Paxton Medical Group
Claughton Medical Centre, 161 Park Road North, Claughton, Wirral, Merseyside, CH41 0DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Tell the truth
Rated 1 star out of 5
by Kathleen Bayliss - Posted on 21 October 2023
So the response from my review is absolutely disc. The doctor didn’t call me as she didn’t see the appointment that she made until after 5pm. The appointment was to take place between 10 and 11am. She asked whether I would like morning or afternoon for an appointment 2 days later. I requested morning but as she obviously didn’t read my response I was put down for a late afternoon appointment. All faith in believing that I was going to be listened to was lost at this point. If you are not able to respond correctly then don’t respond at all.
Visited October 2023
Paxton Medical Group has not yet replied.
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Review titled Very good
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2023
This was the NHS at it's best, phone call Friday, to Paxton's medical centre,for a doctor, appointment made at stCatherine's same day 5.30, doctor refered me for scan,arrowe park hospital 9am ,Monday. Consultant agrees scan ,appointment will be made. Tuesday phone call from clatterbridge hospital scan 5.30.this the NHS, fantastic.
Visited September 2023
Review titled Paxton Medical Group
Replied on 21 September 2023
Hello, Thank you for taking the time to leave your review. We're delighted that you have had such a positive experience, not just with ourselves but the NHS as a whole across all the organisations involved. I will bring your review up at the next meeting so all staff are aware. Thanks again. Best wishes PMG
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Review titled Excellent Care
Rated 5 stars out of 5
by Julia Byrne - Posted on 06 September 2023
My husband and I attended Fender Clinic yesterday for travel vaccines.I completed a straightforward online form and subsequently had a phone conversation with a very helpful nurse who realised that we needed to have some vaccines quite quickly as time was running out before we travelled.She made us an appointment for the very next day to discuss what we needed for our trip and then to have the necessary vaccines. The nurse who gave us the vaccinations was extremely informative,caring and patient.She spent time talking to us about the vaccines we needed to have and why and to make sure we were fully aware of how to stay healthy while travelling to Asia. We had excellent service and we really appreciated how quickly we were given appointments for these vaccines also for the important advice given to us .We really could not have had any better service. I haven't had cause to visit our surgery recently,other than for vaccinations,but my husband has. I have spoken to staff on the phone a few times though.The receptionists have always been polite and helpful and I have never found any to be lacking in empathy,infact quite the opposite. All my family have had excellent care in the past and currently from the compasionate doctors and nurses in the practice. I would highly recommend this practice.
Visited September 2023
Review titled Paxton Medical Group
Replied on 20 September 2023
Hi Mrs Byrne, Thank you or taking the time to leave your review. We're delighted that your experience with us has been a positive one. I will pass all your comments onto the the whole team. Best wishes, PMG
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2023
I found the experience very reassuring- all staff knowledgeable and helpful. My problem was dealt with promptly and with care.
Visited September 2023
Review titled Paxton Medical Group
Replied on 20 September 2023
Hello, Thank you for taking the time to leave a review. We're delighted to hear you have had positive experiences with us. I will pass your comments onto the team. Best wishes, PMG
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 01 September 2023
Doctor didn't introduce himself, took my blood pressure, temperature and heart rate without uttering a word to me. Just gestured to move my arm. I didn't even realise the practice had changed hands until my appointment. Dreadful experience
Visited August 2023
Review titled Paxton Medical Group
Replied on 06 September 2023
Hello, Thank you for taking to time to leave your review. We're sorry you have had a negative experience with us. We would like to look into this further for you but unfortunately your review is anonymous. Please contact us and ask for the practice manager so we can get to the bottom of this for you. Kind Regards PMG
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Review titled Excellent service from Fenderway health centre
Rated 5 stars out of 5
by Paula Meah - Posted on 18 August 2023
I telephoned Fenderway at 5.00 today to request a prescription based on a consultant consultation. I am delighted with service I received. I had prescription within 45 minutes. Exceptional service from receptionist to Doctor that called me. I would highly recommend Fenderway Health Centre
Visited August 2023
Review titled Paxton Medical Group
Replied on 06 September 2023
Hello Paula, Thank you for taking the time to leave your review. It's great to hear you had such a positive experience with us. I have passed your comments onto the whole team. Kind Regards PMG
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Review titled Went above and beyond!
Rated 5 stars out of 5
by Stuart - Posted on 25 July 2023
The practice manager and other staff really went above and beyond to help me today! Thank you I really appreciate the care provided!
Visited July 2023
Review titled Paxton Medical Group
Replied on 26 July 2023
Hi Stuart, Thank you for leaving your review. We're always here to help and we're delighted to of been able to assist you in this situation. Best Wishes, PMG
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Review titled Townfield practice
Rated 2 stars out of 5
by Anonymous - Posted on 29 June 2023
Not what it used to be I found staff to be unhelpful even given wrong me wrong information which could be harmful re cancer wise
Visited June 2023
Review titled Paxton Medical Group
Replied on 30 June 2023
Hello, We're sorry you feel the service offered to you wasn't adequate. We would like to look into this further for you. If you could please give us a call and ask to speak to the office manager. Kind Regards PMG
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Review titled Reception
Rated 5 stars out of 5
by Hugh Lappin - Posted on 04 May 2023
Very pleased with the trouble your receptionist took when I called about a problem with my medication. She was extremely pleasant, very clear and helpful. Excellent service
Visited May 2023
Review titled Paxton Medical Group
Replied on 26 July 2023
Hi Mr Lappin, thank you for taking the time to leave your review. We're delighted that you had a positive experience. I will pass your message onto the relevant staff member. Best Wishes, PMG
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Review titled Website is Awful
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
I have now spent an hour going round in circles trying to access the Practices online repeat prescription. This is not helpful and has no links to assist you. I need more medication and now have to go direct to the surgery. Something needs to alter and the only option is to join a different practice!! I understand that security must be high but at least make it easier.
Visited April 2023
Review titled Paxton Medical Group
Replied on 18 April 2023
Hi, Thank you for taking the time to leave your review. On our website there is a page called prescriptions https://www.paxtonmedicalgroup.co.uk/prescriptions - on this page it explains the process for requesting medication. All patients need to be registered with one of the online service providers if they wish to order their medication online. To do this you first need to bring photo ID into the surgery. Once you provide this you are given your own unique linkage key to enable you to request your repeat prescriptions. The website directs you to patient access which is one of the many apps you can sign up for to use. Again all of this is explained in the Prescription tab on the website. There is also a 'Contact us form' that can be access 24/7 Kind Regards, PMG