West Derby Medical Centre - Ratings and reviews
Reviews
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Review titled Doctor home visit.
Rated 4 stars out of 5
by Bruce Reynolds - Posted on 20 March 2023
After suffering acute pain for a while made contact with the surgery and asked for a home visit as I am on oxygen 24/7. Doctor rang me at home and organized an out of hours Practitioner.. Doctor arrived quickly and with a very pleasant and a most professional manner gave me a complete examination diagnosed problem ......Thank You.
Visited March 2023
Review titled West Derby Medical Centre
Replied on 09 October 2023
Dear Mr Reynolds Can I take this opportunity to thank you for your kind words and also can I apologise for the delay in responding , I have been responding to all comments however its been highlighted to me last week that my responses couldn't be seen I am pleased you were able to receive appropriate care for your illness
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Review titled Great receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 15 March 2023
I called this morning and spoke to a very friendly and super helpful receptionist (J). I got through on the phone quickly and a telephone appointment arranged. Hopefully I’ll get everything sorted in one call. Thank you
Visited March 2023
Review titled West Derby Medical Centre
Replied on 15 March 2023
Dear Patient Thankyou for your kind response , I am so pleased you were happy with our teams response to you today and that they were able to help you I will ensure this comment is passed to our team Thankyou again Jan Rimmer Head of Business and Operations
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Review titled Doctor response
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
Still waiting for a doctor to contact me for over a week and a half regarding my sos foot he’s in pain standing on it
Visited February 2023
Review titled West Derby Medical Centre
Replied on 15 February 2023
Dear Patient Thankyou for your response If you could call the practice and ask to speak to a member of the leadership team , we will be able to help you with your query Thank you Jan Rimmer Head of Business and Operations
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Review titled Can’t get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 25 February 2023
Recent experience was appalling, after suffering with symptoms for several days, contacted 111 for advice - told to get a gp appointment asap. Tried ringing, no luck, filled in an E consult Wednesday morning, told hear back by Thursday evening - no call. Chased up still nothing, finally had a call on Tuesday from a health practitioner (6days later) and although my symptoms had improved I was still experiencing pain. Told no gp appointments and if still in pain go to a walk in. Why was I made to wait a week to be told this? Ridiculous, I followed NHS advice and still could not get a gp appointment, no one has seen my face to face since 2019 - it’s appalling.
Visited February 2023
West Derby Medical Centre has not yet replied.
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Review titled Waiting time
Rated 3 stars out of 5
by Anonymous - Posted on 16 January 2023
Waited in a queue for over 20 minutes to retrieve a urine sample pot. Should consider making it easier possible putting them out for patients to collect themselves like the repeat prescriptions that’s much easier now.
Visited January 2023
West Derby Medical Centre has not yet replied.
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Review titled Absolute worst practice
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2022
Cant ever get an appointment, cant ever get through on the phone always at least 30 mins on hold no matter what time you call. They say book on the app however my app states you cannot book an appointment. I have spent every morning this week on the phone on hold to try and get an appointment and even called into the surgery to book at reception at 8am and no appointments available because they are using the app instead but me and many other patients are not able to book on the app therefore we are never able to book an appointment whatsoever! Absolutely disgusting service
Visited December 2022
Review titled West Derby Medical Centre
Replied on 19 December 2022
Dear Patient Thankyou for your review Due to changes in October 2022 , we are required to make all our appointments available digitally and patients are using the app to make their appts on line , we are therefore limited in the appts we have to offer face to face on the day We have a primary care health team that we can offer appointments with , this will be offered to you on the telephone or at the surgery Kind Regards J Rimmer Head of business and Operations
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Review titled Econsult Service Terrible
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2022
Filled in Econsult form as needed help for my teenage daughter suffering from terrible anxiety. Waited 48 hours and still no call. Tried to call to find out what was happening. On hold for over 30 minutes and still not managed to speak to someone. Terrible service.
Visited December 2022
Review titled West Derby Medical Centre
Replied on 19 December 2022
Dear Patient Thankyou for your review Can I apologise for the delay in responding and also for you being on hold for 30 minutes I will look into what had caused this delay Kind Regards J Rimmer Head of Business and Operations
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Review titled Request not actioned
Rated 2 stars out of 5
by Anonymous - Posted on 08 November 2022
GP prescribed medication that was not available at the pharmacy. My husband and son were sent in to the receptionist with a note from the pharmacist to request alternative medication. The receptionist took the request- this was about 4.20 pm and we were told to ring the surgery later to check that the GP had authorised the request. We were also told it was late opening until 8pm. I called at 6.15pm and was 6th in the queue, I got to number 3 at 6.30 pm and the phone line closed. I then drove to the practice and the receptionist checked the system and the new request was not there. She put the request on the system for me but was defensive when I questioned what we had been told earlier. Whilst I was there, I asked if an econsult I had submitted on Monday was being actioned because the reply had said I would hear something by 6.30 pm on Tuesday but hadn’t. Reluctantly she checked but said the practice doors should not be open now- in the sense that she was doing me a favour by doing this for me. I was told they were behind with econsult but there was no indication when I would hear. My husband had taken time off work in order for my son to see the doctor- he was there at 8.05 am on Monday morning to request an appointment and the only available appointment was at 4pm on Tuesday. The medication will not be picked up now until early evening on Wednesday as we both work full time. Whilst the receptionist on shift at 6.30 pm did her job, I feel there is a lack of understanding of how frustrating this miscommunication / lack of action can be. My son has never attended the practice and as a family of 4 we are not routinely at the practice. Hence the econsult submitted. We understand staffing is stretched but I don't understand how something so simple can be so complicated and time consuming on our part.
Visited November 2022
Review titled West Derby Medical Centre
Replied on 02 December 2022
Dear Patient Thankyou for your review and I apologise for your experience If you contact the practice and ask to speak to myself , I am happy to investigate this further Jan Rimmer Head of Business and Operations
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Review titled Appalling service
Rated 1 star out of 5
by Sheelagh Whelan - Posted on 07 December 2022
I visited the surgery at 7.30am today. I was second in line. My son is very poorly, flu like symptoms, dizzy, aching, coughing, sneezing temperature etc. I had him waiting in my car with a hot water bottle and a throw. Surgery opened at 8am. I was told there are no appointments today? I said well how does one get an appointment? Reply, we make them a week in advance now. I didn't know he was going to be ill a week ago. It was suggested 4pm on Friday. Ridiculous. Surely, all appointments should not be filled a week in advance, some should be free for emergency treatment. If patients can wait a week for an appointment their health complaint cannot be life threatening. This system needs urgent attention.
Visited November 2022
West Derby Medical Centre has not yet replied.
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Review titled e-consult
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2022
Can i ask how you can justify leaving a patient who is under the lung unit, presenting with sob and chest pain, also has cvr asthma; 4 days without any treatment! I put my e-consult in on monday and was told someone would ring me back on thursday. I work in a very busy g.p practice ... i'm appalled. Oh and of note, im working through all this!!
Visited November 2022
Review titled West Derby Medical Centre
Replied on 02 December 2022
Dear Patient Thankyou for your review and I apologise for your experience I need further information to investigate your problem , If you could contact the practice and ask to speak to myself or a member of the leadership team , we will be able to help you Jan Rimmer Head of Business and Operations