Regis Medical Centre
Darby Street, Warley, Rowley Regis, West Midlands, B65 0BAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Ineffective and inefficient
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2024
I can’t book via anima as it keeps trying to make set up a new account. The surgery won’t approve a new account as I already have one! Tried to call to resolve and book an appointment, even though I joined the queue before 8am all the slots for today had gone and can’t book for tomorrow. I was then advised to go to the surgery to sort out my issues with anima. Literally everywhere else in the world can sort out software issues via a call centre but yhp are unable. This speaks very poorly about how yhp is operating as both a modern organisation and as a healthcare provider. Given that appointments have gone before you get to speak to anyone one has to question whether they have too many patients or not enough gp’s. This smacks of greed somewhere as I assume that the practice has funds allocated by how many patients are on the books???? Perhaps yhp can explain the funding mechanism in the response? Addendum- I can’t have a review that includes words that are all in caps so not being able to us yhp’s acromyn or even gp in caps makes me appear ignorant. Clearly I’m not and I find this very offensive.
Visited January 2024
Review titled Regis Medical Centre
Replied on 08 January 2024
Thank you for taking the time to leave feedback about your recent negative experience in booking an appointment. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Unfortunately you have not given your details for us to be able to contact you to discuss your concerns further regarding your issues with anima. Amanda Shaw, Your Health Partnership Business & Compliance Manager.
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Review titled Oh dear, please improve
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2024
Well where do you start, appointment booking is none existent no matter how you try. I feel that the previous comments say exactly what everyone is thinking, feeling and experiencing as a patient, I could add more but there seems no point - please see the standard reply to everyone else. All I require is my immunisation records for my employer!! How annoyed can this patient get? I called first, informed I need to ask at the surgery. Went into the surgery, asked for the immunisation records, I was given my records? Can I just add it’s not the colleagues fault at reception, my record consists of my Covid vaccines!! I’m 50+ and extremely lucky I have both my parents and they tell me I had all of my childhood immunisations, I have been a patient at Regis for 30+ years so in all that time my records have never been summarised to show I’ve had any immunisations. Can I add I believe my parents. I now need to put my request in writing so that my records can be sent to the surgery, like most patient your paper records go into storage, but why have my records not been entered before been sent to storage and how can I now prove I’ve had these vaccine? As said previously I’m not a newly registered patient, when I registered there the paper records where still at the surgery. I keep hoping that the practice gets better for their patients but seems I like many patients will just end up registering with another surgery. Luckily my employer has been understanding and it won’t cost me my job, but how many patient can’t get there desired jobs because they can’t prove there immunisations?. I could keep adding to this moan, ramble, review but seems little point, I’ll await the standard reply that they are trying to improve!!
Visited January 2024
Review titled Regis Medical Centre
Replied on 24 January 2024
Thank you for taking the time to leave feedback about your recent negative experience, we appreciate patients letting us know when the care they have received has not met their expectations and gives us the opportunity to review our policies and processes and make changes where we feel these are necessary. In order for me to be able to respond more directly to your specific concern, I would be grateful if you could contact the surgery and ask for your details to be passed onto me so that I can make contact and discuss this with you. Kind regards Amanda Shaw, Governance Manager, Your Health Partnership.
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Review titled No communication
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2024
I went on Anima on 8th January at 8am to submit a request. I received a text advising I would need a face to face apt. Rang the surgery at 13:00 to be told I would be called that day or the next. By 18:00 I called and my request had been forgotten. A staff member told me they would submit another request for 9th Jan. I received a message advising an apt had been made for Thursday 11th. This is not good enough, why is there no verbal communication from the surgery, why when I submit a request for an apt, am I expected to wait 4days to see a GP when I am in agony. Appointment system doesnt work, half way through submitting a request on Anima, it kicks you off if you aren't quick enough to be told all appointments are now gone for the day. Not everyone can access online services and this is penalising them.
Visited January 2024
Review titled Regis Medical Centre
Replied on 15 January 2024
Thank you for taking the time to leave feedback about your recent negative experience in contacting the surgery. Unfortunately you have not left your details so we cannot discuss your specific concerns with you but please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Kind regards Amanda Shaw, Governance Manager, Your Health Partnership.
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Review titled Terrible practise
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2023
I rang 8am this morning number 20 in the queue, the phone line disconnected at number 13 in the queue, I rang back number 54 in the queue, nearly 1 hour later Some answered, I explained my adult son was unwell and maybe needed some antibiotics I was told no appointments left I asked to just be given a prescription told not without talking to a doctor and to take my son to the walk in center, no transport and hes unwell, this happens all the time with this surgery the NHS needs to investigate whats going on there
Visited December 2023
Review titled Regis Medical Centre
Replied on 28 December 2023
Thank you for taking the time to leave feedback about your recent negative experience in contacting the surgery. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. However, once appointments have been taken for the day, as with all GP surgeries, we will continue to advise patients to contact NHS111 for advice or attend A&E or Urgent Care Centre if they feel they need urgent help. Amanda Shaw, YHP Business & Compliance Manager.
