Paxton Medical Group - Ratings and reviews
Reviews
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Review titled Excellent- Best GP Surgery I've ever attended
Rated 5 stars out of 5
by Sandra - Posted on 03 April 2024
Was seen by a lovely male GP, who really listened to me. Was prepared to here all my symptoms, explained very clearly what he thought it could be but sent me for blood tests to reassure himself and me. I have always been treated respectfully by the medical staff and receptionists i had an appointment with one Dr. who I was not impressed with and would not want to be seen again by them. Excellent surgery though,
Visited February 2024
Review titled Paxton Medical Group
Replied on 08 April 2024
Hello, Thank you so much for taking the time to leave your review. We're delighted you have had such a positive experience with us. I will make sure to pass your comments onto the whole team. Best wishes, PMG
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Review titled Thank you
Rated 5 stars out of 5
by GAYNOR KW - Posted on 11 March 2024
Unfortunately I cannot formally name the Doctor who carried out my fostering medical. However the recommended a low dose of Statins medication in order to combat high Cholesterol levels. Initially I was very reluctant to take any form of medication. Nevertheless the Doctor informed me of the positives regarding controlling my cholesterol levels with this small intervention. I want to thank the Doctor because I feel absolutely revitalised since starting this medication. My skin has improved, my memory appears improved too, my energy levels have increased significantly. All in all I feel fabulous. My trepidation and resistance regarding taking any form of medication has greatly reduced. This tiny little pill has made such a difference to me, thank you to the lovely Doctor in question for changing my overall health and wellbeing in such a positive way. Kindest Wishes Mrs Gaynor Kingsley Winder.
Visited February 2024
Review titled Paxton Medical Group
Replied on 08 April 2024
Hello Mrs Kingsley-Winder. Thank you so much for taking the time to leave a review. We're delighted to hear the improvements to your health. The GP you were treated by was Dr Andrew Connery, I will make sure to pass your comments onto him. Best Wishes, PMG
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Review titled Unpleasant experience
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2024
Good Morning, I am very disappointed with the advice provided by receptionists on few occasions. On the first one , about 2 weeks ago, I was advised to complete the travel risk assessment form on GP Surgery website which I did and I was advised to wait for the call from nurse to discuss my case as I am travelling abroad. I did not get any call back from nurse. On second occasion, about a week ago, I was advised to contact Tropical School of Medicine for further advice. Today, on 03.01.24, I rang GP Surgery at 10:40 for further updates, advice but I was told by receptionist who did not want to give me her name ( all receptionist names are available on GP Surgery website), that GP does not prescribe particular medication for my travel issue and they do not deal with travel advice anymore, and was advised to contact international travel clinic for further advice. I found these advises very unprofessional as I have lost already 2 weeks and completed the travel risk assessment form as was initially advised 2 weeks ago, not received any call back from nurse and now left without any medical advice, only advised by receptionist to contact international travel clinic. I am not sure why GP Surgery gives so wrong advice and who will be taking responsibility for any of my health problems if happened while being abroad. Thank you.
Visited January 2024
Review titled Paxton Medical Group
Replied on 05 January 2024
Hello, Thank you for taking the time to leave your review. we're sorry you have had trouble with the travel clinic. If you could please contact the surgery and ask to speak to the practice manager, Pauline Fletcher, we can look into this more for you. Best wishes, PMG
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Review titled Great practice rude receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 04 January 2024
I have been with this practice for many years and have always had positive experiences, the GPs, nurses, HCAs and most of the reception staff are extremely helpful. I always leave positive feedback. However, I do find occasionally that dealing with reception staff sometimes can be quite difficult. I called today to re-book in for some tests and when stated what it was, I was then asked a number of questions and why I needed it. These tests had previously been booked in and I reiterated what the GP had said but the receptionist continued to state that it wasn't documented. I advised to look at my cancelled appointments and asked to be booked back in. I have anxiety and find it difficult to deal with things most days and takes a lot of time to build up to call places, particularly anything related to health or other professions and this made me feel uncomfortable and belittled. I usually tend to use online services to avoid the front of house reception staff as it can be unpredictable. However, the surgery is still a fantastic place and I feel overall you are treated kindly and feel listened to.
Visited January 2024
Review titled Paxton Medical Group
Replied on 05 January 2024
Hello, Thank you for taking the time to leave your review. We're glad that overall you feel you have had positive experience's with us but we're obviously disappointed to hear about the issues raised in regards to reception. Our receptionist are under strict orders from the senior clinical staff to ensure they ask questions rather than just book in. This is due to our Dr's and Nurses having different specialties, so one Dr or Nurse may be better suited to deal with a particular issue compared to another. That being said we understand it can be frustrating for patients especially if this isn't explained accurately during the call. If that is the case we sincerely apologise. If you would like us to look into some of these instances more thoroughly please contact the surgery and ask to speak to the Practice Manager, Pauline Fletcher. Best wishes, PMG
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Review titled Receptionist
Rated 5 stars out of 5
by Racheal Jaffe-noble - Posted on 19 January 2024
Good afternoon I wanted to highlight my experience Tuesday morning while waiting for my appointment. I sat the the waiting room for over 30 mins and in that time I saw the receptionist go above and beyond in Claughton medical centre. She was so lovely to everyone she spoke to and went above and beyond for others that were elderly or vulnerable. She welcomed people by their name if she recognised them. Booked them in as they went to approach her or the screen to save their legs etc. She was cheerful and just happy in general. Please pass in the feedback Kind regards Racheal
Visited January 2024
Review titled Paxton Medical Group
Replied on 01 February 2024
Hi Rachael, Thank you for taking the time to leave your review. We have passed your feedback onto the Receptionist who was on duty. Best Wishes, PMG
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Review titled outstanding practice
Rated 5 stars out of 5
by Gaynor Kingsley Winder - Posted on 30 January 2024
I was able to chat about a more complex process of booking two foster children for treatment from the gp. front of house receptionist was extremely helpful and called for more advice from a colleague regarding the matter. I did feel sorry for the receptionist who was on her own coping with a queue of people with queries (a queue which simply kept growing). Poor woman didn’t get time to take a sip of water, I decided to wait till there was a break in the stream of people, however I could see she was under pressure on her own on the desk. nevertheless the lovely receptionist was polite, helpful and found the correct solution needed to progress the appointment for my foster children.
