WellBN Healthcare
18-19 Western Road, Hove, East Sussex, BN3 1AEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Horrendous
Rated 1 star out of 5
by E Sellings - Posted on 26 April 2024
Phone system does not work, I spent 4 hours holding on the phone (then gave up) in the que to speak to someone at the practice. The phone did not cut me off even after the practice was shut for the day. When I asked practice staff why the line/que was still open making people think that they are still in the que, they could not tell me. Also, I tried booking an appointment for a blood test, requested by hormone specialist and was told that the nearest they could offer me me was in 4 weeks time. Absurd and should not be acceptable in any shape or form.
Visited April 2024
Review titled WellBN Healthcare
Replied on 05 May 2025
Thank you for taking the time to share your concerns with us in last year. My name is Shilpa, and I am the new senior partner at WellBN. I am sorry to hear about the frustrating experiences you faced. Please know that your feedback will be taken seriously as we are committed to learn from past experiences and improving our service to better meet the needs of all our patients. We have now brought in extra help to support our phone lines during busy periods and trained up 5 additional healthcare assisstants to carry our blood tests. This will have an impact on phone wait times and wait times for blood tests. We will continue to make changes to improve our services. Warm regards, Shilpa
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Review titled Calm reception area / kind staff
Rated 5 stars out of 5
by Debbie Jaye - Posted on 03 April 2024
WellBNBenfield is an accessible surgery, I’ve only seen my mental health practitioner twice but she is very good. Empathetic, understanding, good listener. Finding her advice very helpful. I do need a copy of the CBT chart she showed me during our session yesterday, 2nd April 9.30am, thank you. Reception staff are very nice too. Calm & polite.
Visited April 2024
Review titled WellBN Healthcare
Replied on 05 May 2025
Thank you for taking the time to provide a your feedback. We hope you continue to receive great care at WellBN.
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Review titled Systems that work and staff that care
Rated 5 stars out of 5
by Amy Weinberger - Posted on 19 April 2024
Myself and my two young children have been cared for by WellBN for over 10 years. The same nurse who gave my son his first vaccinations 10 years ago, still does my smears and more recently my cancer-related injections. She is lovely. In fact I have three favourites that I actively look forward to seeing as they are so brilliant. Over the years we’ve had issues of varying complexity and I am more than happy with the response of WellBN. We are very appreciative and I certainly wouldn’t want to switch to any other surgery. Thank you WellBN
Visited April 2024
Review titled WellBN Healthcare
Replied on 05 May 2025
Thank you for taking the time to provide a your feedback. We hope you continue to receive great care at WellBN.
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Review titled Nurses appointments take months
Rated 2 stars out of 5
by Anonymous - Posted on 04 June 2024
On 4 April my clinician asked me to book a blood test, the first available at my surgery (Brunswick) was 3 June. That was cancelled on the day due to sickness so I had to make another. The first available at Brunswick is 10 July so altogether I’ve a more than 3 month wait. I went in to reception and asked if this could be bought forward due to the cancellation she said there was nothing else available. I asked what if it was a really important blood test and she said same, only what is showing as available. This is a terrible situation, my blood test is routine but it could be more of an emergency. And what if my next is cancelled? It would be another 6 weeks at least. It’s a dangerous situation.
Visited March 2024
Review titled WellBN Healthcare
Replied on 05 May 2025
Thank you for taking the time to share your concerns with us last year. My name is Shilpa, and I am the new senior partner at WellBN. I am sorry to hear about the frustrating experiences you faced. Please know that your feedback will be taken seriously as we are committed to learn from past experiences and improving our service to better meet the needs of all our patients. We have trained 5 more healthcare assistants to carry out blood tests and this will reduce the waiting times for blood tests. Warm regards, Shilpa
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Review titled Important problems that to be addressed urgently
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2024
My elderly parents are registered with WellBN Brunswick. My experience is frankly appalling. Although individual health carers that work for the practice are great, the overall management of this practice is dire. My father suffers from late stage Parkinson's and my mother is very frail with a heart failure conditions and complications with warfarin. They are housebound but to get someone to visit from the surgery is almost impossible. They are consistently told they need to visit the surgery despite their physical ill health. I have been chasing them for weeks for a flu jab for weeks, referral for a wheelchair or more recently when my Mum had a fall with swelling on her leg just a visit . That is just the start of my issues with the practice. I cannot in conscience recommend this surgery for your wellbeing. There are too many ongoing failings.
