The Drayton Surgery
280 Havant Road, Drayton, Portsmouth, Hampshire, PO6 1PAContact details and opening times
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Reviews
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Review titled My experience
Rated 2 stars out of 5
by Terence W - Posted on 21 June 2023
2 weeks after my blood test and handing in home blood pressure values you have sent me this feedback form but I have heard nothing from you concerning the results!
Visited June 2023
Provided by Working Feedback
Review titled The Drayton Surgery
Replied on 08 July 2023
Thank you for your comments. You were asked for blood pressure values and a blood test as part of your annual monitoring. You will only hear back with regards to these if there are any concerns or changes required. In this case, as you have not heard, everything is satisfactory.
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Review titled My experience
Rated 5 stars out of 5
by Richard H - Posted on 13 June 2023
I have been registered with Drayton Surgery for some years now and find the service they offer exemplary. All the staff are friendly, knowledgeable and helpful. Telephone triage has invariably resulted in a tele-consultation within hours, and where circumstances merited it I have been offered a same day face-to-face appointment. Very well done.
Visited June 2023
Provided by Working Feedback
The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2023
Anytime I ring the surgery I’m told to do an E consult. After then waiting a couple of days for a response I’m then either brushed aside or prescribed medicine when nobody has even seen me. The office staff are short fused and rude and when having a virginal swab I was given a male doctor. The whole experience is uncomfortable enough but to then have a male do it whilst also having another lady in the room to ‘chaperone’ makes it more uncomfortable. I am relatively young yet anytime something is wrong nothing is ever done and I’m never seen. I’ve had an ongoing problem for 6 months now, which is still there because I’m not being seen. For example, my swab came back clear, so evidently it’s not the problem they thought right? So you’d think they’d investigate further. But no. The problem didn’t disappear just because I was swabbed. It’s still there. I honestly cannot stand contacting the surgery because of how little care there is.
Visited June 2023
Provided by Working Feedback
Review titled The Drayton Surgery
Replied on 24 June 2023
Thank you for your comments. I am sorry you are unhappy with the service. I can see from your records that you were seen face to face by Dr Puvanagopan following a telephone consultation with Dr Teoh, who booked you in to the next available slot. Whilst he is a male GP, he is a professional and it was important for you to be seen. When providing any kind of intimate exam he is always extremely conscious that it may be uncomfortable and ensures that there is a chaperone of the same sex as the patient. You could have, at any point you felt uncomfortable, requested a female GP only. Whilst your swab did come back clear, you were provided medications to help clear up your problem. If these haven't worked for any reason, you should contact the surgery again for a follow up. We always see the patients face to face that need it and I'm sorry if you found the staff in any way rude - I will pass your comments onto the relevant department head. Again, I am sorry you are unhappy with the service we provide and hope that future encounters will be better for you.
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Review titled My experience
Rated 5 stars out of 5
by Linda B - Posted on 21 June 2023
I haven't tried to get an appointment in very many years and was surprised when my call was picked up at 8oclock and an appointment the same morning,and an appointment made with a physio a few days later.
Visited June 2023
Provided by Working Feedback
The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Alan B - Posted on 20 June 2023
The professionalism and friendliness of the nurse that took the blood was excellent. However, May I suggest that feedback of the blood test results to me, the patient is far more important than feedback of your performance. The lack of any feedback of the results is extremely poor, maybe even unacceptable, though I still hope to receive feeback of my results soon.
Visited June 2023
Provided by Working Feedback
Review titled The Drayton Surgery
Replied on 08 July 2023
Thank you for your comments. I can see from your records that Dr Drake sent you a message via text when he reviewed your results, explaining that everything is satisfactory and you should continue with your prescribed medication.
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Review titled My experience
Rated 5 stars out of 5
by Marie E - Posted on 13 June 2023
The support given, without making me feel like a nuisance! Your receptionist/care navigators are always so friendly and nothing is too much for them.
Visited June 2023
Provided by Working Feedback
The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Eleonor S - Posted on 20 June 2023
The efficiency and excellent services of the staff. The atmosphere ,kindness and sympathetic attitude of all the staff.
Visited June 2023
Provided by Working Feedback
The Drayton Surgery has not yet replied.
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Review titled REVIEW
Rated 4 stars out of 5
by Anonymous - Posted on 20 June 2023
Phoned and after a short time spoke to helpful receptionist who took details of my concern and asked if I considered it was an emergency. I said probably not. She asked me to wait whist she consulted someone else; came back shortly afterwards and advised me to phone the following morning between 8am and 11am. This I did (8am) and after waiting a few minutes was told I was booked in to see a nurse later that morning. I was seen on time and reassured nothing untoward to worry about. Very impressed
Visited June 2023
Provided by Working Feedback
The Drayton Surgery has not yet replied.
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Review titled Gp appointment.
Rated 3 stars out of 5
by Jane D - Posted on 21 June 2023
I was examined by the doctor and blood tests ordered but no information or advice was given re the reason why I had come. I felt that that was not taken seriously and I had wasted the doctors time.
Visited June 2023
Provided by Working Feedback
Review titled The Drayton Surgery
Replied on 08 July 2023
Thank you for your comments. I am sorry you are unhappy with the service. The first stage in many investigations is to get blood results which may give more information - especially if the ailment is unexplained. I can see that Dr Aref did this for you and then followed you up via telephone when the results were in at the end of the month. In this instance more investigations were required to rule out further possible problems. I am sorry you are unhappy with this.
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Review titled My experience
Rated 5 stars out of 5
by Elizabeth F - Posted on 13 June 2023
Very caring nurse. Made the whole thing more bearable. Thank you. It was also very nice to see a familiar face from my last surgery.
Visited June 2023
Provided by Working Feedback
The Drayton Surgery has not yet replied.