WellBN Healthcare - Ratings and reviews
Reviews
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Review titled Delighted
Rated 5 stars out of 5
by Annette Kendrick - Posted on 19 January 2024
I came to the surgery yesterday 18/1/24. Today I had an X-ray and by lunchtime I had a reply from the Surgery Doctor. Thank you so much for your prompt and explicit reply.
Visited January 2024
WellBN Healthcare has not yet replied.
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Review titled Child-focussed Consultation
Rated 5 stars out of 5
by Anonymous - Posted on 29 October 2023
Took my five year-old granddaughter for consultation with Advanced Clinical Practitioner. Could not have been more impressed by the compassionate, personable and professional manner of the practitioner. She was unhurried (at least on the surface) - allowed ample opportunity for discussion. She was well-informed and reassuring. She was absolutely magnificent in her demeanour and understanding with a small child. She was an enormous credit to the Practice. Great consultation.
Visited October 2023
WellBN Healthcare has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Sarah FitzGerald - Posted on 04 October 2023
I joined the Brunswick branch because it's around the corner from my home, I don't drive, and I have two small children. I have repeatedly been sent to the other branches for vaccinations for the kids. This means taking a chunk of time out of my day to schlep miles from my home on public transport with two kids, or my partner having to take time off work to drive us. When I've questioned this or asked for an appointment at the surgery where we are registered I have been dismissed or treated as unreasonable. Being told 'its only 20 minutes on the bus' is frankly condescending. I've also been lectured on the benefits of veganism by a GP while trying to get help for my baby's reflux The final straw today was receiving a text which booked my daughter in for her flu vaccine in another part of town without checking with me that the date was convenient. The service here is appalling, fortunately we will be moving soon and I will be looking for a new doctor operating from a single location.
Visited October 2023
WellBN Healthcare has not yet replied.
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Review titled Well done the NHS
Rated 5 stars out of 5
by John Connolly - Posted on 18 August 2023
I really can't express the immense appreciation I have for the incredible care and support I have received from the NHS. Everyone from reception staff through to my consultants have been absolutely been spot on. I know there may be some who do not feel that they are getting a five star service, but considering the immense pressure that everyone is under at this time, I find it amazing that we still receive free service and support. Well done all at the NHS
Visited August 2023
WellBN Healthcare has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by John Connolly - Posted on 10 August 2023
Thank you for your ongoing service and support. I really do appreciate the care and kindness of all the staff who are continuously assisting in my recovery. I cannot express how delighted I am with my personal care.
Visited August 2023
WellBN Healthcare has not yet replied.
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Review titled Terrible klinik access and accurx systems
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
Hi, I am not happy with patients being forced to fulfil klinik access form and the way outsourced consultant communicates via text/portal . It is awful, time consuming and I had bad experience when I could not reply to the consultant online via accrurx because she has closed "reply" button. You must abolish it immediately and revert back how it was- phone and in-person bookings and stop wasting taxpayers' money on it services like this. I can't get a prescription and will have to wait few days , I cant book an appointment for 3-4 weeks. Before covid times it was much easier to use gp surgery. I think they are just lazy and don't want to see patients, that's why they have created all this hassle.
Visited July 2023
WellBN Healthcare has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 21 July 2023
This is a terrible practice. I have been trying to get a repeat prescription for 5 days. My request is being ignored. I have filled in the correct form, left messages with their prescription team and spoken to 2 receptionists - still no prescription. The GPs when you are lucky enough to speak to them are useless and sometimes rude. I have been feeling really ill for months, I’ve had a couple of tests, but there is no follow up.
Visited July 2023
WellBN Healthcare has not yet replied.
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Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 08 June 2023
After seeing one doctor at the surgery who had recommended a course of action, further to having x rays and blood tests. When I booked a follow up appointment I was contacted by phone by a nurse who offered her opinion on my xrays when I pointed out to her that there was more than one issue to be dealt with she said she would make an appointment for me to see a doctor. Instead I received a text informing me the doctor I had seen originally had left and that I would need to book another appointment. Which means I have to start the process all over again and go through the practices triage system which in itself is an ordeal. There is no way this practice offers continuity of care and it would seem to me and a lot of other patients they do there upmost to ensure you dont get to see a doctor.
Visited May 2023
WellBN Healthcare has not yet replied.
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Review titled Communication Black Hole
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2023
I have been trying to get an appontment for over 4 weeks, the web system, Klinik is not fit for purpose and surgery impossible to contact. Takes days to get a response and then seem to ask the exact same questions, seem to be stuck in an endless loop.
Visited May 2023
Review titled WellBN Healthcare
Replied on 26 June 2023
Thanks for the feedback. I am sorry that you have been waiting more than 4 weeks to get an appointment. As you have posted anonymously, I am unable to investigate this. If you email wellbn.info9@nhs.net with a few details of your issues, we will take your comments through our complaints system and to investigate what has gone wrong for you.
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Review titled impossible to speak to a gp
Rated 2 stars out of 5
by Anonymous - Posted on 19 April 2023
I've found it impossible to speak to a gp let alone see one. You get confusing texts you can't reply to and a hold time of 40 minutes to try to speak to a receptionist to resolve the problem are common
Visited April 2023
WellBN Healthcare has not yet replied.