Red Bank Group Practice
Radcliffe Primary Care Centre, 69 Church Street West, Radcliffe, Manchester, Lancashire, M26 2SPContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Red Bank Group Practice.
Reviews
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Review titled Can't Fault Them
Rated 5 stars out of 5
by VickieB - Posted on 30 November 2023
Been with the surgery for years and due to multiple medical conditions I am in contact with them regularly, always get a response on AskMyGP, usually without a phone call or having to visit the surgery. If a face to face appointment is necessary it's always offered within 24 hours. Staff are all fantastic and happy to help.
Visited November 2023
Review titled Red Bank Group Practice
Replied on 19 February 2024
Thank you for letting us know of your assured experience over the years with our practice. This will be passed on to our Team.
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Review titled Redbank medical practice radcliffe
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
The service was outstanding the appointment was easy to use and the doctor who I went to was very thoughtful and called me to explain my condition and option that I could have. A great service
Visited November 2023
Review titled Red Bank Group Practice
Replied on 19 February 2024
Thank you for taking the time to let us know of your experience with one of our GPs. This will be passed on to our clinical team.
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Review titled Good follow up service
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
We had a difficult prescription situation to resolve and received excellent attention before and after.
Visited November 2023
Review titled Red Bank Group Practice
Replied on 19 February 2024
We are glad that the service you received regarding your prescription issue was a positive one. Your comments will be passed onto our Prescription Team.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2023
As a carer I use this practice a lot. I find the staff very pleasant.I use askmygp if I need to speak to a doctor and they always phone me back the same day.
Visited October 2023
Review titled Red Bank Group Practice
Replied on 19 February 2024
Thank you for your positive comments regarding your experiences with using askmygp and the practice overall, these will be forwarded to our team.
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Review titled Fabulous service
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2023
I have used “ask my gp” a few times over the last year and every time, I have received a call back in the times requested and offered an appointment quickly when needed. It is a great fast service and everyone is friendly. The waiting room is always nice and clean and a comfortable place to sit
Visited September 2023
Review titled Red Bank Group Practice
Replied on 20 September 2023
Thank you for taking the time to positively comment on your experience of using the askmyGP service. All responses are passed on to our Team.
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Review titled Going the extra mile
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2023
Just received a phone call from Redbanks pharmacy dept following my prescription request. I am absolutely floored by the level of service I was given. They have gone above and beyond to assist me and to ensure I'm on the right medication. Honestly I cannot thank them enough. What they have done is life changing for me and means no more trips up to the iron infusion clinic. Thank you so much.
Visited April 2023
Review titled Red Bank Group Practice
Replied on 26 April 2023
Your comments regarding your recent experience with the practice, specifically regarding our Prescription Team have been noted and passed on.
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Review titled First Class Care
Rated 5 stars out of 5
by Mike D - Posted on 08 May 2023
After an annual health review a month ago I was requested to have further tests, this happened within a few days of my first tests. The results of these raised cause for concern. I’ve been astounded how fast firstly the results came back and then the speed in which further tests happened. I then spoke by phone call with a doctor at Redbank who immediately gave me an urgent referral to a dermatologist and I had images taken within days.I was then, after the results of my second tests, examined by another doctor at Redbank who urgently referred me for specialist examinations in a different field and within days I spoke to a specialist nurse and a week later I had a CT scan. I’m now awaiting results as all necessary tests have been carried out. Although it’s a worrying time I would like to take this opportunity to thank Redbank Group Practice for the amazing speed in which all the tests and referrals were carried out and for firstly recognising any potential problems. I am extremely grateful to them for their complete care and efficiency. Although it’s a worrying time I can’t think of how my care could have been any better and that has been so reassuring throughout. I can’t thank Redbank Group Practice enough and I feel lucky to be a patient of theirs
Visited April 2023
Review titled Red Bank Group Practice
Replied on 11 May 2023
Thank you for taking the time to fully comment on your recent experiences and the service you have received with regard to your health concerns. These will be forwarded on to our Clinical Team.
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Review titled Good response
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
I have been with this practice for a number of years and always found them to be very efficient and answer in a timely manner. The only downside is the length of time it can sometimes take to get through on the phone .
Visited April 2023
Review titled Red Bank Group Practice
Replied on 03 May 2023
Your comments regarding your experiences with the practice have been noted. With regard to the telephone system, we apologise for any delays. We face increasing demand each day, and our Team responds as soon as they are able to. Sometimes requests and calls do take longer to action what is requested.
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Review titled Absolutely Amazing Practice
Rated 5 stars out of 5
by Vickie Bumby - Posted on 27 April 2023
As someone with multiple medical conditions I contact the surgery regularly so being able to use AskMyGp is fantastic. I've never had an issue sending a request in a morning when needed and it is always dealt with on the day. I personally prefer not to have to be seen if I can help it so like being able to contact via the messenger. The staff are all fantastic, helpful and friendly. The only downside is when the doctor close off the message before being able to respond to their reply which occasionally results in having to contact more than once. This is fully understandable though due to pressure on the service. I've been with the practice for 16 years and am happy with the service I receive.
Visited April 2023
Review titled Red Bank Group Practice
Replied on 03 May 2023
Your supportive comments regarding your experiences with the Practice have been passed on to our staff. With regard to closing the contact on askmyGP which generates another request, we will pass this on to our clinicians.
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Review titled Excellent practice
Rated 5 stars out of 5
by Deborah - Posted on 27 April 2023
Have been with this practice for several years. The Ask My GP is really efficient and all the staff go above and beyond would recommend 100%
Visited April 2023
Review titled Red Bank Group Practice
Replied on 03 May 2023
Your reassuring comments regarding your overall experience of using askmyGP and for the Practice overall, have been passed on to our Team.