The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
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Reviews
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Review titled Usually good - could have done better on this occasion
Rated 3 stars out of 5
by Anonymous - Posted on 03 January 2024
I rang at 8.30 on Friday 29/12, explaining that I had shingles; as it’s something I’ve had before I’m familiar with the symptoms and knew that I needed a prescription for anti- viral meds. The medication needs to be taken within 72 hours of the symptoms appearing to be effective, and as the weekend/ bank holiday was approaching and I felt really poorly I was quite anxious. The first receptionist was very kind and informed me she would book me in for a GP telephone consultation that morning. Around 2.00 I called the surgery worried as I had not received a call, the person answering the call this time was totally unsympathetic and dismissive and I was told to wait, with no reassurance that I’d even get a prescription. I finally got a call from a GP at 16.30 and was asked why I not sent a photograph of the rash, I was then sent a link for me to send a photo. I did finally get a prescription at around 5.00. This could have easily been made a less stressful experience with a bit of thought behind it. If you needed an image you could have informed me when I first rang, and sent me the link then, it would have prevented unnecessary repeat contact later down the line. Please don’t tell me I’ll get a call in the morning if you’ve not sure, if it can be anytime that day then fine as long as I know, and if I do call back because of your poor communication then please don’t have an attitude, it’s not helpful to either one of us
Visited December 2023
Review titled The Grange Medical Practice
Replied on 03 January 2024
Dear patient I'm sorry to hear about this recent experience and the inconsistency you encountered in customer service. I would be really interested to receive more information from you about the date and time of the call(s), so I can provider feedback and further training to those invovled. Please call or email the surgery to provide these details so I can investigate the matter further and improve the service. Kind regards DS
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Review titled Has got better but improvement still needed
Rated 2 stars out of 5
by Anonymous - Posted on 12 January 2024
I have poa for my mum and do the main contacts for her health. I find it frustrating that you always have to go back through my mum's medical history with anyone you speak to. For example she does not leave the house yet we always recieve generic messages about vaccinations/ blood tests asking me to call to arrange an appointment when it would be easier to just arrange online. Particularly as she always has these done in her own home. I contacted the doctor in early Nov about her having increased pain. I would have preferred a clinician to see and examine my mum as she is unable to explain her pain due to her brain injury so it is difficult to determine the source (musculoskeletal/neuropathic/etc) and a physical examination may aide this diagnosis yet the doctors always opt just to speak to me instead of seeing her. This last time I spoke to 2 separate pharamcists who said they would up some of her pain killers but neither did this. I had to contact the doctors surgery on 4 separate occasions before I spoke to a doctor who did finally make this change in early January. I also do the contacts for my son. I often recieve text messages from the surgery but it doesn't always say who the message relates to.
Visited November 2023
Review titled The Grange Medical Practice
Replied on 15 January 2024
Dear patient I'm sorry to hear about this frustrating experience and I understand your expectation for things to be easier for you. I am sure we can help with this, so please contact the surgery to provide some more information and we can work with you to develop a streamlined care package for your mum. Kind regards DS
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Review titled Very Poor Call Handlers Giving Inappropriate Medical Advice
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
Another bad experience due to call handlers. The lady call handler refused to give is an urgent appointment. Instead gave me specific medical advance which was later incorrect. Very rude on the phone and make patients feel very vulnerable and helpless. Nothing has changed with the call handlers over the last 2 years. Although the doctors are great a very sour experience for patients at the hands of the call handlers. They are often aggressive and abrupt making it very unpleasant. The same staff have been working here for years and we would advise training on appropriate etiquette and patient sympathy to please improve an otherwise medically ok practice.
Visited November 2023
Review titled The Grange Medical Practice
Replied on 20 December 2023
Dear patient I'm sorry to have recieved your review and learnt about your recent experience. This is certainly not what our team would expect for our patients. I would welcome the opportunity to review the call in question so I can provide specific feedback to the call handler(s). Unfortunately, I cannot identify you from this review, so please contact the surgery to tell us more about this. I will be happy to discuss this complaint with our team and ensure our patients don't feel this way again. Kind regards DS
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Review titled Minimal contact
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
Rang surgery re covid with asthma symptoms, told noone could speak for min 2 days. Told to ring 119. 119 insisted they only arrange appts. Told to ring 111. Their response was that I would get a call back from my surgery within an hr. 2 days later I found an email from the practice (do not have email on phone) with a link to patch platform - never heard about, unsure whether safe to click, which I eventually found very user unfriendly, with a line at the very bottom that the on call Dr suggested I go to a and e. It took most of my energy to make 3 phone calls that day, when my symptoms worsened that day, I contacted 111 again and got help.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear patient I'm sorry to hear how disappointed you are with your recent contact and attempts to get help from the Practice. Please be assured there are multiple ways to access the service, including telephone, walking into reception or submitting an online consultation request (patchs). I would be more than happy to investiage this matter further and provide you with a more in-depth response - so please call the surgery and provide some more information about this. Kind regards DS
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Review titled The worst practice.
