West Derby Medical Centre - Ratings and reviews
Reviews
-
Review titled Not hapoy
Rated 2 stars out of 5
by Eva Dean - Posted on 21 September 2023
Rang for a telephone appointment after having a blood test, was told in a few weeks time. Said I want something sooner, was told “are you not aware of the strike” I read it did not affected GP’s. I have never complained, Our health is very important but the GP’s don’t appear to see it that way. I was given an appointment for the following Monday, asked why this didn’t happen in the first place. I work and have a life outside of this GP practice. The person I spoke also kept telling me to follow the link on the message, it was just telling me about high cholesterol?. Have really tried to see the best in West Derby medical centre but have become anxious as an older person for my health and well-being and always trying to diagnose myself.
Visited September 2023
Review titled West Derby Medical Centre
Replied on 09 October 2023
Dear Ms Dean Firstly , please accept my apologies for the late response , I have been experiencing IT issues which have been resolved this morning Our team of care navigators are trained to hep and direct you to the best possible outcome , unfortunately due to the Drs Industrial Action it did affect our appointment availability . We are a large GP training practice and had 5 GP trainees participating in the Industrial Action on the day you called . I am pleased to hear that you were offered an appointment and would like to assure you that we remain committed to providing the best possible care to all our patients
-
Review titled On the whole great
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
I don't understand why this practice gets such a bashing on the reviews. It is sometimes difficult to get an appointment but as long as you are trying from 8am they usually fit you in. I have just ring now at 9 am and got an appointment for 10. The doctors, nurses and reception staff are great, I wouldn't want to go anywhere else
Visited July 2023
Review titled West Derby Medical Centre
Replied on 09 October 2023
Thankyou for your kind words W have tried very hard to increase our patient access and hopefully , this comment shows this is working
-
Review titled Not good service
Rated 3 stars out of 5
by Carole Foo - Posted on 11 July 2023
I have been trying since last week to speak to the nurse or Doctor, I am currently off work and need another sick note, the nurse I spoke to last week told me to just call, called 3 mornings in a row, first it was engaged then it was left ringing, nobody answered. Went to centre at 9.15 on Friday after the phone rang without answer for nearly 6 minutes and was told there were no appointments. Told I would have to try again on Monday. 9.00 Monday was told there was no appointments, after explaining iI had been trying since last week to get a sick note was then told I could go on the Website for this. Tried now for 2 days and got the message that it is full to capacity. Nobody to answer telephone (under staffed), no appointments and no website means no sick note, so no pay for me. What do I do now.
Visited July 2023
Review titled West Derby Medical Centre
Replied on 18 July 2023
Dear Ms Foo Thankyou for your comment and Im sorry that our service did not meet your expectations We have between 6/8 staff answering the telephones at all times and Im sorry you felt we did not answer the phone within an acceptable time frame If you require a Fit note you can request this through an E Consultation as you do not need a GP appointment for a fit note to be issued Kind Regards Jan Rimmer Practice Director
-
Review titled Unhelpful and unresponsive
Rated 1 star out of 5
by Ann Stevenson - Posted on 08 June 2023
I don't visit the doctors very often as fortunately I am a very fit 58 year old going the gym to keep myself healthy 6 times a week. However I have had a viral/cold the last 2 weeks and have been treating myself a home instead of bothering the doctor. However I needed to see a doctor today 8th June 2023 as I have been experiencing breathing problems and not sleeping due to coughing during the night. I went to the surgery at 8.30 am and was told I was unable to see a doctor till the following Thursday. I was advised to ring 111 or go to A& E. I explained to the receptionist that I was really struggling and didn't they have any emergency appointments for that day or the following day and again was told there was nothing available until the following week. While I appreciate all GPS and the overall NHS are struggling to be turned away and told to go to A & E when they are full to capacity dealing with very sick people I find extremely disappointed and angry. I However then went to the old swan walk in centre who were absolutely fantastic, helpful and within an hour of waiting had seen a doctor and prescribed antibiotics and an inhaler for a lower and upper respiratory infection.
