The Drayton Surgery
280 Havant Road, Drayton, Portsmouth, Hampshire, PO6 1PAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Breathless
Rated 5 stars out of 5
by Bridget H - Posted on 13 June 2023
After having this problem for quite a long time ,I was urged by a friend to get it checked out .I did so with hesitation only to find a very prompt reply and appointments all set up within 2 weeks most at the surgery itself, which is helpful in its self .Receptionists were very friendly and helpful plus the nursing team themselves were great.. !!
Visited June 2023
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The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
I was unable to get urgent advice after using e consult. I was given a tel appointment for 09.10 after the weekend. Call came before 8, I missed it and had to go back to the beginning again.
Visited June 2023
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Review titled The Drayton Surgery
Replied on 24 June 2023
Thank you for your comment. I am sorry you are unhappy with the service. I can see from your records that the eConsult was submitted on put in on 12th May and was entered to the relevant slot with the GP at 08.50 - within the stated timeframe on the eConsult. We don't give out times for the eConsult calls and this is always stated in the notification text you get to let you know we have received your eConsult. In this case, the GP had looked at your eConsult and arranged an appointment on the Monday morning at 9.00am with one of the team which you had declined. He had then tried to call you on the morning of the 15th May but had been unable to make contact with you. We do request that eConsult is used for routine issues rather than those that could be classed as urgent, as there is a 48 hour turnaround for them. Whilst we try our best to respond sooner, sometimes this is not possible. Again, I am sorry you have been dissatisfied with the service on this occasion.
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 May 2023
I recently moved practice as a result of relocating. I cannot praise this practice enough. Each time I have communicated with the receptionists, they have always been friendly, compassionate and have always troubleshooted any issues, or referred on if required. The doctors have all been extremely empathetic, compassionate and caring. When completing an econsult, I have always received contact within the suggested time frame and the outcome is always very positive. The nurses have also been amazing. I feel very well looked after at the practice and I really cannot thank you all enough for the support and treatment I have received.
Visited May 2023
The Drayton Surgery has not yet replied.