Regis Medical Centre
Darby Street, Warley, Rowley Regis, West Midlands, B65 0BAContact details and opening times
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Reviews
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Review titled Sadly poor experience of trying to get appointment
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
Have been trying for a few weeks to get an appointment. i work full time from 7.15am and my first break is at 2 so no chance of getting an appointment - off work for a holiday week and i've spent all holiday trying to get an appointment. 3 days trying online I get a message to say I need a face to face. I'm still waiting on day 4 so I ring and wait in a queue to be told they are trying to find a doctor that can see me, they don't know when it will be. I feel sorry for the staff working this system but where are the doctors if they're not at a GP surgery? So poor and not good for anyones mental health or physical health. We have to do better for people, please.
Visited February 2024
Review titled Regis Medical Centre
Replied on 21 February 2024
Thank you for taking the time to leave your feedback. Unfortunately you have not given us your details so are unable to respond directly to your concerns. However, we would like to apologise for your negative experience and hope you are assured that we are trying to improve patients’ experience of contacting the practice but that demand on all NHS providers nationally continues to put enormous pressure on all services and, like all GP surgeries across the country, there are going to be times when we have reached capacity and have to signpost to other healthcare providers including NHS111, Urgent Care Centres etc. We are currently undertaking a large piece of work to assess how we can improve our access and appreciate your bearing with us while we try to work through the challenges we have and hopefully once this work has been completed, both our patients and staff will benefit from any changes that can be made as a result of this. Amanda Shaw, Business & Governance Manager, Your Health Partnership.
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Review titled Cannot get through on telephone
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2025
Waiting in the queue for someone to answer and it took 36 minutes for me to go from position 4 to number 1. How long does it take a person to deal with one call. I cannot understand why I had to wait so long for someone to answer.
Visited February 2024
Regis Medical Centre has not yet replied.
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Review titled Dr call back
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2024
I queued up outside at 7.30am on a monday and receptionist booked me a ring back by the Dr. On the thursday I still had no call so had to go in person after work and then had a ring back. I am now told this surgery is rated the worst in the area. I have made several complaints but nothing has been done. I work full time and pay my taxes yet this is the service we must receive.
Visited February 2024
Review titled Regis Medical Centre
Replied on 26 February 2024
Thank you for taking the time to leave feedback about your recent negative experience in contacting the surgery. We are aware of the challenges our patients experience and these challenges are long standing and are reflected nationally. The number of people who need our help has increased significantly over the last 3 years and the demand for GP appointments has been rising for some time as our population ages, more people survive for longer with medical conditions and the health inequality gap has risen especially in boroughs like Sandwell. In addition, waiting times for hospital out-patient appointments, investigations and treatment have risen and all of these factors have further driven the need for care from general practice which in turn makes waiting times on the telephone to speak to us longer and means the appointments we have been able to offer have been quickly filled. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Unfortunately, as you have not left your details, I am unable to respond to you directly and investigate why you did not receive the call back - I would be happy to look into this further for you if you can provide your details. Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled Call centre and anima is atrocious
Rated 1 star out of 5
by Emma - Posted on 01 February 2024
Medication discrepancy yet can’t get it sorted spoke to receptionist at surgery to be told I have to go through anima for 2 months after trying and unable to get on due to all slots going by 8:02 so call them after being on hold for over an hour to be told they can’t do anything as they are not clinicians and that I would have to call back at 8 in the morning, I didn’t expect much but hoped they could make a note and get a doctor to look at it when they could no that would be asking way too much it’s such a shame as this used to be a great surgery but as soon as it merged it’s all gone down hill and can’t even change surgery’s due to all local ones being in same yhp think the name is definitely wrong it’s not your health partnership more like let’s forget about you health, no follow ups, no confirmation of referrals and call centre staff that don’t understand patient service or frustrations!
Visited February 2024
Review titled Regis Medical Centre
Replied on 06 February 2024
Thank you for taking the time to leave feedback about your recent negative experience in contacting the surgery. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Amanda Shaw, Governance Manager, Your Health Partnership
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Review titled Bad experience
Rated 1 star out of 5
by Maika - Posted on 01 February 2024
I called many times to speak to my GP. I tried it through the ridiculous "Anima" system, nothing. I called to speak to the reception because my condition was quite bad, my fiance died three weeks ago and I feel lost. I asked the reception for help and this lady told me to go to the hospital. I told him I don't have transportation and he answered me? How do you go shopping? And I answered that I was walking because my fiance died. This lady without compassion, rude...
