Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Patford House Partnership.
Reviews
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Review titled Excellent staff
Rated 5 stars out of 5
by Fiona daniels - Posted on 21 May 2024
The nurse that called was friendly and listened to what I had to say and look to resolve any issues I had been experiencing with my meds
Visited May 2024
Review titled Patford House Partnership
Replied on 24 May 2024
Dear Fiona, Thank you for sharing your experience! We are pleased to hear that the nurse was friendly and attentive, and took the time to address your concerns. Patient comfort and well-being are important to us. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Appalling Practice
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2024
Patford House is one of the worst GP surgeries I’ve ever had the misfortune of being registered with. Unfortunately I can’t register anywhere else due to my location. The staff are rude and unhelpful. Trying to get an appointment is nigh on impossible. A recent comment I had from a staff member when trying to fit an appointment in around my work schedule was ‘we have many patients Amy and you are not a priority’ I am aware of the pressures on the NHS, but no one should be treated so rudely by anyone. I would never recommend anyone to register with this surgery.
Visited May 2024
Review titled Patford House Partnership
Replied on 30 May 2024
Dear Patient, We are very sorry to hear about your experience and apologise for any inconvenience and frustration you have faced. Your feedback is important to us, no patient should feel they are not a priority or be treated rudely. Please do contact us if you would like to discuss your concerns in more detail - julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Fast and efficient practice
Rated 5 stars out of 5
by Elaine Cowan - Posted on 07 May 2024
My telephone medication review was conducted at the time stated, the pharmacist was knowledgeable and empathetic, had read my notes and was able to give useful advice.
Visited May 2024
Review titled Patford House Partnership
Replied on 09 May 2024
Dear Elaine, Thank you for sharing your positive experience with us! We are pleased to hear that your medication review went smoothly and that our pharmacist provided knowledgeable and empathetic care. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very efficient consultation
Rated 5 stars out of 5
by Bob - Posted on 16 May 2024
The telephone appointment was an annual review. It was conducted in a very helpful and friendly manner
Visited May 2024
Review titled Patford House Partnership
Replied on 17 May 2024
Dear Bob, Thank you for your positive review! We are pleased to hear that your annual review was conducted in a helpful and friendly manner during your telephone appointment. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Fantastic nurse
Rated 4 stars out of 5
by Anonymous - Posted on 29 May 2024
I had an appointment today at the surgery with a nurse she was fantastic kept me relaxed and friendly and helpful. Talked me through everything she was doing and made sure I had quality care.
Visited May 2024
Review titled Patford House Partnership
Replied on 30 May 2024
Dear Patient, Thank you for your positive review! We are pleased to hear that the nurse provided you with such a positive and reassuring experience. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Review repeat medication
Rated 3 stars out of 5
by Anonymous - Posted on 03 May 2024
I spoke to a very nice Pharmacist. She asked if I was happy with my medication. I said yes and that was just about the information that was exchanged.
Visited May 2024
Review titled Patford House Partnership
Replied on 09 May 2024
Dear Patient, Thank you for your review and sharing your experience! We are pleased to hear that you found our pharmacist to be attentive. Your feedback is appreciated. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very helpful visit
Rated 4 stars out of 5
by Anonymous - Posted on 22 May 2024
Doctor really listened to health overview.Dr was very thorough and assimilated things very quickly.A most helpful visit with clear actions and advice.Thank you
Visited May 2024
Review titled Patford House Partnership
Replied on 24 May 2024
Dear Patient, Thank you for your review ! We are pleased to hear about your positive experience! We are glad your visit was helpful, and supportive. Thank you for your kind words! Best Regards, Julie Taylor - Operations Manager
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Review titled Awful front of house service
Rated 1 star out of 5
by Joe - Posted on 31 May 2024
3 days of back and forth to help answer a medical query I had. A phone call made resulted in me saying loosing my patience as the other person sounded like a robot reading from a script. Totally uncaring admin/appointments team. The telephone appointment they did make for me they didn’t tell me about so I missed it. Then they said on Friday morning that they couldn’t pos get a telephone appointment or even email from dr until Monday. I said I’d been worried for 3 days now but I just got an automated reply. When I did lose my patience I did not swear and I did not threaten but I did raise my voice slightly. The reply was a ‘no reply’ email informing me that abusive behaviour wouldn’t be tolorated. Aside from that one annoyed sentence I was pushed to make - I had been polite throughout. It felt passive aggressive. Also given the nature of my query about very heavy bleeding for 3 days - you’d think they’d maybe slightly more caring than sending me an educational video on how to be polite. Respect works both ways. If you can get through to a dr past the gate keepers they are amazing at this practice.
Visited May 2024
Patford House Partnership has not yet replied.
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Review titled Pharmacy
Rated 5 stars out of 5
by JeanC - Posted on 31 May 2024
I needed to ask about medication. Sent a email with question and a pharmacist rang the next day to advise me. Very satisfied with quick response.
Visited May 2024
Patford House Partnership has not yet replied.
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Review titled Medication review
Rated 4 stars out of 5
by Anonymous - Posted on 05 May 2024
Telephone consultation for medication review! Very thorough and advice given! Pharmacist listened well and gave good advice !
Visited May 2024
Review titled Patford House Partnership
Replied on 09 May 2024
Dear Patient, Thank you for sharing your positive experience during the medication review! Our team is dedicated to providing thorough and attentive care to all our patients. We really appreciate your feedback. Kind Regards Julie Taylor - Operations Manager