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
Took my 1 year old daughter for a number of symptoms, left with no real answers as per usual. The doctor made a guess with the diagnosis, prescribed some antibiotics and sent us on our way. After she told us she couldn’t do a urine sample, only to receive a phone call an hour later saying they could do one and asked us to return to the surgery. On our return we were then told they didn’t in fact have the equipment to get a sample from a one year old and to take the antibiotics after all. It feels like nobody really communicates, doctors just guess which then leaves me feeling very doubtful whether we’ve actually received the right treatment. This isn’t the first time I’ve left the surgery with no real answers.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear patient I'm sorry to hear about yourr recent experience. We would always expect to see a child under 5 on the same or next day. The clinicians at the Practice are bound to follow clinical guidance and pathways and I'm sorry you feel let down by us this time. I would encourage you to call and speak to a member of the team so we can investigate this matter for you and provide you with some more information about the same. We can also arrange another appointment for your child, if that would be helpful. Kind regards DS
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Review titled Improved practice
Rated 4 stars out of 5
by Anonymous - Posted on 10 October 2023
Good communication, quick response, no waiting, very helpful. Only issue is car parking space otherwise this practice has greatly improved.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear patient Thank you for leaving a review and good 4-star rating. I'm pleased you feel the practice is improved and the whole team will be delighted to receive this feedback. We're sorry car parking can be a slight issue when the practice is busy, but we exploring how we can improve that. Kind regards DS
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2023
I recently requested a follow on sick note. Filled in the request and popped it into the box as required and received a response within 24 hours.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear patient Thanks for taking the time to leave a review and outstanding 5-star rating for the GP Practice. I'm glad you were able to access a sicknote quickly within 24 hours. We try to serve our patients as quickly as possible. Kind regards DS
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Review titled Good practice
Rated 5 stars out of 5
by Gary - Posted on 10 October 2023
Appointment made quickly with a clinician which when very well, very happy with the service.good practice well run happy to review
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear Gary Thank you for taking the time to leave a review. It's great to hear that you rate the practice as "good" and "well run". The team are grateful for your review. Kind regards DS
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Review titled no appointment registered
Rated 2 stars out of 5
by Pauline Morgan - Posted on 16 October 2023
Telephone appointments not registered with reception. I got a text re a appointment. Arrived at surgery queued to register with reception ( the booking screen was out of order) called to reception my details were given to receptionist who informed me that I had no appointment. Upon showing her my phone, which stated I had an app on that day she said sorry you have no app booked. I was devastated and upset, I needed some advice over a long ongoing bowel trouble which had been going on since June. So I went home thankfully I arrived by car, so the journey home was easy, good forbid if I had to rely on public services. Who ever is in charge of forwarding phone appointments should be more careful and professional. This needs looking into, for further mobile appointments. I am now unsure weather to trust any messages on my phone. Please sort this out, and save unnecessary worry and trauma.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear Pauline Thank you for taking the time to leave a review and let us know about your recent experience. I'm sorry we havent met your expectations, and I'm sure we can do better next time. I'm sorry to hear about the mix up with your appointment and I hope the team were able to see you without much delay. Kind regards DS
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Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2023
Went to the GP and was sent for a full blood test Luckily, I have the NHS app and saw the results on there myself because no one has called me although it says patient informed on the app which I certainly haven’t been I was recalled for blood tests which I found out on the app and had to make a phone call about it Again, I got the results, which said recall again I was sent an appointment on patches I turned upon the day to be told it was a telephone appointment. When I said it doesn’t say that on the app she said I’ll see what I can do sit down I offered to go and sit in the car for the telephone appointment because I did not want to miss it The nurse I saw went through one of my issues, but then told me about another that I should’ve been made aware of and the GP should’ve spoken to me I was sent away to do a urine test and then book an appointment with the GP The results came back on the app yet again no phone call so I called to make the appointment and was told by the receptionist she needed to look into it and would call me back back that day Three days later, no call I called again, and spoke to a different receptionist who told me all my results were clear to which I said no, they aren’t She put me on hold and then came back and reeled off all the things that were wrong with me, which I had no clue about, and then she said do you want to speak to somebody about it!!!!! I said I need to speak to the GP and she gave me a telephone appointment over a week later that turned out to be with a nurse who did not call I now have a diagnosis that I can read up on online, one of which is quite serious and I cannot get to speak to anyone at the GP surgery at all. I can tell from the support group I should be getting alot more input from my GP No wonder people are sat at home with anxiety and mental health issues. This is my first need for the GP in years and it’s been shocking I’m in the process of looking for a new surgery one where communication happens and I’m not sat here wondering what’s happening for weeks on end (5) I’m lucky I can use the app I dread to think how you would go on if you did not have that capability Still no call and no word from the GP or the doctor surgery whatsoever
Visited October 2023
Review titled The Grange Medical Practice
Replied on 20 December 2023
Dear patient Thank you for taking the time to leave a review and let us know about your recent experience of the service. I am sorry to hear your were disappointed, and it sounds like we can certainly do better to assist you. If you could please contact the surgery to provide further information about this matter, I will be happy to investigate. Unfortunately, I cannot identify you from this review, and would need additional information in order to fully understand what went wrong and direct the team to provide better support. Kind regards DS