St James Medical Practice Limited
The Firs Medical Centre, 26 Stephenson Road, London, E17 7JTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent doctor
Rated 5 stars out of 5
by David B - Posted on 18 December 2024
Visited St James Medical Practice at The Firs for the first time since is temporary move to this location. Although I had to wait for an hour, I appreciated being given a same day appointment via 111. The doctor I saw was very helpful, a great listener and showed wonderful empathy. The receptionist was also extremely helpful, suggesting I call 111 in the first place to try and get an appointment. She was so happy to me return in the afterNoon having successfully gained an appointment in person for that afternoon. I didn’t get the opportunity to thank her personally in the way out as she dealing with another client, but thank you, if you do get to read this.
Visited December 2024
Review titled St James Medical Practice Limited
Replied on 27 December 2024
Dear David, Thank you for your kind and detailed feedback. We’re glad to hear that despite the wait, you appreciated the same-day appointment arranged via 111. It’s wonderful to know that both the doctor’s empathy and listening skills, as well as the receptionist’s helpfulness, made a positive impact on your experience. We’ll be sure to share your gratitude with our receptionist – your thoughtful words mean a lot to our team. Thank you again for taking the time to share your experience and we’re here to support you whenever you need us. The St James Management Team
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Review titled Great service
Rated 4 stars out of 5
by Joanna Adusei - Posted on 11 April 2025
I had an experience where I met the female GP receptionist, and the male nurse or doctor called my name in the waiting room; I couldn't hear. I spoke to the receptionist, and they realised that I was a Deaf patient and used BSL (British Sign Language) on Thursday, 19th December 2024; it was a bit negative service. Today, my appointment was with a Black woman doctor. She was very nice and needs my communication access to video relay service for a sign language interpreter. It was a great service at the Firs Medical Centre. When I take a blood test next month.
Visited December 2024
Review titled St James Medical Practice Limited
Replied on 24 April 2025
Dear Joanna, Thank you for your feedback and for giving us the opportunity to improve. We're sorry to hear that your previous visit didn’t meet your communication needs - every patient deserves to feel understood and supported. We're very glad to hear that your most recent appointment went much better and that the doctor provided a positive and inclusive experience. We'll continue working to ensure consistent accessibility, including during your upcoming blood test. Your insight is invaluable as we strive to provide respectful and responsive care for all. The St James Management Team
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Review titled Great patient care from Nurse
Rated 4 stars out of 5
by Anonymous - Posted on 05 December 2024
Nurse showed great care and compassion Was kind, conversational and supportive. Appointment was allocated quickly and I was seem promptly.
Visited December 2024
Review titled St James Medical Practice Limited
Replied on 27 December 2024
Dear Patient, Thank you for your kind feedback. We’re so glad our nurse’s care and compassion made your visit a positive one and that you were seen promptly. Your satisfaction is our priority and we appreciate you sharing your experience. The St James Management Team
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Review titled Asthma review
Rated 4 stars out of 5
by AJS - Posted on 13 November 2024
Seen on time, temporary premises are better than the old, nurse was attentive and a pleasant experience.
Visited November 2024
Review titled St James Medical Practice Limited
Replied on 15 November 2024
Dear AJS, Thank you for your feedback. We’re delighted to hear that you were seen on time and had a positive experience with our attentive nurse. We’re also glad you find the temporary premises an improvement. We hope the new build will provide first-class services and an even better experience for everyone. Your comfort and care are our priorities and we appreciate your support as we continue to enhance our services. Please don’t hesitate to reach out if there’s anything else we can assist you with. Regards, The St James Management Team
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 22 November 2024
The nurse was very lovely and nice but the room had no heating in there was stone cold she had her coat on and I was booked in for an invasive appointment it was not a nice experience and not a nice place to work in with it being so cold I would of had a better experience if there was adequate heating
Visited November 2024
Review titled St James Medical Practice Limited
Replied on 29 November 2024
Dear Patient, Thank you for your feedback. We're glad to hear that you had a positive experience with the nurse and found her lovely and nice. However, we sincerely apologise for the discomfort caused by the cold room during your appointment. We understand how important a comfortable environment is, especially when undergoing an invasive procedure and we’re sorry that this impacted your experience. We will certainly look into the heating issue to ensure that future appointments are more comfortable. Your feedback is valuable and we appreciate you taking the time to share it with us. Regards, The St James Management Team
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Review titled Professional Service
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2024
My child went in for her vaccinations and it was seamlessly done. The process was quick and very well done.