Visited January 2024
Review titled Paxton Medical Group
Replied on 08 April 2024
hello, Thank you for taking the time to leave your review. We have been exploring ways to ensure queuing at the desk is minimised as much as possible and will continue to do so. But we will pass your kind comments onto the receptionist that was on the desk at the time. Best wishes, PMG
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Review titled Excellent practice
Rated 5 stars out of 5
by Maureen Morton - Posted on 15 November 2023
Over the past month I have had need to contact the surgery several times due to a severe infection. I have been helped personally by the practice manager in sorting out a medication problem, both swiftly and emphatically. My thanks. I have also been seen twice, in good time and received follow up phone calls from doctors. At all times the doctors in question were professional, concerned and sympathetic. I was given full support and treatment and at all times, treated as an individual with my own particular needs. I have been a patient of this medical centre for 40 years. Things have changed over the years, both positively and less so. However, at all times, I have found the overall service and range of professional advice available to be excellent. I would recommend this practice wholeheartedly. My thanks.
Visited November 2023
Review titled Paxton Medical Group
Replied on 22 November 2023
Mrs Morton Thank your for taking the time to leave the review. We're delighted that you have had positive experience's with our practice. I will pass your comments on to the whole team at the next meeting. Best wishes, PMG
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Review titled thoughtfulness
Rated 5 stars out of 5
by Richard Cooke - Posted on 07 November 2023
Last Friday,3rd November my wife and I called into the practice. My wife's medical condition means that she often forgets details and last week she had forgotten to renew her prescription in good time before running out of meds. We explained this problem to the receptionist who promised to mark the renewal form as "urgent" and to pass it on for signature and processing. On Saturday morning I called at the pharmacy next door and was told that the authorization had arrived on Friday, and the meds were prescribed there and then. This was a great relief to my wife and prevented what might have been a weekend full of worry and concern. We feel that this display of efficiency and cooperation from staff in various functions deserves full credit. We are very relieved to be attached to services which are so well run for the benefit and comfort of their patients. We are very grateful to all those concerned. Richard and Heidi Cooke 7th November 2923
Visited November 2023
Review titled Paxton Medical Group
Replied on 08 November 2023
Hi Mr Cooke. Thank you for taking the time to leave your review. We're glad we were able to get that sorted for you in a timely manner. I will make sure to pass you comments onto the team. Best Wishes PMG
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Review titled Terrible service once again
Rated 1 star out of 5
by Kathleen Bayliss - Posted on 18 October 2023
I had a telephone appointment booked for between 10 and 11am. I called the practice at 12:15 to check that I was still going to get a call and was told yes. I called back at 15:46 and again was told I would get a call within 10 minutes. At 5:24 pm I received a text message telling me that I would not be getting a call due to the doctor not having enough time left to do it. Apparently there was a staff illness that prevented the call from taking place. This practice seems to go from bad to worse. If I didn’t need to have prescription medication I would gladly not bother. It doesn’t seem to occur to them that this is about health and these appointments are important. I wonder how they would react if everyone with an appointment decided they would turn up 7-8 hours late.
Visited October 2023
Review titled Paxton Medical Group
Replied on 19 October 2023
Dear Kathleen, It has been very disappointing to read how unhappy you are with the service provided. As was explained to you on the phone call there was a medical emergency in the practice that severely delayed they GP you were booked in with and thus resulted in the Dr not being able to contact you. We do apologise for this. I contacted you and re-booked the appointment however you have decided to cancel this appointment and stated you no longer want to be registered with any GP surgery and you want us to deduct you from our surgery. I have explained that it is in your best interests to have a registered GP and we strongly recommend that if you do not wish to remain registered with ourselves you should ideally register with another practice first before we remove you to ensure you are not without a Dr. You expressed your appreciation for the attempts I made to resolve your complaint but reiterated that you do not wish to have any GP services go forward. I have left you with my contact details and advised you to contact me directly should you change your mind in the future. Best Wishes, Pauline Fletcher Practice Manager Paxton Medical Group
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Review titled Shafted
Rated 2 stars out of 5
by Anonymous - Posted on 15 December 2023
I went to the doctor about a condition I have been diagnosed with already as having a flare up. Felt disregarded and not listened too. Doctor didn't even read letter from consultant with recommended next steps and I was told to 'just get pregnant' to alleviate symptoms for 9 months, as if that is an answer... felt very embarrassed and caught off guard with such a response.
Visited October 2023
Review titled Paxton Medical Group
Replied on 18 December 2023
Hello, We're very sorry to hear that. We would like to look into this further but unfortunately you haven't left any identifiable information. Could you please contact the practice and ask for Pauline Fletcher, the practice manager, so we can look into this for you. Best Wishes, PMG