Patford House Partnership - Ratings and reviews
Reviews
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Review titled Helpful Gp
by Mr Ali - Posted on 08 May 2024
I’ve a lot going on last 26 months, latest Heart Attack on Friday afternoon, Gp saw me listen to my circumstances, then made suitable arrangements for further counselling top bloke, I’ve never seen him before will do again!!
Visited May 2024
Review titled Patford House Partnership
Replied on 09 May 2024
Dear Ali, Thank you for your review! We are very sorry to hear about your recent heart attack but pleased to know that you felt supported during this challenging time. It is good to hear that you found the arrangements helpful, and we look forward to continuing to provide you with care. Kind Regards, Julie Taylor - Operations Manager
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Review titled Always good service
Rated 5 stars out of 5
by Peter Wallis - Posted on 08 May 2024
Went in to have a mole checked. Appt booked online, within sensible timescale for a non urgent case. Saw doctor at appointed time, mole examined and photographed for records. Explanation from doctor was simple and advice for future was easy to understand. A good experience all round
Visited May 2024
Review titled Patford House Partnership
Replied on 09 May 2024
Dear Peter, Thank you for your review! We are pleased to hear your visit went smoothly! Providing efficient and clear care is a goal, and we appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Medication Review
Rated 2 stars out of 5
by Anonymous - Posted on 04 May 2024
Telephone consultation generated due to medication survey results. Stopped repeat meds. Clinician phoned next day to ask if I have stopped my medication. I confirmed yes. No other questions were asked, call ended. No why? Are you ok? Would you like to discuss?
Visited May 2024
Review titled Patford House Partnership
Replied on 09 May 2024
Dear Patient, We appreciate your feedback and apologise for any shortcomings in our communication during the consultation. Your well-being is important to us, and if you would like to discuss this further or need any other help please do contact me on julietaylor167@nhs.net
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Review titled Good practice
Rated 4 stars out of 5
by Carole Parsons - Posted on 09 May 2024
Very glad & encouraged with being listened too & feeling your like a real person. The doctor was kind & polite
Visited May 2024
Review titled Patford House Partnership
Replied on 09 May 2024
Dear Carole, Thank you for your positive review! We are pleased to hear that you felt heard and valued during your visit with us. Providing compassionate care is a priority, and we are glad you had a positive experience with the doctor. Kind Regards, Julie Taylor - Operations Manager
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Review titled Medication review (remote)
Rated 4 stars out of 5
by Dave - Posted on 11 May 2024
Appointment for call came with very short notice but was suitable. Medical practitioner was knowledgeable and addressed concerns and sorted the review quickly including ordering a repeat prescription. Also followed up on longer term condition for next steps. All good.
Visited May 2024
Patford House Partnership has not yet replied.
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Review titled Appointment
Rated 5 stars out of 5
by Sharon - Posted on 08 May 2024
I had appointment ,and the Dr she put me at ease. She give me all the information I needed. She tuck time explaining things. Very good Dr.
Visited May 2024
Review titled Patford House Partnership
Replied on 09 May 2024
Dear Sharon, Thank you for sharing your positive experience! We are pleased to hear that our Doctor made you feel comfortable and provided thorough explanations. Patient satisfaction and understanding is important to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very quick at responding and arranging an appointment
Rated 5 stars out of 5
by Mrs B A Bunker - Posted on 08 May 2024
The Doctor was extremely helpful and informative. Very easy to talk to. A credit to the practice! Thanks
Visited May 2024
Review titled Patford House Partnership
Replied on 09 May 2024
Dear Mrs Bunker, Thank you for your review! We are pleased to hear that you had a positive experience with our Doctor. Providing helpful and informative care while ensuring ease of communication is a priority. Thank you for your kind words. Best Regards, Julie Taylor - Operations Manager
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Review titled Diebetes concern
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2024
Called surgery am and had a telephone consultation early pm and resolved my issue. Nurse understood and explained what I needed to do.
Visited May 2024
Patford House Partnership has not yet replied.
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Review titled Not great
Rated 3 stars out of 5
by Anonymous - Posted on 03 May 2024
I have been suffering with my symptoms for some time so i went to the doctors to have it checked and so far the service has been okay however i was told i should say if i have any more symptoms or if they get worse so i put through a patchs request to talk to someone about the symptoms which had gotten unbearable. However when on the call i felt that i was not being listened to and that i was having to repeat a lot of things that i know are accessible by file. When talking about my symptoms she asked if i had a blood test to which i replied yes and that i knew my results so didn’t need them repeated however they were. I told the person it was becoming almost impossible to do daily activities and they told me i would have to wait until a scheduled test and ignored the concerns i had.
Visited May 2024
Review titled Patford House Partnership
Replied on 09 May 2024
Dear Patient, Thank you for sharing your experience. We are very sorry to hear about the difficulties you encountered during your call. Your concerns are important, and we apologise if you felt unheard. Your well-being is a priority. If you wish to discuss this further, please do contact me on julietaylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great supportive practice.
Rated 5 stars out of 5
by George - Posted on 10 May 2024
Over the past 18x months I have been receiving great regular support from one GP. He has supported me through a very difficult period with lots of variable elements. He has been able to be contacted directly through online messaging and has supported with nessisary medications and appointments. This has been invaluable being able to share and plan through strategies with the same GP rather than having various people involved.
Visited May 2024
Patford House Partnership has not yet replied.