Tower Hill Partnership - Ratings and reviews
Reviews
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Review titled Friendly Staff
Rated 5 stars out of 5
by Tyler M - Posted on 07 August 2023
I went into the practice today (7/8/2023 at around 16:10) for some tests and the staff that I dealt with were great, helpful and very friendly. They made me feel comfortable when I felt anxious/nervous and was overall a good experience.
Visited August 2023
Review titled Tower Hill Partnership
Replied on 28 September 2023
Dear Tyler, thank you for your positive feedback. We appreciate the time taken for you to post this review and you can be assured that your kind comments will be passed to the staff concerned. Regards Debbie Wykes, Patient Experience Manage
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Review titled Fantastic service
Rated 5 stars out of 5
by Carol - Posted on 08 September 2023
Both myself and my husband have had cause to contact this surgery in the last 2 weeks - fantastic service - we both used the consulting room portal and were contacted the same day - my husband actually spoke to a doctor and had mri sorted within 4hrs and the mri done within 4days - brilliant. I had my medication sorted the same day and even the pharmacist was brilliant in his advice - cannot fault at all -
Visited August 2023
Review titled Tower Hill Partnership
Replied on 28 September 2023
Dear Carol, thank you for your positive feedback. We appreciate the time taken for you to post this review and you can be assured that your kind comments will be passed to the staff concerned. Regards Debbie Wykes, Patient Experience Manage
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Review titled Phlebotomist visit
Rated 4 stars out of 5
by Harry Hancox - Posted on 11 July 2023
I have continuous mild left chest pain now for 12 weeks, this was a follow up to A&E not finding anything in early May, save an unexplainable mild anomaly. I am pleased to report that arriving 10 mins early I had a wait of less than 5 minutes. A very nice lady took my blood sample, on July 10. She was courteous, respectful and efficient, a pleasure to visit. The appointment was on time and all done in well under 10 minutes. And for the first time no bruises.
Visited July 2023
Review titled Tower Hill Partnership
Replied on 28 September 2023
Dear Mr Hancox, thank you for your positive feedback. We appreciate the time taken for you to post this review and you can be assured that your kind comments will be passed to the staff concerned. Regards Debbie Wykes, Patient Experience Manager
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
I just want to say how lovely kind and compassionate the nurse practitioner was during my visit today
Visited June 2023
Review titled Tower Hill Partnership
Replied on 28 September 2023
Dear Patient, thank you for your positive feedback. We appreciate the time you have taken to post this review, it is appreciated. Regards, Debbie Wykes, Patient Experience Manager
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Review titled Very thorough
Rated 5 stars out of 5
by Carol - Posted on 13 June 2023
Dr rang me , saw me 45 mins later and she was lovely, very thorough and reassuring - made me feel calm and happy with how she dealt with my symptoms
Visited June 2023
Review titled Tower Hill Partnership
Replied on 27 June 2023
Dear Carol, that you for your feedback. it is always appreciated when a patient takes time to leave a review. Your positive comments will be passed to the staff concerned. Thank you again. Debbie Wykes, Patient Experience Manager
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Review titled A great practice
Rated 5 stars out of 5
by Mrs Jennifer MacNamara - Posted on 12 June 2023
After being very sceptical about having to fill in an online form at around 9am this morning. I received a call at around 10.30am to invite me to an appointment with my GP. I was very impressed by this swift response and how easy it was to complete the form online. I would highly recommend this practise and advice people not to be worried about the new system. It worked for me, I hope it will work for you too.
Visited June 2023
Review titled Tower Hill Partnership
Replied on 27 June 2023
Dear Mrs MacNamara, thank you for much for your feedback. We are pleased to hear the positive comments about our new system and I will ensure I pass this onto the staff. Thank you again. Debbie Wykes, Patient Experience Manager
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Review titled Worst GP and horrible service
Rated 1 star out of 5
by Anonymous - Posted on 05 May 2023
Awful GP service. I had to wake up at 7am for two days to book an appointment online the GP receptionist refused to book appointments over the phone. I required a sick note for work as my condition prevented me from doing so. They stated the only appointment available was a telephone consultation on the 24th of May it is currently the beginning of the month. I am a healthcare professional and have worked in multiple GPs and I have not seen a service this bad. I will be moving practices due to this poor service.
Visited May 2023
Review titled Tower Hill Partnership
Replied on 27 June 2023
Dear Patient, thank you for your feedback. I apologise that you have had to leave a negative review. As you should be aware we have changed our system now for booking appointments. This means that you no longer have to call at 8 am unless you need an urgent appointment for that day. All requests for routine appointments are triaged via our online booking system. This is open from 7 am to 10 am Monday to Friday. If you cannot access this online system, our staff will complete it for you. If you wish to discuss this further, please do not hesitate to contact me. Debbie Wykes, Patient Experience Manager
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 03 May 2023
I found My service with this doctors was vèy good. I didn't have to wait long on the phone to speak to someone. I especially like tge call back service. I also found tge staff to be very helpful.
Visited May 2023
Review titled Tower Hill Partnership
Replied on 27 June 2023
Dear Patient, thank you for your feedback. It is appreciated when patients take time to leave a review. I will ensure that your positive comments are passed to the staff. Thank you again. Debbie Wykes, Patient Experience Manager
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Review titled bad service..worst then third world countries
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
treid twice to get an appointment on net last 1 on 25/05/2023..with a severe gout ..earliest phone triage phone call is booked by surgery is for 8/6/2023..
Visited May 2023
Review titled Tower Hill Partnership
Replied on 27 June 2023
Dear Patient, thank you for your feedback. I sincerely apologise that your experience with the surgery was not a pleasant one and you left such a negative review. I am assured that your issue was dealt with in an appropriate timeframe and you received the treatment you received. If you wish to discuss anything further, please do not hesitate to contact me at the surgery. Debbie Wykes, Patient Experience Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2023
Great experience on call today. Receptionist was bright and cheerful, addressed my issue quickly, offered solution and gave clear follow up info.
Visited May 2023
Review titled Tower Hill Partnership
Replied on 27 June 2023
Dear Patient, thank you for your feedback. It is always appreciated when a patient takes time to leave a review. Your positive comments will be passed to the staff. Thank you again. Debbie Wykes, Patient Experience Manager