Tadley Medical P'ship - Ratings and reviews
Reviews
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Review titled Professional & caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2023
I have recently been suffering with anxiety and I cannot fault the professional and caring response from this practice Their response to my request for help was quick and after a telephone consultation with a gp a suitable medication was promptly prescribed
Visited November 2023
Review titled Tadley Medical P'ship
Replied on 29 November 2023
Thank you for taking the time to leave such a nice review especially during a time of difficulty for you. Your kind words have been shared with the whole team. Tadley Medical Partnership
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Review titled Kindness
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2023
Although it’s been extremely hard to get to see my GP, especially with the new email booking service which can not work for everyone. If you don’t have access to your phone you computer at 9am or technology as passed you by. But after Two weeks (after a visit to the surgery after work) I finally got to see my Doctor, he knows my history and health needs like nobody else, he really is the nicest Doctor you could meet, and my trust in him is unwavering.
Visited November 2023
Review titled Tadley Medical P'ship
Replied on 22 November 2023
Thank you for taking the time to leave your kind comments. They have been shared with the whole team. We have opened up the online service to start at 8.00 am and for those of are patients who don't have access to the internet we have always been available to help over the phone. We are glad you had a good outcome. Tadley Medical Partnership
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Review titled Very Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 09 November 2023
After having an initial evening appointment for the dermatology clinic, I was contacted by text for a follow up by the doctor. Great care, kind, polite and informative doctor and all very efficient. I would imagine it’s the initial contact with the surgery which is sometimes difficult, but for me it worked extremely well.
Visited November 2023
Review titled Tadley Medical P'ship
Replied on 15 November 2023
Thank you for taking the time to leave a review. You are correct, it is sometimes difficult to get through on the telephone as the lines are very busy but we are very pleased that you had a positive experience and received an efficient service from us. Tadley Medical Partnership
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Review titled Difficult to even understand how to book an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2023
As someone with anxiety taking the step to finally book an appointment about something that has been worrying me for a long time can be difficult, i plucked up the courage to go into the surgery to book an appointment to be told I have to do it online. I go onto the website and for the life of me figure out how to book an appointment for the specific issue I have, I am a young person and never usually have issues with technology, I would hate to think of my grandparents attempting to book an appointment! I sent an email to the surgery and got a call back the next morning, I was busy so we arranged for me to call them back the next day. I was extremely stressed and anxious for the next 24hours as I hate phone calls at the best of times not to mention when it is regarding a health concern. When I called them the next day I was told that they had no record of anyone contacting me the day before, and I shouldn’t have called them, I have now been directed back to the website. I understand the nhs is struggling but it should not be this difficult to see my gp, I think it is frankly disgusting that people cannot walk into their local doctors surgery and book an appointment, I am extremely disappointed with the lack of organisation.
Visited October 2023
Review titled Tadley Medical P'ship
Replied on 02 November 2023
We are sorry that you have experienced difficulties in making an appointment with us. Due to the high demand for appointments and the shortage of doctors we have, for the past 2 years required that all requests for a GP appointment are assessed by a clinician. This meant that we did not offer open booking for GP appointments We have recently changed the system and all routine medical requests must be made via an online form. These will be looked at by a clinician and assessed for priority and the most appropriate course of action. This might be an option to book a telephone or face to face appointment at a time convenient to patient, an immediate telephone call from a clinician or the patient will be signposted to the best source of help. We will get back to patients within 5 working days. Our Reception team are available to help those patients who have no internet access or who would struggle for other reason. Patients with urgent medical needs should contact us directly and a clinician will get back to them on the same day. Regretfully we cannot always meet the demand for routine appointments but we feel this system ensures every request receives the attention it requires. We take all complaints seriously and take on board the issue of us not having a record of you contacting us. We would like to look into this further and it would be helpful if you contacted us directly. Tadley Medical Partnership
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Review titled New system and calls
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2023
Life's being put at risk before I Get to see doctor as online has reached it's max for today at 11.30 .Rang at 8.30 am to be told you need to do online now doctor will be in touch in next 5 days. This practice has really gone down hill and receptionist just saying call 111 is so wrong
Visited October 2023
Review titled Tadley Medical P'ship
Replied on 02 November 2023
Thank you for your comments. We hope you will be reassured to hear that we have now increased the capacity of the routine medical requests that can be made on a daily basis. The online system is for routine requests only. Patients with urgent medical requests can still contact us by telephone or by coming in to the surgery and they will be dealt with on the day. We hope this helps. Tadley Medical Partnership
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Review titled Can't get appointment
Rated 2 stars out of 5
by Anonymous - Posted on 26 October 2023
Have tried to get a appointment online as advised it's so complicated and did not cover the issue I have so given up will go back down to reception to see if I can get any sense out off them directly
Visited October 2023
Review titled Tadley Medical P'ship
Replied on 02 November 2023
We are sorry that you had difficulties with our online system. Our receptionists are available to help patients who do not have access to the internet or who have difficulties negotiating the system. Tadley Medical Partnership
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Review titled Felt neglected- disappointed service
Rated 2 stars out of 5
by Anonymous - Posted on 11 August 2023
Third appointment with same issue , third doctor, no consistency, no diagnoses, felt the Dr was indifferent, it appears standard solution is just to offer pain killers and a blood test . Dr requested I book at reception for blood test . At reception I’m told the Dr doesn’t know anything, as appointments cannot be made by then (I felt receptionists frustration was take out on me ) . I was then given a telephone number to call for the hospital, but again was told ‘good luck trying to get one !’ - l left feeling my appointment was completely waste of time with no solution . In the 50 years I have attend this practice I have never felt so neglected.
Visited August 2023
Review titled Tadley Medical P'ship
Replied on 17 August 2023
Thank you for taking the time to leave a review and we are sorry that you feel our service was below par. We always take on board the comments that are made and in this instance would request you contact us directly to discuss. We are very disappointed that a member of our Reception team did not meet our usual high standards and we will be raising this as a training issue with the whole team. Tadley Medical Partnership
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Review titled Excellent care from sexual health nurse
Rated 4 stars out of 5
by Anonymous - Posted on 12 August 2023
The sexual health nurse I spoke to was excellent. Very sympathetic and understanding. She took the time to talk me through options and understood my specific circumstances.
Visited August 2023
Review titled Tadley Medical P'ship
Replied on 16 August 2023
Thank you for taking the time to leave feedback on our service. Your kind words have been shared with the whole team. Tadley Medical Partnership
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Review titled Quick turnaround
Rated 5 stars out of 5
by Lynda Eastment - Posted on 23 July 2023
I used the online request system and received responses to both queries within 24 hours, far above that which was estimated on the portal
Visited July 2023
Review titled Tadley Medical P'ship
Replied on 02 August 2023
Thank you for you positive feedback. We are really pleased that our new extended online service is working well. Your comments have been shared with the whole team. Tadley Medical Partnership
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Review titled Great service.
Rated 5 stars out of 5
by Heather - Posted on 01 August 2023
Just thought I’d leave a positive review for Holmewood surgery. Recently had blood tests at Basingstoke hospital. Doctor rang within 2 days with results and what needs to be done. A few days later rang again to check all was well and with more information after researching questions I had asked on the 1st call. After so many negative comments about the surgery I just thought I would just say I felt well looked after and the Doctor involved was very helpful and professional. Thank you.
Visited July 2023
Review titled Tadley Medical P'ship
Replied on 02 August 2023
Thank you for taking the time to leave a review. We are very pleased that you got the answers and information you needed in good time. Your kind comments will be shared with the whole team.