Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Gave great care
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2024
I was treated with great respect and as always listened to. The Dr surgery were very polite and helped me book in.
Visited December 2024
Review titled Vine Medical Group
Replied on 23 December 2024
Dear Anonymous, Thank you for leaving us your comment. We will pass your comment on to the team. Kind Regards, Vine Medical Group
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Review titled Poor service
by Anonymous - Posted on 26 December 2024
I attended the practice to request to be referred onto a Orthopaedic consultant as I have a permanent injury to the disc in my back for over 16 years, this is now impacting my work and business meaning I will have to retire and try and find alternative employment to which I explained many employers will not hire a person in their early 50's with a back injury. The GP informed me there are very few consultants in the NHS and to go to a private clinic, he also informed me I would need to be referred to a senior physio therapist to possibly arrange this but he would not do this, I am already attending physio for a possible torn rotator cuff injury so to have a word with that physio about this in January, I did explain that in about 6 to 8 months I will have very little work left to justify keeping my business running and the wait for a physio takes approximately 3 months, then they give me excersises that don't help me and cause back spasms, and all this wasted time and money I still don't get to see a orthopaedic consultant. I did explain that I will effectively be unemployed and claiming benefit but it appears Vine medical gp's don't want to help, so if I sell my van and tools I should have enough to pay for private health care. I waited 5 weeks for this gp appointment which could have been discussed by phone call, I feel there is little point in gp's for physical health conditions as they always automatically refer me to a physio who then doesn't understand my pain and suffering and gives excersises to increase my pain, thus being unable to work and a financial cost to myself. Please replace the vine medical group with a practice that cares, I have been informed from my own customers how bad this practice is and to try and transfer to a different one.
Visited December 2024
Review titled Vine Medical Group
Replied on 27 December 2024
Dear Anonymous, Thank you for leaving us your review. I'd like to look into your experience in more detail. Please would you get in touch with me by sending an email to hiowicb-hsi.vinemedicalgroup-complaints@nhs.net with your details, for my attention. Kind Regards, Sarah Assistant Practice Manager Vine Medical Group
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Review titled Practice ok
Rated 4 stars out of 5
by Ian black - Posted on 31 December 2024
Waiting time was almost 30 min later then my appointment time Not easy getting appointments moat if the times
Visited December 2024
Review titled Vine Medical Group
Replied on 31 December 2024
Dear Mr Black, Thank you for taking the time to leave us your comment. I'm sorry to hear that your appointment was late and that you find it difficult to get an appointment. We are taking feedback on board and we will pass you comment back to the team. Kind Regards, Vine Medical Group
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 11 December 2024
Really reassuring visit. The staff were very friendly and welcoming. Appointment was on time and good advice from the doctor.
Visited December 2024
Review titled Vine Medical Group
Replied on 23 December 2024
Dear Anonymous, Thank you for leaving us your review. It's good to hear that the staff were friendly and that you received good advice from the doctor. Kind Regards, Vine Medical Group
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Review titled A good experience
Rated 3 stars out of 5
by Pauline - Posted on 19 December 2024
Visited the practice nurse, for my annual review. Appointment was right on time. The process was seamless and the nurse put me at ease explaining everything in detail. She was polite and informative. I felt reassured she had taken in all the appropriate details, and found the review really useful. It was helpful to know most things were on track and within guidelines. Thank you
Visited December 2024
Review titled Vine Medical Group
Replied on 23 December 2024
Dear Pauline, Thank you for leaving us your review. It's good to hear your appointment was on time and that the nurse put you at ease. Kind Regards, Vine Medical Group
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Review titled Good review
Rated 5 stars out of 5
by Graham mellers - Posted on 08 December 2024
Doctor answered all my concerns Made me feel comfortable in his decisions Inspired confidence to carry on with my weight loss plan
Visited December 2024
Review titled Vine Medical Group
Replied on 27 December 2024
Dear Mr Mellers, Thank you for taking the time to leave us your review. We have passed your comment on to the clinician you saw. Kind Regards, Vine Medical Group
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Review titled Ideal doctor
Rated 5 stars out of 5
by Margaret Drake - Posted on 21 December 2024
The doctor was kind and informative. He listened patiently and explained thoroughly and didn't rush me. I felt reassured.
Visited December 2024
Review titled Vine Medical Group
Replied on 27 December 2024
Dear Mrs Drake, Thank you for leaving us your review. We will pass the comment on to the doctor you saw. Kind regards, Vine Medical Group
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Review titled Great practice
Rated 5 stars out of 5
by Janice - Posted on 17 December 2024
I saw a lovely Doctor she was very helpful and thorough I got in on time Nice to have face to face appointment
Visited December 2024
Review titled Vine Medical Group
Replied on 27 December 2024
Dear Janice, Thank you for leaving us a five-star review. We will pass your comment on to the GP team. Kind Regards, Vine Medical Group
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Review titled Annoyed.
Rated 2 stars out of 5
by Anonymous - Posted on 12 December 2024
Called and requested a callback for an appointment after receiving a 111 referral for an appointment. Got a text about 1.5hours later saying we tried to call but you didn't answer. Mind you I've been on my phone this whole time with the ringtone on Loud and had exactly Zero calls. So are they just sending out texts when they can't be bothered to ring back? Not pleased
Visited December 2024
Review titled Vine Medical Group
Replied on 27 December 2024
Dear Anonymous, Thank you for leaving us your review. I'm sorry to hear that you didn't get a call as expected. It is our policy to always try to contact a patient at least twice for telephone appointments. Please would you get in touch with the surgery, we can check your contact details are up to date, and we can look up what happened with your appointment. Kind Regards, Vine Medical Group
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Review titled BP appointment
Rated 2 stars out of 5
by Sue F - Posted on 31 December 2024
I admit it was totally my fault, I went to Stakes Lodge instead of Forest End for my BP appointment & they did message me twice to tell me about my appointment but I did it! But despite Stakes ringing through to tell them they refused me my appointment because I was 15 minutes late stating this would put everyone else back. I could have scoffed in the receptionist's face as I have sat for 30/40 minutes before waiting to be seen. But I calmly accepted my new appointment for 2 weeks time. My BP would have probably been high anyway! Can't fault the nurses though as they are genuinely very kind & caring.
Visited December 2024
Review titled Vine Medical Group
Replied on 02 January 2025
Dear Sue, Thank you for leaving us your review. I'm sorry to hear that you went to the wrong site and that they were unable to accommodate you. I'm glad you were able to book another appointment, and you're right your BP likely would have been raised due to rushing to the other site! Kind Regards, Vine Medical Group