Tower Hill Partnership
433 Walsall Road, Perry Barr, Birmingham, West Midlands, B42 1BTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2023
Great experience on call today. Receptionist was bright and cheerful, addressed my issue quickly, offered solution and gave clear follow up info.
Visited May 2023
Review titled Tower Hill Partnership
Replied on 27 June 2023
Dear Patient, thank you for your feedback. It is always appreciated when a patient takes time to leave a review. Your positive comments will be passed to the staff. Thank you again. Debbie Wykes, Patient Experience Manager
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
Very happy with my experience this morning. Having had a problem with an implant fitted elsewhere, the doctor kindly agreed to change it. My appointment was on time, the doctor and the lady assisting were both very pleasant and the swap was done quickly and feels a million times better already- very grateful.
Visited April 2023
Review titled Tower Hill Partnership
Replied on 27 June 2023
Dear Patient, thank you for your feedback. It is appreciated when patient's take time to leave a review. I assure you that your positive comments will be passed to the staff concerned. Thank you again. Debbie Wykes, Patient Experience Manager
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Review titled Great Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2023
I was extremely happy with my smear test. I was told what would happen step by step. I was made to feel at ease and comfortable. Thank you
Visited March 2023
Review titled Tower Hill Partnership
Replied on 27 June 2023
Dear Patient, thank you for your feedback. It is really appreciated when patients take time to post a review. I will ensure that your positive comments are passed to the nurse concerned. Thank you again. Debbie Wykes, Patient Experience Manager
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Review titled Great receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 08 March 2023
The male receptionist who took my phonecall was so friendly and easy to talk to! Extremely helpful and made me feel at ease and not like I was wasting the gp surgery's time
Visited March 2023
Review titled Tower Hill Partnership
Replied on 27 June 2023
Dear Patient, thank you for your feedback. It is really appreciated when patient's take time to leave a review. Your positive comments will be passed to the staff member concerned. Thank you again. Debbie Wykes, Patient Experience Manager
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Review titled Smear test with nurse
Rated 4 stars out of 5
by Anonymous - Posted on 09 March 2023
Had a very comfortable and detailed smear test done with the nurse at Tower Hill. She made me feel so much at ease and provided a step by step introduction to the procedure. Great nurse, great atmosphere created.
Visited March 2023
Review titled Tower Hill Partnership
Replied on 27 June 2023
Dear Patient, thank you so much for your feedback. It is wonderful for our staff to receive such positive reviews and I will ensure this is passed to the appropriate nurse. Thank you again. Debbie Wykes, Patient Experience Manager
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Review titled No doctors
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
What’s happened to the doctors at this practice..can’t get No appointments.. Have to make appointments on Internet if there are any..have to wait up 2 days for a call from surgery.. Get email to confirm..second email asking questions..then a call from nurse physician..still Noadvice from doctors..looks as this place is run by receptionist and nurses..
Visited March 2023
Review titled Tower Hill Partnership
Replied on 08 March 2023
Dear Patient, thank you for your feedback. My name is Debbie Wykes and I am the Patient Experience Manager. I apologise that you feel frustrated with trying to make an appointment with a GP. I can assure you that you can make a doctors appointment on the day if the issue is urgent and advise that the online forms are purely for non-urgent issues, where you will be contacted within 48 hours. If you would like to call and ask to speak to me, I can certainly look into the matter for you and discuss your frustrations. Regards Debbie Wykes Patient Experience Manager
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Review titled Wonderful nurse
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2023
I saw the nurse today for my cervical screening which I was dreading after a less than pleasant experience at a previous surgery. The nurse was incredibly patient and kind and made me feel so at ease I have no fear about returning in 3 years as long as I have her again.
Visited February 2023
Review titled Tower Hill Partnership
Replied on 09 February 2023
Thank you for taking the time to write a lovely review. I will pass your comments onto all the nursing team as your review is anonymous not sure which nurse you saw. Once again thank you
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Review titled Brilliant nurse for my smear test
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2023
I am very happy with the nurse who did my smear test today, she was very calm and patience and made the whole experience alot easy. Thankyou so much for everything today:)
Visited February 2023
Review titled Tower Hill Partnership
Replied on 20 February 2023
Dear Patient, thank you so much for leaving positive feedback for our nurse. I can assure you that these comments have been passed to the nurse concerned. Regards Debbie Wykes Patient Experience Manager
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Review titled Getting appointment is impossible
Rated 1 star out of 5
by Zah - Posted on 16 February 2023
What do I have to do to get an appointment at this practice?? The online system is appalling no matter what time it’s full to capacity with in 1 second, calls are never answered having to wait prolong period of time on the phone. I have not been able to get an appointment for over a month know and my symptoms have got worse. I have given up with this practice all together and the excuse is unacceptable!!!!!
Visited February 2023
Review titled Tower Hill Partnership
Replied on 20 February 2023
Dear Patient, thank you for your feedback. I can only apologise for your frustration in making an appointment at the surgery. If you do find you cannot make an appointment, via telephone or online, you can ask a member of staff to complete an online form for you. We also now have a new telephone system, with a call back option, which should help some what to alleviate the waiting times on the telephone. If you do wish to discuss this further with me, please complete a feedback form on the website or call the surgery (after 11 when the lines are less busy). Regards Debbie Wykes Patient Experience Manager
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Review titled Very concerning
Rated 2 stars out of 5
by Anonymous - Posted on 16 February 2023
Visited here recently to sign up as new client, had my medical check up where I informed the member of staff I was several weeks pregnant. Told I needed to go to reception to book two appointments. Waited in line for 10 mins to be told by receptionist the nurse had told me incorrect info and I can not book appointments ahead I have to ring up every day at 7am to get in. I explained I was pregnant for the receptionist to tell me they won’t really push it until 12 weeks. Also I explained how difficult it would be for me to get an appointment at short notice due to working so far away This is very concerning as it’s not a medical emergency. Seems very poor communication I have come away feeling very frustrated and slightly stressed .
Visited February 2023
Review titled Tower Hill Partnership
Replied on 20 February 2023
Dear Patient, I was disappointed to read your review posted on 16th February and to hear that you were frustrated and stressed when leaving the surgery. An online form could have been completed for you at the time, which would have meant you wouldn't have to call at 8 a.m. every day. I apologise that this wasn't offered to you and will ensure this feedback is passed to the reception staff. If you need to discuss this further, please do not hesitate to contact me. Regards Debbie Wykes Patient Experience Manager