The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled New patient
Rated 5 stars out of 5
by Rebecca Harrison - Posted on 27 October 2023
Recently moved to the Grange from another general practice in the area and can’t believe the difference in the level of service. Registered online and all went through straightforward. I wanted an appt to review my medication so registered with the Patchs service, and a clinician called me back as arranged within two days, we discussed my concerns with my current medication regime and I have been referred to see a specialist. The Dr who called me back was knowledgeable, empathetic and made me feel better and more hopeful about living with my health condition after a 5 minute conversation, than I have in the past two years after endless appointments with my previous surgery. Excellent example of how to do patient care right. Thank you
Visited October 2023
Review titled The Grange Medical Practice
Replied on 30 October 2023
Dear Rebecca Welcome to our Practice and thank you for letting us know about your initial experiences and how they differ to other practices. We have undertaken some incredible transformation work at the Practice since 2019 and we are delighted our patients are benefitting from our hard work. We're keen to ensure we deliver a 5-star service every time. Your review has been shared with our whole team and has really motivated them. I hope you will continue to let us know how we're doing, and suggest areas for improvement. Kind regards DS
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Review titled A helpful & caring practice
Rated 5 stars out of 5
by Mr Ron Gibson - Posted on 21 October 2023
A blood sample was taken successfully at the first attempt when previously elsewhere there have been many failures to find a vein. I then needed a telephone appointment with my doctor & I noticed that yet again the receptionist showed a very helpful attitude…. Totally different to how things were a couple of years ago. My doctor had been too busy to get to ring me on the planned Friday afternoon but remarkably he rang me on Sunday morning & he was extremely helpful. All things considered I think this is a very helpful & caring practice.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear Ron Thank you for taking the time to leave a review and outstanding 5-star rating. It's great to see you acknowledge the significant change and improvement in the practice over the last 12 months. We are constantly evolving and striving to deliver better access and services for our patients. Kind regards DS
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Review titled A Practice that seemingly does not care or respect patients
Rated 1 star out of 5
by Neil Ashton - Posted on 05 October 2023
I have waited for three telephone appointments over the past month, cancelling other appointments and meetings in order to be in a quiet, private place conducive to sensitive discussion. All three appointments were listed on the NHS app but not on a direct text. Indeed, if I had not checked the app I would not have known. One appointment was two hours late but did eventually ring, one I had to ring the Practice after waiting over three and a half hours and only then did a practitioner deign to ring me back. The last one which stated a time of 9 am did not happen at all. I waited, becoming increasingly anxious and agitated all day. I had clarified that the appointment was a telephone appointment with a pharmacist, manager and receptionist on three occasions prior to the day and was assured that it was a telephone appointment and not face-to-face. On checking the NHS app I am appalled to read that I did not attend! I am disgusted at the lack of care and respect for patient’s time. The reason for the appointments are never disclosed (plus, for instance, what the term ‘Blocked’ means next to an appointment) which is an additional stress and cause of anxiety; my blood pressure is high and is certainly not helped by the continuing problems with communication. Staff answer the telephone quite quickly, are friendly and try to help but the system does not work. For patients who do not use technology or think to look on the NHS app the system that is being used is useless.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear Neil Thank you for taking the time to leave a review and let us know about your recent experience. I'm sorry that we haven't met your expectations this time and I'm sure we can do better. There is a requirement for practices to list their workload on appointment lists and this is being centrally monitored and reported by NHS England. Unfortunately, our listing of "appointments" in the system can cause some confusion for patients and the team will review how we do this going forward. Kind regards DS
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Review titled Terrible patient care
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2023
Absolutely shocking patient treatment. Supposed to have a phone call doctors appointment I’ve been waiting for 2 weeks for at 3:40pm. Didn’t get a call until 5:05pm, when I answered it she cut it off straight away. I called back at 5:07pm and was told she would ring me straight back. I heard nothing and rang back at 5:45pm to be told I will not be getting an appointment because she had tried to ring me “3 times” and suddenly now my phone number doesn’t work? Even though it worked the first time she rang. More like they was running over an hour and 20 minutes late with appointments and wanted it to look like I’d missed my appointment so they could go home for the night!!! Wouldn’t usually complain about something like this as I’ve been going to this surgery since I was born but unfortunately this isn’t the first time something like this has happened with them over the past couple of years. The patient care has rapidly gone down hill. It’s becoming more negatives than positives these days!
