The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled patchs response
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
I have used patchs every time I have need to speak to someone or book an appointment. I have always had a quick response and my concerns have always been met and wherever possible at least a telephone appointment has been given to me. I have never struggled to get an appointment for myself or my family and both admin and clinical team provide an excellent service. Thank you for all your hard work and looking after us. I have been a patient here for over 13 years and would never go anywhere else.
Visited December 2023
Review titled The Grange Medical Practice
Replied on 04 January 2024
Dear patient Thank you for taking the time to leave this outstanding review. I'm delighted you are receiving quick responses to your Patchs requests, and this online consultation tool can help improve access for our patients. It is our pleasure to serve our patients and community, and your kind words will inspire our whole team. Kind regards DS
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Review titled Bad practice
Rated 1 star out of 5
by Christopher Horner - Posted on 02 January 2024
Not very good advice from receptionist. I have already spoken to a manager who was going to listen to my phone calls. I still have not had a response?
Visited December 2023
Review titled The Grange Medical Practice
Replied on 03 January 2024
Dear Christopher I'm sorry to have received this review, especially after we had discussed the matter at length and explored your ideas about how things could have been improved. I did indeed retrieve the calls you informed me about and I provided feedback to the individuals involved. I sincerely hope you will have a better experience in future. Kind regards DS
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Review titled Good visit
Rated 4 stars out of 5
by Anonymous - Posted on 02 January 2024
When i booked that appointment i asked the receptionist about a phone call assessment with a doctor as all i needed was antibiotics for a uti i was told i would have to see a doctor in case they needed a urine sample,when i saw the doctor she said we could have done this over the phone . However on the day i was very impressed booked in took minutes had a wait of about 10mins saw the doctor she all ready had my symptoms from when i booked the appointment gave me some antibiotics then on my way . Really good experience and i would recommend this surgery on this visit
Visited December 2023
Review titled The Grange Medical Practice
Replied on 03 January 2024
Dear patient Thank you for taking the time to let us know about your recent visit to the Practice. I'm delighted to hear about your short waiting time and that you would recommend the surgery to friends and family. Kind regards DS
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Review titled Quick response
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
The patchs system is very effective. I had an immediate response ( in the middle of the busy holiday period). My query was dealt with very quickly and the response was communicated through my chosen method. This is an excellent tool for patients to use with a common sense approach. It reduces the need for endless back and forth phone calls with the surgery and frees up doctors appointments for those that need them . I have seen a huge improvement in the services provided by this practice.
Visited December 2023
Review titled The Grange Medical Practice
Replied on 04 January 2024
Dear patient Thank you for taking the time to let us know your thoughts about the new Patchs online consultation tool. I'm pleased you have been able to use this with good results, and appreciate the additional access this method offers our patients. You are absolutely right, more patients being able to use Patchs will improve access for those who cannot, and who really need us. Kind regards DS
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Review titled A really great practice.
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
The Grange Medical Practice have improved immensely. No long waiting lines when phoning the surgery, able to get appointments reasonably quickly. From the receptionists and call operators to the nurses and doctors - they're all extremely helpful. I'm pleased the practice has improved so much making it approachable and not off putting should a medical problem arise. Well done to all the team and staff involved in achieving this - Thank You!
Visited December 2023
Review titled The Grange Medical Practice
Replied on 03 January 2024
Dear patient Thank you for leaving this outstanding review and recognising our efforts in improving the service over the past few years. We strive for excellence and it's nice to hear patients are benefiting from our hard work. Kind regards DS
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Review titled Very poor
Rated 1 star out of 5
by Doreen - Posted on 01 January 2024
Got asked to go for blood test and was told over phone needed stool test aswell ,went on a Thursday had bloods picked up Sample bottle, handed back in Friday ,phoned back wk later for results reception had no idea about it said there was no form for it All the while my symptoms have been going on for 14 months ,its ridiculose how they can loose samples ,definitely move GP if there was a decent 1 in area .
Visited December 2023
Review titled The Grange Medical Practice
Replied on 02 January 2024
Dear Doreen I'm sorry to hear about your recent experience at the Practice. I'm sorry to hear that you were told your sample was lost. This is wholly unacceptable, and I would like to investigate the matter further. It could be that the hospital lab had rejected the sample, rather than it being lost. Please will you contact the surgery directly so we can take some more information and investigate this as a complaint. Kind regards DS
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Review titled Unhelpful staff
Rated 2 stars out of 5
by Anonymous - Posted on 02 January 2024
Everytime I call its very difficult to get a appointment. At times the staff are not willing to listen and they are not helpful.
Visited December 2023
Review titled The Grange Medical Practice
Replied on 03 January 2024
Dear patient I'm sorry to hear about your recent experience and would be more than happy to help you get an appointment and/or suitable treatment or advice. I would encourage you to email or call the practice to provide more information about your contact, so I am able to investigate the matter and provide feedback and training to those invovled. Kind regards DS
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Review titled Respectful
Rated 4 stars out of 5
by Anonymous - Posted on 02 January 2024
I had a phone appointment, the person I spoke to was very friendly and very kind, they listen to what my needs where and provided me with advice that actually helps
Visited December 2023
Review titled The Grange Medical Practice
Replied on 03 January 2024
Dear patient Thank you for taking the time to leave this positive review about our recent visit to the Practice. I'm pleased you were treated with kindness and given useful advice. Kind regards DS
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Review titled Bad attitude from Appointment Line Staff
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
Certain appointments staff who have been at the practice for many years never change to good practices. My recent encounter with appointments staff was incredibly concerning. My concern was immediately dismissed and an appointment not given. I was told to call111. No level of respect or empathy was shown to my family. The appointments staff was untrained in medicine yet gave me instructions based on “medicak insight” which was relayed to me very sarcastically. This is very in appropriate and it turned out there medical advice was worryingly incorrect The appointments staff should be caring and respectful. Patients deserve to be given advise from the adequately trained medical staff not insensitive appoinments staff. This would improve the services here. Hope this is implemented soon.
Visited December 2023
Review titled The Grange Medical Practice
Replied on 20 December 2023
Dear patient I'm sorry to hear about your recent experience of dealing with the Practice team. This is certainly not how we want our patients to feel when they seek our advice. I would welcome the opportunity to review your telephone call so that I can feedback to the call handler(s) involved in this incident. In order for me to do this, please contact the Practice to provide further information so we can investigate the matter and discuss with the staff member. Kind regards DS
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Review titled Bored doctor
Rated 3 stars out of 5
by Anonymous - Posted on 02 January 2024
The doctor was not realy listening to me and I felt that he could not be bothered that I am in sever pain and am at risk of falls. The pain and swelling in my knees is realy bad stopping me from walking safely. I have to keep moving ad I had a new heart valve fitted in August and am trying to build up my stamina. I was basically told to grin and bear it and he would send me for a xray. I have a job and I need to work to survive but it realy hard with such painful knees. I was told I could not have anti inflamitarys as I took warfarin but was not given any other options
Visited December 2023
Review titled The Grange Medical Practice
Replied on 03 January 2024
Dear patient I am sorry to hear about your ailments and how our doctor came across at your recent appointment. Please do call us to provide more information about your appointment and who you consulted, so I am able to investigate and help you get further assistance from our team. Kind regards DS