Regis Medical Centre
Darby Street, Warley, Rowley Regis, West Midlands, B65 0BAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled pointless call centre
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
On two occasions recently I have had to call, both have been pointless, why do they insist on keeping you in a que for 1 hour and 10 minutes to be told by the call handler to call back at 8.00am the following day, I have been trying to get through since 8.00am yesterday, neither of my calls were for appointments, why not save money and patients time by just playing a message from 10.00am daily advising that you will need to call back or use Anima from 8.00am the following day. Secondly the home page of the website currently displays the latest CQC inspection results as; Safe-Good, Effective-Requires Improvement, Caring-Good, Well Led-Good and Responsive-Requires Improvement. When you actually open the report, this is not the case, the report states; Safe-Requires improvement, Effective-Requires Improvement, Caring-Good, Well Led-Requires improvement and Responsive-Requires Improvement. This should be updated to reflect the actual report.
Visited November 2023
Review titled Regis Medical Centre
Replied on 24 January 2024
Thank you for taking the time to leave your feedback about your recent negative experience. We are aware of the challenges our patients experience and these challenges are long standing and are reflected nationally. The number of people who need our help has increased significantly over the last 3 years and the demand for GP appointments has been rising for some time as our population ages, more people survive for longer with medical conditions and the health inequality gap has risen especially in boroughs like Sandwell. In addition, waiting times for hospital out-patient appointments, investigations and treatment have risen and all of these factors have further driven the need for care from general practice which in turn makes waiting times on the telephone to speak to us longer and means the appointments we have been able to offer have been quickly filled. Your Health Partnership (YHP) handles far more requests and delivers far more appointments than we are commissioned to, more than other practices locally and also more than the Black Country average. Demand from our patients is far above expected based on national and local comparison. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled No Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 07 November 2023
Used online service exactly 8:01, notice said no appointments try again tomorrow. What are they expecting that if you don't get an appointment you will go private. Not everyone can afford that luxury.
Visited November 2023
Review titled Regis Medical Centre
Replied on 07 November 2023
Thank you for taking the time to leave feedback about your negative experience in contacting the surgery. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2023
This Gp is a joke.Never give an appointment. At 8:01am,appointment gone online. Was at the gp last week at 8am,there was so much queue, attended to only 6people and announced that slots finished for the day. Pls something needs to be urgently done because it's ridiculous
Visited November 2023
Review titled Regis Medical Centre
Replied on 20 November 2023
Thank you for taking the time to leave feedback about your recent negative experience in contacting the surgery. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Amanda Shaw, Business Manager
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Review titled Absolutely disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
Anima system is a waste of time telephone is the same no appointments available all the time 60th in queue and then phone drops its a miracle to get through and if you get through appointments have all gone try 111 or anima what is the point of been registered here if you can't get anywhere
Visited November 2023
Regis Medical Centre has not yet replied.
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Review titled Not the staffs fault
Rated 1 star out of 5
by Sandie - Posted on 03 November 2023
This Anima is awful I have sat with the phone trying to get some one to give me a appointment but go on at 8 in the morning 8.10 surgery still saying closed. 8 12 surgery has reached its Capacity. I got told that patients queue outside the surgery the staff have 12 minutes to book so many patients in. So it’s not rocket science to know why we are on the phone day after day and can’t still get a doctors appointment. Eeeerrr wonder why A&E is so busy and doctors surgeries are empty. Surely this should be reviewed didn’t we get a message saying this will make getting to see a doctor easier. I know it not the doctors or the staffs fault. It’s the people who thought this would be a better system. But it ain’t working is it. I speak to people and they all on the same wave length as me and many many others. Please please can can somthing or someone get this sorted. I know people say they don’t like change. But I don’t mind change if it works.
Visited November 2023
Review titled Regis Medical Centre
Replied on 07 November 2023
Thank you for taking the time to leave feedback about your negative experience in contacting the surgery. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Amanda Shaw, Business Manager, Your Health Partnership
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Review titled Appalling practice
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2023
I had a bad fall been trying 2 weeks to see a doctor can't even get a call back even when requested by a clinician from 111 disgusting also very frightening what are we supposed to do if you go to the surgery it's empty .
Visited October 2023
Review titled Regis Medical Centre
Replied on 17 October 2023
Thank you for taking the time to post your review here on the NHS website. We welcome any and all comments from our patients and would therefore value the opportunity to discuss this with you directly; by sharing your experience with us, we can look to improve our service for all our patients. If this is something you would like to do, please contact your practice directly and ask to speak with the Duty Manager, telling them this is in response to a comment posted to the NHS website.
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Review titled Terrible practice
Rated 1 star out of 5
by Robert - Posted on 12 October 2023
This practice has a completely dysfunctional appoinment system. They don't answer the phone for 45 minutes, then there are no appointments. There is no facility to book an appointment on a future date. The online system won't accept an appointment, it suggested calling 999! The place is a joke.
Visited October 2023
Review titled Regis Medical Centre
Replied on 13 October 2023
Thank you for taking the time to post your review here on the NHS website. We welcome any and all comments from our patients and would therefore value the opportunity to discuss this with you directly; by sharing your experience with us, we can look to improve our service for all our patients. If this is something you would like to do, please contact your practice directly and ask to speak with the Duty Manager, telling them this is in response to a comment posted to the NHS website.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2023
Rang in 8am 60 in the queue by 9am no appointments or ring back. Unable to book a future appointment. Answer machine gives incorrect advice. Please do not reply to my review saying call duty manager advising its relating to a review. No its not its relating yo the service we are receiving that is not fit for purpose not your reviews!
Visited October 2023
Review titled Regis Medical Centre
Replied on 07 November 2023
Thank you for taking the time to leave feedback about your negative experience in contacting the surgery. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled Appalling practice
Rated 1 star out of 5
by Tara turney - Posted on 24 October 2023
I called at 8am was number 60 in the queue. Went to reception at 8.20 am all appointments gone full capacity. No one in the waiting room. Asked for appointment to be told got none call 111. Absolutely disgusted with the gp will defi6be moving to another practice. Avoid if you can.
Visited October 2023
Review titled Regis Medical Centre
Replied on 07 November 2023
Thank you for taking the time to leave feedback about your negative experience in contacting the surgery. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled Booking, calling system not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2023
The new Anima system is awful, as others note you log on for 8am and it's in red noting no more requests. Calling is a joke, I waited 1h 7 mins then got cut off at no 5. I have spoken to others who feel this system was a real step backwards. Not enough staff taking calls, wait times are crazy. Really fed up with the whole thing. I think the best way is turn up at 8am in surgery, then you may stand a chance. I feel this issue needs addressing.
Visited October 2023
Review titled Regis Medical Centre
Replied on 07 November 2023
Thank you for taking the time to leave feedback about your recent negative experience in contacting the surgery. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Amanda Shaw, Business Manager, Your Health Partnership