Tower Hill Partnership
433 Walsall Road, Perry Barr, Birmingham, West Midlands, B42 1BTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worst GP and horrible service
Rated 1 star out of 5
by Anonymous - Posted on 05 May 2023
Awful GP service. I had to wake up at 7am for two days to book an appointment online the GP receptionist refused to book appointments over the phone. I required a sick note for work as my condition prevented me from doing so. They stated the only appointment available was a telephone consultation on the 24th of May it is currently the beginning of the month. I am a healthcare professional and have worked in multiple GPs and I have not seen a service this bad. I will be moving practices due to this poor service.
Visited May 2023
Review titled Tower Hill Partnership
Replied on 27 June 2023
Dear Patient, thank you for your feedback. I apologise that you have had to leave a negative review. As you should be aware we have changed our system now for booking appointments. This means that you no longer have to call at 8 am unless you need an urgent appointment for that day. All requests for routine appointments are triaged via our online booking system. This is open from 7 am to 10 am Monday to Friday. If you cannot access this online system, our staff will complete it for you. If you wish to discuss this further, please do not hesitate to contact me. Debbie Wykes, Patient Experience Manager
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 03 May 2023
I found My service with this doctors was vèy good. I didn't have to wait long on the phone to speak to someone. I especially like tge call back service. I also found tge staff to be very helpful.
Visited May 2023
Review titled Tower Hill Partnership
Replied on 27 June 2023
Dear Patient, thank you for your feedback. It is appreciated when patients take time to leave a review. I will ensure that your positive comments are passed to the staff. Thank you again. Debbie Wykes, Patient Experience Manager
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Review titled bad service..worst then third world countries
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
treid twice to get an appointment on net last 1 on 25/05/2023..with a severe gout ..earliest phone triage phone call is booked by surgery is for 8/6/2023..
Visited May 2023
Review titled Tower Hill Partnership
Replied on 27 June 2023
Dear Patient, thank you for your feedback. I sincerely apologise that your experience with the surgery was not a pleasant one and you left such a negative review. I am assured that your issue was dealt with in an appropriate timeframe and you received the treatment you received. If you wish to discuss anything further, please do not hesitate to contact me at the surgery. Debbie Wykes, Patient Experience Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2023
Great experience on call today. Receptionist was bright and cheerful, addressed my issue quickly, offered solution and gave clear follow up info.
Visited May 2023
Review titled Tower Hill Partnership
Replied on 27 June 2023
Dear Patient, thank you for your feedback. It is always appreciated when a patient takes time to leave a review. Your positive comments will be passed to the staff. Thank you again. Debbie Wykes, Patient Experience Manager