Visited June 2023
Review titled West Derby Medical Centre
Replied on 09 October 2023
Dear Ms Stevenson Please accept my apologies for the delay in responding , It seems my responses are not able to be viewed due to an IT error . I apologise for your experience , we have reviewed patient access at the surgery and all patients now have access to 3 clinicians who are available for symptoms such as yours , to be seen on the day
-
Review titled phone consultation due today
Rated 1 star out of 5
by MR ALAN WILLIAMS - Posted on 23 May 2023
i have been informed the doctor concerned has tried twice to phone me today and on my landline and mobile no record of any calls has been registered . i have been sat on both phones all day waiting and nothing this appointment was booked via patient access 2 weeks ago . I am done doctors who lie are unacceptable I will be changing my practice a.s.a.p
Visited May 2023
Review titled West Derby Medical Centre
Replied on 24 May 2023
Good afternoon Mr Williams Thankyou for your feedback Im sorry to hear you are unhappy with our service , Our GP did call you on 3 occasions this morning however they were unable to leave a message on your telephone due to restrictions on your telephone If you wish to discuss this further , please contact the surgery and we will be able to confirm these times for you . Kind Regards Jan Rimmer Practice Director
-
Review titled Poor reception service
Rated 3 stars out of 5
by Anonymous - Posted on 11 May 2023
I attended for a prebooked face to face meds review ,unable to report in on automated system , approached the receptionist who checked computer screen she said you've not got an appointment dear . Showed her my written appointment card was told still not got appointment it's not on here where did you get this card , from here obviously one of your colleagues I don't know who,she never had Id badge displayed . Well you will just have to rebook dear I was told you must have made a mistake . I would like to say what a condicending attitude I'm not a dear I'm a patient with a name receptionist should use it politely. The practice manager needs to be on top of their job and make sure their reception staff are properly trained , to take ownership of their administration mistakes , and not try to pass them onto their patients. Doctors at the practice are first class unfortunately their work is let down at front of house .
Visited May 2023
Review titled West Derby Medical Centre
Replied on 16 May 2023
Dear Patient Thankyou for your posted comment If you would like to speak to a member of our experienced leadership team regarding your experience , please do contact the practice The Care Navigation team are all fully trained members of staff in navigating and supporting patients and I am surprised to hear this language was used when greeting you at reception If you could provide further information , I am happy to investigate this incident Kind Regards Jan Rimmer Head of Practice Business and Operations
-
Review titled Disgrace to the nhs
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2023
I have recently began suffering with severe headaches, racing resting heartbeat of over 120, and blood pressure of 171/118. This doctors refused to give me an appointment. Told me to call back next weekend “hopefully get one each day of calling. Fingers crossed!” This doctors surgery has now left me with no GP and no choice but to pursue private treatment to help me diagnose the issues that are going on at the moment. If it turns out I have something that would have benefitted from being diagnosed and treated earlier, I will hold this practice responsible in its failings in its duty of care towards me as a patient.
Visited April 2023
Review titled West Derby Medical Centre
Replied on 17 April 2023
Dear Patient Thankyou for your comment Due to the information provided , I am unfortunately unable to help you further and I am unclear as to why you have been left ' without a GP ' If you could please contact the surgery on 0151 317 6310 , we would be happy to help you resolve your problem Kind Regards J Rimmer Head of Business and Operations
-
Review titled Cheap, Lazy and reckless
Rated 1 star out of 5
by Dr Jonathan Maher - Posted on 08 April 2023
I saw the GP who asked me to go straight to hospital and provided a sealed letter of the consultation just undertaken to be passed on. When the letter was opened the printer ink on the letter was so faint it was illegible. How can a practice share a letter with other medical professionals, containing a patient's medical information, so unprofessionally? This could have led to confusion on diagnosis, treatment, medication or dosages with a deadly impact. I am alarmed clinicians at this practice can be so cheap that they can't afford to change the printer cartridge or too lazy to bother to do it. I would have been too embarrassed to do as this clinician has. An appalling example of care.
Visited April 2023
Review titled West Derby Medical Centre
Replied on 17 April 2023
Dear Dr Maher Thankyou for your comment I am sorry to hear of the problems you experienced and Have communicated with all staff regarding your complaint Thankyou for taking the time to let me know of your problem as we can ensure this doesnt happen again Kind Regards J Rimmer Head of Business and Operations
-
Review titled Doctor home visit.
Rated 4 stars out of 5
by Bruce Reynolds - Posted on 20 March 2023
After suffering acute pain for a while made contact with the surgery and asked for a home visit as I am on oxygen 24/7. Doctor rang me at home and organized an out of hours Practitioner.. Doctor arrived quickly and with a very pleasant and a most professional manner gave me a complete examination diagnosed problem ......Thank You.
Visited March 2023
Review titled West Derby Medical Centre
Replied on 09 October 2023
Dear Mr Reynolds Can I take this opportunity to thank you for your kind words and also can I apologise for the delay in responding , I have been responding to all comments however its been highlighted to me last week that my responses couldn't be seen I am pleased you were able to receive appropriate care for your illness
-
Review titled Great receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 15 March 2023
I called this morning and spoke to a very friendly and super helpful receptionist (J). I got through on the phone quickly and a telephone appointment arranged. Hopefully I’ll get everything sorted in one call. Thank you
Visited March 2023
Review titled West Derby Medical Centre
Replied on 15 March 2023
Dear Patient Thankyou for your kind response , I am so pleased you were happy with our teams response to you today and that they were able to help you I will ensure this comment is passed to our team Thankyou again Jan Rimmer Head of Business and Operations