The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
Friendly staff, appointments on time. Results received quickly and able to access these online. Much improved waiting times for telephone calls too.
Visited January 2024
Review titled The Grange Medical Practice
Replied on 15 January 2024
Dear patient Thank you for taking the time to leave this review and outstanding 5-star rating. Our team have been working hard to improve the service over the past few years, and I'm glad you are feeling the benefit now. Kind regards DS
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Review titled Exemplary
Rated 5 stars out of 5
by L. Phillips - Posted on 10 January 2024
Swiftly seen at practice. Excellent care; full explanation, advice and follow-up next week. I must write some more words - so many thanks to all.
Visited January 2024
Review titled The Grange Medical Practice
Replied on 11 January 2024
Dear L. Phillips Thank you for taking the time to leave this wonderful review and outstanding 5 star rating about our GP surgery. I'm delighted you received brilliant care and there is an appropriate plan in place for you now. Kind regards DS
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Review titled Quick efficient and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
Can’t praise the staff highly enough, from receptionist to nurse to gp. All my recent appointments have been on time, everyone friendly and helpful with lots of advice and information available whenever I’ve asked as my condition is new to me
Visited January 2024
Review titled The Grange Medical Practice
Replied on 25 January 2024
Dear patient Thank you for taking the time to leave a response and outstanding 5-star rating. Your positive and supportive comments will enhance our teams morale and encourage them to work even harder to serve our patients. Kind regards DS
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Review titled Urgent prescription situation
Rated 3 stars out of 5
by Anonymous - Posted on 25 January 2024
Could not get a Dr. or pharmacy person to advise if to confirm continuation or cease taking medication, due to adverse condition. Had to cal 111 who got a surgery to call me back. So advice was received eventually.
Visited January 2024
Review titled The Grange Medical Practice
Replied on 29 January 2024
Dear patient Thank you for taking the time to leave a review and let us know about your recent experience of the surgery. I'm sorry to hear you couldnt get an appointment to discuss your medication when you wanted, but I'm pleased you were able to liaise with NHS 111 whilst the surgery was closed and recieved the advice you required. Kind regards DS
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Review titled Excellent treatment
Rated 5 stars out of 5
by Tony Tansey - Posted on 31 January 2024
Thorough check up for a chest infection, which in the end I didn't have - viral. Very understanding practitioner as I was feeling quite poorly. Very professional and friendly. Couldn't have had any better care.
Visited January 2024
Review titled The Grange Medical Practice
Replied on 14 February 2024
Dear Tony Thank you for telling us about your recent visit, and for the outstanding 5-star rating. I'm pleased to learn that you found the clinician to be professional, understanding and friendly. It's reassuring to hear that you couldnt have been better cared for and I'm sure the whole team will be inspired by your comments. Kind regards DS
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Review titled Needs a bit of improvement!
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
Really struggled to understand why patients were continued to be left to wait when their wasn't a queue!!
Visited December 2023
Review titled The Grange Medical Practice
Replied on 03 January 2024
Dear patient I'm sorry to receive your review and hear about your recent experience. I would like to know more about this incident, whether is was on the telephone or in reception, so please do contact the practice and provide some more information about this. I will then be able to investigate the matter and discuss with the team possible improvements. Kind regards DS
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Review titled Telephone appointmeny
Rated 4 stars out of 5
by Kathy - Posted on 08 December 2023
I was given a telephone appointment to discuss further treatment Appointments were made after conversation all done with care taking into account my situation and with thoughtfulness and professionalism
Visited December 2023
Review titled The Grange Medical Practice
Replied on 20 December 2023
Dear Kathy Thank you for taking the time to leave feedback about your recent experience of the Practice. I'm glad to hear you were treat with care and attention. Kind regards DS
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Review titled Excellent
Rated 4 stars out of 5
by Manjit Kaur - Posted on 03 January 2024
I had to contact the surgery with a problem with my nose and within 2 hours l had a prescription for antibiotics pavan sent me a prescription straightaway l have dealt with her before she is very professional and a lovely lady easy to talk to and very helpful
Visited December 2023
Review titled The Grange Medical Practice
Replied on 06 January 2024
Dear Manjit Thank you for taking the time to leave such a positive review about the service and our Advanced Clinical Practitioner, Pavanjit. The whole team will be delighted to receive this feedback and to learn how quickly we were able to assist you - a 2 hour turnaround time is wonderful. Kind regards DS
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Review titled PSA Blood Test
Rated 4 stars out of 5
by Anonymous - Posted on 02 January 2024
I recently attended birkby grange practice to enquire about a psa blood test. Upon arriving at the reception desk I was interrupted by a lady putting posters up and she directed the reception staff to refer me primarily to a telephone consultation prior to arranging the blood test given that ‘there were cost implications of having such a test’. This annoyed me greatly as at 52 I was entitled to such a blood test as advertised repeatedly by the nhs from the age of 50. In terms of the ‘cost implications’ by having such a blood test to test for prostrate cancer it may actually save the nhs money further down the line not to mention potentially save my life. This was an extremely ill-advised comment by one of your staff and should be a flag for further training. The telephone consultation was duly completed and I attended a blood test over the Christmas period as directed by the answers to the questions posed. Perhaps the lady in question should have posed similar questions rather than refer me directly to a telephone consultation for a reason of cost implications. Such a PSA blood test for a condition which is one of the uk’s biggest killers in men should be a pre requisite for men of my age and as I confirmed with the consultant I was overdue such a test given my age. Thankfully all was ok with the blood test but this experience has left a bitter taste with the birkby grange.
Visited December 2023
Review titled The Grange Medical Practice
Replied on 03 January 2024
Dear patient I'm sorry to hear about this incident and it is not the type of exprience I would expect for our patients. I will certainly feed this back to our team and I hope that will prevent this type of seeming uncessary intervention in the waiting room. I'm pleased the blood test was normal and that you can be assured by that. Kind regards DS Kind regards DS
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Review titled Excellent nursing team
Rated 5 stars out of 5
by Graham munro - Posted on 18 January 2024
I would like to say a huge thanks to the 4 members of the nursing team which helped me for a few months. The dedication and persistence of these nurses was amazing and I thank them greatly.
Visited December 2023
Review titled The Grange Medical Practice
Replied on 22 January 2024
Dear Graham Thank you for taking the time to leave a review and let us know about your recent experience of the Practice, specifically the nursing team. They will be delighted to know their hard work is appreciated with this outstanding 5-star review. Kind regards DS