Visited February 2024
Review titled Regis Medical Centre
Replied on 06 February 2024
Thank you for taking the time to leave feedback about your recent negative experience in contacting the surgery. Please accept our condolences on your recent sad loss and for any additional distress caused by any of our team. You have not shared your full details with us but we will certainly feedback the concerns you have raised to our frontline teams - we expect all staff to remain professional and empathetic at all times and apologise if this was not your experience. Kind regards Amanda Shaw, Governance Manager, Your Health Partnership.
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Review titled cannot get call back
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
i got there at 15mins to 8 then told full up and should call 111,why should it be up to 111,since covid they are taking the pea they have got what they wanted its disgusting, the goverment should step in and sort this out its past a joke now
Visited February 2024
Review titled Regis Medical Centre
Replied on 26 February 2024
Thank you for taking the time to leave feedback about your recent negative experience in contacting the surgery. We are aware of the challenges our patients experience and these challenges are long standing and are reflected nationally. The number of people who need our help has increased significantly over the last 3 years and the demand for GP appointments has been rising for some time as our population ages, more people survive for longer with medical conditions and the health inequality gap has risen especially in boroughs like Sandwell. In addition, waiting times for hospital out-patient appointments, investigations and treatment have risen and all of these factors have further driven the need for care from general practice which in turn makes waiting times on the telephone to speak to us longer and means the appointments we have been able to offer have been quickly filled. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled Bad service
Rated 1 star out of 5
by Dawn Elizabeth Lowe - Posted on 01 March 2024
I wanted to make a appointment for my son he was at work, I rang 8 am on Monday, waited nearly a hour on the phone for someone to answer, no appointments left, its now Friday, I have rang every day this week at 8 am and no appointments left, told to go to walk in center or ring 111 , whats the point of having a doctors surgery if you cant get to see a doctor, absolute shambles of gP surgery, needs investigation by the NHS.
Visited February 2024
Review titled Regis Medical Centre
Replied on 11 March 2024
Thank you for taking the time to leave feedback about your recent negative experience in contacting the surgery. We are fully aware of the problems our patients are facing and have been working hard over recent months to look at how we can improve access to our services. We are confident that the changes we are planning will benefit our patients and hope to be able to share this information with you in the next few weeks. We appreciate your patience and co-operation whilst we finalise the details. Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled Amina App
Rated 1 star out of 5
by Theresa Smith - Posted on 24 January 2024
I work from 7am every morning, so it's impossible to book appointments as if you miss the opportunity at 8am by a few minutes you have to wait 24hrs. When you actually get through the process, the options are not relevant to the majority of requests. E.g how do you book an appointment for a smear test that the NHS has reminded you to do, there is no option whatsoever. How do you request prescriptions that are not on repeat, such as HRT
Visited January 2024
Review titled Regis Medical Centre
Replied on 09 May 2024
Thank you for taking the time to leave your feedback. Please accept our apologies as we appreciate the difficulties patients have in accessing our services and have been working hard over recent months to improve our patients' experience. Please log onto our website www.yhp.org.uk where you will see the latest update of the changes we are planning to make in the very near future and where we will continue to share all the latest information about how and when the changes will take place. Kind regards Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled Appalling.
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2024
My Wife has autoimmune disease and a blood condition which requires monthly blood test to ensure that her blood is not dangerously low. Regis Medical Centre keep failing to arrange for the blood tests and it has been months since my wife blood levels where last checked. We have complained about this matter before, but find it is utterly futile to complain as this issue just keeps reoccurring. We are having to ring the surgery or book appointments online to get the blood test, the process of booking an appointment is insufferable and I have complained numerous times about this, which I also found futile. This surgery needs to be investigated by a serious regulator, perhaps one outside of the NHS.
Visited January 2024
Review titled Regis Medical Centre
Replied on 24 June 2024
Dear patient, that you for taking the time to leave your feedback and please accept our apologies for any inconvenience or distress this is causing to you and your wife. Unfortunately you have not given your details so I am unable to investigate this further but would be grateful if you could contact the surgery and ask to speak to our Duty Manager who will be able to look into this for you. Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled Anima web portal is useless for booking appointments
Rated 1 star out of 5
by Lee Kendrick - Posted on 12 January 2024
I've tried booking an appointment using the Anima web portal for several weeks. It continually reports "Next availability" is the following day and I have tried from 08:00hrs when the appointments are supposedly available through random times of the day. Always the same message "Your practice is at capacity now and not currently taking new requests. Please try again once the practice reopens. - Next availability". How can I make an appointment when the tool is not fit for purpose. It is completely failing me and all those people forced to use the Anima portal.
Visited January 2024
Review titled Regis Medical Centre
Replied on 24 January 2024
Thank you for taking the time to leave feedback about your recent negative experience in contacting the surgery. Please accept our sincere apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Amanda Shaw, Governance Manager, Your Health Partnership.