WellBN Healthcare
18-19 Western Road, Hove, East Sussex, BN3 1AEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by John Connolly - Posted on 10 August 2023
Thank you for your ongoing service and support. I really do appreciate the care and kindness of all the staff who are continuously assisting in my recovery. I cannot express how delighted I am with my personal care.
Visited August 2023
Review titled WellBN Healthcare
Replied on 05 May 2025
Thank you for taking the time to provide a your feedback. We hope you continue to receive great care at WellBN.
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Review titled Terrible klinik access and accurx systems
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
Hi, I am not happy with patients being forced to fulfil klinik access form and the way outsourced consultant communicates via text/portal . It is awful, time consuming and I had bad experience when I could not reply to the consultant online via accrurx because she has closed "reply" button. You must abolish it immediately and revert back how it was- phone and in-person bookings and stop wasting taxpayers' money on it services like this. I can't get a prescription and will have to wait few days , I cant book an appointment for 3-4 weeks. Before covid times it was much easier to use gp surgery. I think they are just lazy and don't want to see patients, that's why they have created all this hassle.
Visited July 2023
Review titled WellBN Healthcare
Replied on 05 May 2025
Thank you for your feedback, I am sorry you had a negative experience in 2023. I hope you have received better care since then.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 21 July 2023
This is a terrible practice. I have been trying to get a repeat prescription for 5 days. My request is being ignored. I have filled in the correct form, left messages with their prescription team and spoken to 2 receptionists - still no prescription. The GPs when you are lucky enough to speak to them are useless and sometimes rude. I have been feeling really ill for months, I’ve had a couple of tests, but there is no follow up.
Visited July 2023
Review titled WellBN Healthcare
Replied on 05 May 2025
Thank you for your feedback, I am sorry you had a negative experience in 2023. I hope you have received better care since then.
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Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 08 June 2023
After seeing one doctor at the surgery who had recommended a course of action, further to having x rays and blood tests. When I booked a follow up appointment I was contacted by phone by a nurse who offered her opinion on my xrays when I pointed out to her that there was more than one issue to be dealt with she said she would make an appointment for me to see a doctor. Instead I received a text informing me the doctor I had seen originally had left and that I would need to book another appointment. Which means I have to start the process all over again and go through the practices triage system which in itself is an ordeal. There is no way this practice offers continuity of care and it would seem to me and a lot of other patients they do there upmost to ensure you dont get to see a doctor.
Visited May 2023
Review titled WellBN Healthcare
Replied on 05 May 2025
Thank you for your feedback, I am sorry you had a negative experience in 2023. I hope you have received better care since then.
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Review titled Communication Black Hole
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2023
I have been trying to get an appontment for over 4 weeks, the web system, Klinik is not fit for purpose and surgery impossible to contact. Takes days to get a response and then seem to ask the exact same questions, seem to be stuck in an endless loop.
Visited May 2023
Review titled WellBN Healthcare
Replied on 26 June 2023
Thanks for the feedback. I am sorry that you have been waiting more than 4 weeks to get an appointment. As you have posted anonymously, I am unable to investigate this. If you email wellbn.info9@nhs.net with a few details of your issues, we will take your comments through our complaints system and to investigate what has gone wrong for you.