Visited February 2024
Review titled WellBN Healthcare
Replied on 05 May 2025
Thank you for taking the time to share your concerns with us in last year. My name is Shilpa, and I am the new senior partner at WellBN. I am sorry to hear about the frustrating experiences you faced. Please know that your feedback will be taken seriously as we are committed to learn from past experiences and improving our service to better meet the needs of all our patients. Warm regards, Shilpa
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Review titled Very caring and efficient
Rated 5 stars out of 5
by Mr Anonymous - Posted on 20 February 2024
I had a sudden diabetes and high blood pressure diagnosis and the practice have been incredibly thorough with arranging appointments, blood tests, text message reminders and follow up calls. I've been genuinely impressed by the attention to detail and the text message reminders are so useful. I've probably had about 20 interactions with the practice in the past year relating to my diabetes and the numerous blood tests and many other tests relating to the diagnosis and the service has been incredibly efficient and the staff genuinely care.
Visited February 2024
Review titled WellBN Healthcare
Replied on 05 May 2025
Thank you for taking the time to provide a your feedback. We hope you continue to receive great care at WellBN.
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Review titled Delighted
Rated 5 stars out of 5
by Annette Kendrick - Posted on 19 January 2024
I came to the surgery yesterday 18/1/24. Today I had an X-ray and by lunchtime I had a reply from the Surgery Doctor. Thank you so much for your prompt and explicit reply.
Visited January 2024
Review titled WellBN Healthcare
Replied on 05 May 2025
Thank you for taking the time to provide a your feedback. We hope you continue to receive great care at WellBN.
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Review titled Child-focussed Consultation
Rated 5 stars out of 5
by Anonymous - Posted on 29 October 2023
Took my five year-old granddaughter for consultation with Advanced Clinical Practitioner. Could not have been more impressed by the compassionate, personable and professional manner of the practitioner. She was unhurried (at least on the surface) - allowed ample opportunity for discussion. She was well-informed and reassuring. She was absolutely magnificent in her demeanour and understanding with a small child. She was an enormous credit to the Practice. Great consultation.
Visited October 2023
Review titled WellBN Healthcare
Replied on 05 May 2025
Thank you for taking the time to provide a your feedback. We hope you continue to receive great care at WellBN.
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Review titled Terrible service
Rated 1 star out of 5
by Sarah FitzGerald - Posted on 04 October 2023
I joined the Brunswick branch because it's around the corner from my home, I don't drive, and I have two small children. I have repeatedly been sent to the other branches for vaccinations for the kids. This means taking a chunk of time out of my day to schlep miles from my home on public transport with two kids, or my partner having to take time off work to drive us. When I've questioned this or asked for an appointment at the surgery where we are registered I have been dismissed or treated as unreasonable. Being told 'its only 20 minutes on the bus' is frankly condescending. I've also been lectured on the benefits of veganism by a GP while trying to get help for my baby's reflux The final straw today was receiving a text which booked my daughter in for her flu vaccine in another part of town without checking with me that the date was convenient. The service here is appalling, fortunately we will be moving soon and I will be looking for a new doctor operating from a single location.
Visited October 2023
Review titled WellBN Healthcare
Replied on 05 May 2025
Dear Sarah, Thank you for taking the time to share your concerns with us in 2023. My name is Shilpa, and I am the new senior partner at WellBN. I am sorry to hear about the frustrating experiences you faced. Please know that your feedback will be taken seriously as we are committed to learn from past experiences and improving our service to better meet the needs of all our patients. Warm regards, Shilpa
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Review titled Well done the NHS
Rated 5 stars out of 5
by John Connolly - Posted on 18 August 2023
I really can't express the immense appreciation I have for the incredible care and support I have received from the NHS. Everyone from reception staff through to my consultants have been absolutely been spot on. I know there may be some who do not feel that they are getting a five star service, but considering the immense pressure that everyone is under at this time, I find it amazing that we still receive free service and support. Well done all at the NHS
Visited August 2023
Review titled WellBN Healthcare
Replied on 05 May 2025
Thank you for taking the time to provide a your feedback. We hope you continue to receive great care at WellBN.