St James Medical Practice Limited
The Firs Medical Centre, 26 Stephenson Road, London, E17 7JTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful and kind staff
Rated 5 stars out of 5
by Clare Barton-Harvey - Posted on 22 October 2024
I had a fall and the staff were very kind in helping me to get quickly seen by a member of staff. Their manner was kind and helpful
Visited October 2024
Review titled St James Medical Practice Limited
Replied on 25 October 2024
Dear Clare, Thank you for your kind words. We're so sorry to hear about your fall, but glad that our team could assist you quickly and with compassion. Providing prompt and caring support is our priority, especially in urgent situations. Wishing you a smooth recovery and please don't hesitate to reach out if there's anything more we can do for you. The St James Management Team
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Review titled Care ,
Rated 2 stars out of 5
by Kris - Posted on 24 October 2024
Dear St James Medical Practice, Thank you for your message. While I appreciate the care provided, I would like to share some constructive feedback regarding my recent experience. I faced some challenges during my last consultation, particularly concerning the communication about my medication. I requested a small dose of sleeping tablets, as I occasionally have difficulty sleeping before important life events, such as interviews or appointments. However, I was informed that I would not be prescribed this medication without a clear explanation, and was instead offered travel tablets. These cause significant drowsiness and dizziness, which makes it difficult for me to attend such events, leaving me without a viable solution. Additionally, I have made repeated requests for a review of my ADHD treatment, but I have not yet received a response or a suitable treatment plan. This has caused me significant frustration as my symptoms are worsening, and I am struggling to manage them effectively. I believe addressing these communication issues would greatly improve the patient experience, ensuring that individuals feel heard and that their concerns are fully considered. I will be leaving a more detailed review on the NHS Choices website as requested, but I wanted to take this opportunity to provide you with some direct feedback. Thank you for your attention to these matters. Kind regards, Kris
Visited October 2024
Review titled St James Medical Practice Limited
Replied on 25 October 2024
Dear Kris, Thank you for taking the time to share your detailed feedback with us. We appreciate your openness and are glad that you feel comfortable bringing these issues to our attention. We’re sorry to hear about the challenges you faced in your recent consultation. Your experience highlights areas we need to improve in so we can provide a more responsive and considerate approach to care. Please can you contact the surgery to speak to a senior member of staff so we can help address these concerns directly. Thank you again for your constructive input; it truly helps us enhance the care we provide. The St James Management Team
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Review titled Always helpful
Rated 5 stars out of 5
by Anonymous - Posted on 22 October 2024
Today’s visit was an urgent request - I submitted my request for appointment online and someone called me two hours later and offered a slot for this afternoon. The practitioner that I was seen by was friendly and efficient, she offered her insight and prescribed the treatment I needed.
Visited October 2024
Review titled St James Medical Practice Limited
Replied on 25 October 2024
Dear Patient, Thank you for sharing your experience. We're glad we could accommodate your urgent request promptly and that our online system worked efficiently for you. It’s wonderful to hear that the practitioner provided friendly and effective care, offering clear insight and the treatment you needed. We’re here whenever you need us and we appreciate your trust in our team. The St James Management Team
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Review titled Efficient, despite problems with premises
Rated 4 stars out of 5
by Anonymous - Posted on 17 October 2024
St James have had to temporarily locate to another surgery while they await the opening of their new premises. While I am very disappointed by the delay to their move, they have so far continued to provide a good, business as usual service, sending me an invitation to book a flu jab, communicating clearly about my appointment and running (nearly) to schedule on the day of the jab.
Visited October 2024
Review titled St James Medical Practice Limited
Replied on 25 October 2024
Dear Patient, Thank you for your understanding and patience during our temporary relocation. We’re also looking forward to the move to our new premises and apologise for any inconvenience caused by the delay. Despite the change, we’re committed to providing the same reliable care and are glad to hear that the communication, scheduling and your flu jab appointment went smoothly. Your support means a lot to us and we’re excited to welcome you to our new location soon. The St James Management Team
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 16 October 2024
Kind receptionist who went out of her way to solve my problem in the most efficient way. 43 years with the practice and still pleased!
Visited October 2024
Review titled St James Medical Practice Limited
Replied on 25 October 2024
Dear Patient, Thank you so much for your kind words and loyalty over the years. We're thrilled to hear that our receptionist was able to assist you efficiently and with care. It’s truly rewarding to know that, after 43 years with us, you're still pleased with our service. We’re honoured to be a part of your healthcare journey and are here for anything you need. The St James Management Team
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Review titled Good practice
Rated 4 stars out of 5
by Josephine Tyrconnell-Fay - Posted on 10 October 2024
Was seen promptly for my flue injection, didn’t feel any pain when administered. Had blood pressure taken, professionally done. Also hopefully sorted out my referral to Muscular Skeletal clinic.
Visited October 2024
Review titled St James Medical Practice Limited
Replied on 25 October 2024
Dear Josephine, Thank you for sharing your experience with us. We’re pleased to hear that your flu injection and blood pressure check were handled promptly and comfortably. Providing seamless, professional care is always our goal. If there’s anything more we can help with, please don’t hesitate to reach out. Wishing you the best in health. The St James Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2024
I received help I need,thank for the doctor I met,really thankful for professional service,very clear explanation and understanding thank again
Visited September 2024
Review titled St James Medical Practice Limited
Replied on 27 December 2024
Dear Patient, Thank you for your kind feedback. We’re so pleased to hear that you received the help you needed and appreciated the doctor’s professional service and clear explanations. Your gratitude means a lot to us and we’re here to help whenever you need us. The St James Management Team
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Review titled Excellent Practice
Rated 5 stars out of 5
by Leanne - Posted on 23 September 2024
The nurse we say today was fantastic - great care and very fast and efficient. I would highly recommend the surgery
Visited September 2024
Review titled St James Medical Practice Limited
Replied on 25 September 2024
Dear Leanne, Thank you so much for your kind words. We're thrilled to hear that you had such a positive experience with our nurse and that the care you received was efficient. Your recommendation means a lot to us and we look forward to continuing to provide you with the best possible care in the future. Regards, The St James Management Team
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Review titled Great practice since this year started
Rated 4 stars out of 5
by Aqsa - Posted on 09 September 2024
It's really hard to get appointment before but now you can easily approach to surgery if it is really urgent. Just one thing you try to do make an appointment early in the morning
Visited September 2024
Review titled St James Medical Practice Limited
Replied on 18 September 2024
Dear Aqsa, Thank you for your feedback. We’re glad to hear that you’ve found it easier to access appointments, especially for urgent needs. We appreciate your suggestion about scheduling early in the morning and will take that into consideration as we continue to improve our services. If you have any other thoughts or need assistance, please feel free to reach out. Your input is invaluable to us. Regards, The St James Management Team
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Review titled Nice to see a different doctor to last time
Rated 2 stars out of 5
by Anonymous - Posted on 09 September 2024
Have not attended for a few years. Have been seeing the same doctor this time for a month now. But this last appointment was with a different doctor who gave me a second opinion. So I am happy as he gave me a different course of medicine.
Visited September 2024
Review titled St James Medical Practice Limited
Replied on 18 September 2024
Dear Patient, Thank you for sharing your experience. We’re glad to hear that your recent appointment with a different doctor provided you with a valuable second opinion and a new course of treatment. It’s great to know you’re feeling positive about your care. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to support you on your health journey. Regards, The St James Management Team