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear patient I'm disappointed to receive this review and learn about your recent experience. I'm sorry there were issues in our clinicians contacting you by phone. I would encourage you to call and speak to a member of the team about when this happened, so we can investigate the matter as a complaint. Kind regards DS
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Review titled Easy access for wheelchair
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
I find this practice very accommodating for wheelchair users. The online check in also removes any difficulties with signing in. Stay are all friendly and transparent with the care they give.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear patient Thank you for the review and 5-star rating. I'm pleased that you found our service to be wheelchair friendly and we understand the importance of this. If you have any comments about how we can be more access-friendly, please let us know. We really value our patient's perspective. You may also wish to join our patient group so you can continue to share your insight and experience. Kind regards DS
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Review titled Good Nurse Care
Rated 5 stars out of 5
by Michael Oldridge - Posted on 10 October 2023
I am needing dressings changing frequently. The nurse service is very good and extremely helpful, particularly as I am preparing for a holiday.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear Michael Thank you for taking the time to leave this amazing 5-star review. The nurses will be delighted to recieve your feedback and I'm delighted to hear that you found them to be helpful. Kind regards DS
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Review titled Very Engaging Dr
Rated 5 stars out of 5
by Saurav - Posted on 12 October 2023
I have seen my Dr on the 5th Oct He was very pleasant as always and very engaging in decision making after my MRI & my Blood Test Results came back. I am at this surgery only because of the Friendly and Engaging approach adopted by my Dr. Thank you
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear Saurav Thank you for taking the time to leave a review and amazing 5-star rating. I'm delighted that you describe the doctor as friendly and engaging. Kind regards DS
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Review titled My practice
Rated 5 stars out of 5
by Michael Lewis - Posted on 10 October 2023
The receptionist are very helpful and polite at reception area and over the phone. The Dr's are also helpful in the advice they give you along with the medication you're been given. They also keep you up to date for your appointments, all in all a very safe and helpful system. Would much prefer a face to face than a phone call, gives of a more secure and comforting feeling when you're talking with your GP.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear Michael Thank you for taking the time to leave this outstanding 5-star review. I'm delighted to know you describe the receptionists as helfpul and polite, and the doctors as helfpul. Please be assured we do have a mix of face to face, telephone and video call appointments available - and we will always try to meet the preferences of our patients. Kind regards DS
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Review titled Professional from the start
Rated 5 stars out of 5
by Sharon Horsfield - Posted on 13 October 2023
Had an issue phone answered immediately receptionist immediately understood and sorted my issue just as a Doctor should be well done the Grange hope your clinitions are as good
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear Sharon Thank you for this outstanding 5-star rating and positive review. I'm pleased the receptionist and doctor were understanding and helpful. Kind regards DS
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Review titled Not the Same Great Practice as it used to be.
Rated 3 stars out of 5
by Anonymous - Posted on 27 October 2023
I Phone up the Grange Practice today, to chase up why my medications hadn't been sent the pharmacy next door, as I have them delivered to me weekly. And the receptionist told me off, telling me it was my job to do that, Shaw's should contacting the Grange their self. I know the problem lies with the Grange, as up until over 1 and a half year ago, if not longer, I never had to call up to find out why I haven't received my medications this week. It now seems like its every other week there's an issue with my medications not being done. I have to check every week on my online account as to whether it's be done yet. We are told at the start of the call to the Grange to respect the staff and not be abusive to them, but surely that cuts both ways.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 20 December 2023
Dear patient Thanks for letting us know about your recent experience, and I'm sorry that you have had difficulties accessing your medication and/or prescription. I will be more than happy to investigate this and let you know my findings, but in order to do this, I require more information about you and the rough time of this incident. Please call the surgery and discuss this with a member of the team so we can understand what went wrong and avoid this in future. Kind regards DS