
by Martin Brown - Posted on 31 March 2025
I called on Monday morning and got through within a few minutes, the receptionist was very polite and professional and helped me with my query. A very good experience indeed. Thank you
Visited March 2025
Review titled West Lodge Surgery
Replied on 09 April 2025
Thank you, Martin! We appreciate your feedback and look to continuously improve our service to our patients. WLFP
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Review titled Very very helpful practice
Rated 5 stars out of 5
by T.Nebard - Posted on 10 March 2025
The whole staff base try to go the extra mile to help, share a caring attitude and all are professional. Today i was dealt with by a really proficient nurse, caring empathetic and professional
Visited March 2025
Review titled West Lodge Surgery
Replied on 13 March 2025
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Great practice
Rated 5 stars out of 5
by sarah lumsden - Posted on 05 March 2025
The nurse was kind and patient, and she explained everything clearly and made me feel at ease. Her genuine care and attentiveness really made a difference, thank you for being so supportive and professional.
Visited March 2025
Review titled West Lodge Surgery
Replied on 13 March 2025
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Good Advice
Rated 4 stars out of 5
by David - Posted on 05 March 2025
Telephone consultation took place, the advice and information given was very helpful and put my mind at ease with recent results received for possible diabetes.
Visited March 2025
Review titled West Lodge Surgery
Replied on 13 March 2025
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.