Visited November 2024
Review titled St James Medical Practice Limited
Replied on 15 November 2024
Dear Patient, Thank you for your kind words. We’re so glad to hear that your child’s vaccination experience was smooth and efficient. Our team takes pride in ensuring a comfortable and quick process for our patients and their families. If you ever have any questions or need assistance, we’re here to help. Wishing you and your child good health. Regards, The St James Management Team
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 07 October 2024
The practice is okay but can be much better in my opinion with regards of more doctors and better appointment services and quick turnaround The doctor was really good with our son and check it all properly
Visited October 2024
Review titled St James Medical Practice Limited
Replied on 25 October 2024
Dear Patient, Thank you for your feedback; we appreciate your honesty and are glad to hear that the doctor provided thorough and attentive care for your son. We understand that improvements in appointment availability and turnaround times would enhance your experience and we are actively working on ways to address these areas. Your input is invaluable as we continue striving to improve our services and we hope to exceed your expectations in the future. The St James Management Team
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Review titled mum blood results
Rated 5 stars out of 5
by Anonymous - Posted on 01 October 2024
I was very pleased how i was told about my mums blood results and what needs to be addressed. I was also happy with how quick my mum was offered a face to face appointment as she does not like phone consultations
Visited October 2024
Review titled St James Medical Practice Limited
Replied on 25 October 2024
Dear Patient, Thank you for sharing your experience with us. We're so glad to hear that you felt well-informed about your mum's blood results and next steps. It's wonderful to know that we could quickly arrange a face-to-face appointment, especially considering her preference. Ensuring both comfort and clarity for our patients and their families is very important to us. If there’s anything more we can do to support your mum’s care, please don’t hesitate to let us know. The St James Management Team
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 11 November 2024
I requested an appointment but was referral to be seen by hospital doctors. And that was very good and quick solution for my health conditions at the moment .
Visited October 2024
Review titled St James Medical Practice Limited
Replied on 15 November 2024
Dear Patient, Thank you for sharing your experience. We’re glad to hear that the referral process worked smoothly and provided a quick and effective solution for your health concerns. Your well-being is our top priority and we’re always here to help in any way we can. Please don’t hesitate to reach out if you need further assistance or have any questions in the future. Wishing you the best in your health journey. Regards, The St James Management Team
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Review titled Good practice but not good doctors
Rated 3 stars out of 5
by Anonymous - Posted on 24 October 2024
I had an appointment with the doctor at 15:45 today I had a problem with my eyes for the past few days my eyes were swollen and extremely itchy as I was explaining to doctor the situation but he did not even make eye contact with me I found him extremely rude as I explained to him the situation keeps accuring I told him if he can refer me as I need to know why this keeps accuring.
Visited October 2024
Review titled St James Medical Practice Limited
Replied on 25 October 2024
Dear Patient, Thank you for sharing your experience with us. I'm truly sorry to hear that you felt dismissed during your appointment and that you didn’t receive the attentive care you needed. Listening and providing thorough, respectful care is very important to us and we regret that this wasn’t reflected in your visit. We want to ensure that your eye concerns are properly addressed and that you feel supported throughout the process. If you’d like, please contact the surgery to speak to a senior member of staff so we can personally look into your case and ensure you receive the care you deserve. The St James Management Team