Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2024
I had booked a yearly blood test check up but had a heart attack a couple of weeks prior to the appointment. The surgery then went all out to try to combine the blood tests with a GP appointment and further blood tests so had a less stressful time
Visited December 2024
Review titled Vine Medical Group
Replied on 23 December 2024
Dear Anonymous, Thank you so much for leaving us a five-star review, we really appreciate it. We hope you are doing well after your heart attack. Kind Regards, Vine Medical Group
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Review titled good experience
Rated 4 stars out of 5
by Anonymous - Posted on 17 December 2024
my nurse for my diabetic review was extremely pleasant and put me at my ease. a flawless experience.
Visited December 2024
Review titled Vine Medical Group
Replied on 23 December 2024
Dear Anonymous, Thank you for leaving us your review. Kind Regards, Vine Medical Group
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Review titled Caring and professional
Rated 5 stars out of 5
by Avril Goodrum - Posted on 16 December 2024
Doctor i saw was professional and put me at ease straight away. To her i'm not just a number, you know she's got your best interest at heart. She's truly compassionate and caring.
Visited December 2024
Review titled Vine Medical Group
Replied on 27 December 2024
Dear Ms Goodrum, Thank you for leaving us such a lovely comment. I have shared this with the doctors. Kind Regards, Vine Medical Group
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2024
I had a blood test with one of the nurses. She was extremely pleasant very professional and helpful.
Visited December 2024
Review titled Vine Medical Group
Replied on 23 December 2024
Dear Anonymous, Thank you for leaving us a five-star review. We will pass your comment on to the nursing team. Kind Regards, Vine Medical Group
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Review titled Long wait
Rated 3 stars out of 5
by Anonymous - Posted on 22 December 2024
My appointment was at 17.00 and I went in at 17.30. No apology from the staff member either. However when I saw the nurse the service was excellent and she even made 2 x more appointments. I would just of liked a sorry to keep you waiting. I do always find all Vine Medical Group staff very, very professional and polite. I would not consider changing my practice. They get a lot of bad press, but I find them brilliant - apart from this occasion.
Visited December 2024
Review titled Vine Medical Group
Replied on 23 December 2024
Dear Anonymous, I'm sorry there was a 30 minute wait past your appointment time. However, it is good to hear that the service you received was excellent. Kind Regards, Vine Medical Group
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Review titled Very understanding
Rated 5 stars out of 5
by Rob Reddick - Posted on 10 December 2024
I was listened too and not rushed...I was made to feel comfortable and at ease. Nothing was to much trouble.
Visited December 2024
Review titled Vine Medical Group
Replied on 27 December 2024
Dear Mr Reddick, Thank you so much for leaving us a five-star review. We will pass your comment on to the clinician you saw. Kind Regards, Vine Medical Group
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Review titled Poor practice
Rated 3 stars out of 5
by Anonymous - Posted on 18 December 2024
Never seen on time, can never get an appointment when needed, never can send a prescription on time and especially when the item you need is urgently needed.
Visited December 2024
Review titled Vine Medical Group
Replied on 23 December 2024
Dear Anonymous, Thank you for taking the time to leave us your feedback. I'm sorry you've not been seen on time and you've had issues with your prescription. Regards, Vine Medical Group
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Review titled Helpful when I eventually managed to get appointment
Rated 2 stars out of 5
by Anonymous - Posted on 23 December 2024
The doctor was helpful as they usually are and I would happily see this doctor again as helped with one problem but only one so I have to book again for each individual problem this is a real pain especially as the online booking is tedious and will time out if not you are not careful but trying to make a appointment by phone is nearly impossible as the booking line opens at 08:00 and will often close a couple of minutes later with the message try again tomorrow, so I have now given up trying by phone. Surely it would be better and quicker for all if the patients problems were discussed and diagnosed in one go especially for people who have difficulty getting their myself included.
Visited December 2024
Review titled Vine Medical Group
Replied on 23 December 2024
Dear Anonymous, Thank you for leaving us your feedback. Due to time constraints, there is often only time to deal with one problem in each appointment. We know this can be frustrating, but we have found it is the best way to ensure each problem is dealt with thoroughly, and that the appointments run on time. Clinicians will discuss further problems, if there is time to do so in the appointment. The form you fill in online, is the same as the one the call handler will complete with you over the phone. So we find, if you are able to, it is usually quickest to complete the online form yourself. Kind Regards, Vine Medical Group
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Review titled Excellent reception contact
Rated 5 stars out of 5
by Gianni Mosca - Posted on 26 November 2024
The kind lady at reception was professional, kind and considerate, in view of the private and personal subjects we were discussing. Full marks Forest End Surgery 👌🏼‼️
Visited November 2024
Review titled Vine Medical Group
Replied on 23 December 2024
Dear Gianni, Thank you for leaving us such a lovely comment. I have passed it on to the reception team. Kind Regards, Vine Medical Group
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Review titled Very efficient
Rated 5 stars out of 5
by Claire Richardson - Posted on 24 November 2024
Had my Covid and flu jab yesterday morning, in and out before my appointment time. Lovely nurse as usual
Visited November 2024
Review titled Vine Medical Group
Replied on 23 December 2024
Dear Claire, Glad to hear that you were in and out so quickly for your jabs. Thank you for taking the time to leave us your review. Kind Regards, Vine Medical Group