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Review titled pointless call centre
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
On two occasions recently I have had to call, both have been pointless, why do they insist on keeping you in a que for 1 hour and 10 minutes to be told by the call handler to call back at 8.00am the following day, I have been trying to get through since 8.00am yesterday, neither of my calls were for appointments, why not save money and patients time by just playing a message from 10.00am daily advising that you will need to call back or use Anima from 8.00am the following day. Secondly the home page of the website currently displays the latest CQC inspection results as; Safe-Good, Effective-Requires Improvement, Caring-Good, Well Led-Good and Responsive-Requires Improvement. When you actually open the report, this is not the case, the report states; Safe-Requires improvement, Effective-Requires Improvement, Caring-Good, Well Led-Requires improvement and Responsive-Requires Improvement. This should be updated to reflect the actual report.
Visited November 2023
Review titled Regis Medical Centre
Replied on 24 January 2024
Thank you for taking the time to leave your feedback about your recent negative experience. We are aware of the challenges our patients experience and these challenges are long standing and are reflected nationally. The number of people who need our help has increased significantly over the last 3 years and the demand for GP appointments has been rising for some time as our population ages, more people survive for longer with medical conditions and the health inequality gap has risen especially in boroughs like Sandwell. In addition, waiting times for hospital out-patient appointments, investigations and treatment have risen and all of these factors have further driven the need for care from general practice which in turn makes waiting times on the telephone to speak to us longer and means the appointments we have been able to offer have been quickly filled. Your Health Partnership (YHP) handles far more requests and delivers far more appointments than we are commissioned to, more than other practices locally and also more than the Black Country average. Demand from our patients is far above expected based on national and local comparison. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled No Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 07 November 2023
Used online service exactly 8:01, notice said no appointments try again tomorrow. What are they expecting that if you don't get an appointment you will go private. Not everyone can afford that luxury.
Visited November 2023
Review titled Regis Medical Centre
Replied on 07 November 2023
Thank you for taking the time to leave feedback about your negative experience in contacting the surgery. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2023
This Gp is a joke.Never give an appointment. At 8:01am,appointment gone online. Was at the gp last week at 8am,there was so much queue, attended to only 6people and announced that slots finished for the day. Pls something needs to be urgently done because it's ridiculous
Visited November 2023
Review titled Regis Medical Centre
Replied on 20 November 2023
Thank you for taking the time to leave feedback about your recent negative experience in contacting the surgery. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Amanda Shaw, Business Manager
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Review titled Absolutely disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
Anima system is a waste of time telephone is the same no appointments available all the time 60th in queue and then phone drops its a miracle to get through and if you get through appointments have all gone try 111 or anima what is the point of been registered here if you can't get anywhere
Visited November 2023
Review titled Regis Medical Centre
Replied on 07 November 2023
Thank you for taking the time to leave feedback about your negative experience in contacting the surgery. Please accept our apologies and be assured that we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Amanda Shaw, Business Manager, Your Health Partnership
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Review titled Not the staffs fault
Rated 1 star out of 5
by Sandie - Posted on 03 November 2023
This Anima is awful I have sat with the phone trying to get some one to give me a appointment but go on at 8 in the morning 8.10 surgery still saying closed. 8 12 surgery has reached its Capacity. I got told that patients queue outside the surgery the staff have 12 minutes to book so many patients in. So it’s not rocket science to know why we are on the phone day after day and can’t still get a doctors appointment. Eeeerrr wonder why A&E is so busy and doctors surgeries are empty. Surely this should be reviewed didn’t we get a message saying this will make getting to see a doctor easier. I know it not the doctors or the staffs fault. It’s the people who thought this would be a better system. But it ain’t working is it. I speak to people and they all on the same wave length as me and many many others. Please please can can somthing or someone get this sorted. I know people say they don’t like change. But I don’t mind change if it works.
Visited November 2023
Review titled Regis Medical Centre
Replied on 07 November 2023
Thank you for taking the time to leave feedback about your negative experience in contacting the surgery. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Amanda Shaw, Business Manager, Your Health Partnership
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Review titled Appalling practice
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2023
I had a bad fall been trying 2 weeks to see a doctor can't even get a call back even when requested by a clinician from 111 disgusting also very frightening what are we supposed to do if you go to the surgery it's empty .
Visited October 2023
Review titled Regis Medical Centre
Replied on 17 October 2023
Thank you for taking the time to post your review here on the NHS website. We welcome any and all comments from our patients and would therefore value the opportunity to discuss this with you directly; by sharing your experience with us, we can look to improve our service for all our patients. If this is something you would like to do, please contact your practice directly and ask to speak with the Duty Manager, telling them this is in response to a comment posted to the NHS website.