Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Theresa Serne - Posted on 11 February 2025
I seem to have lost my original review. I asked for an urgent appointment yesterday was told by receptionist the booking team would receive the request. I hadn't heard anything and later phoned 111 they phoned me back and the doctor phoned me as I was talking to them. She told me go to the surgery and I did. She prescribed medication and i collected part of It from boots last night. I've collected the rest today. The young lady was friendly and efficient considering I feel muzzy headed and slightly confused she was very considerate and i was worried that imay have cellulitus and/or sepsis. I collected the rest of.my prescription this afternoon. I hope the same doctor will phone me when able to check my progress. Thank you for your help so far.
Visited February 2025
Review titled Patford House Partnership
Replied on 12 February 2025
Dear Theresa, Thank you for your feedback. We are pleased to hear that you received the care and medication you needed and that our team was supportive during your appointment. If you have any ongoing concerns or feel your symptoms are worsening, please do contact us. We hope you feel better soon. Kind Regards, Julie Taylor - Operations Manager
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Review titled Med review
Rated 4 stars out of 5
by Anonymous - Posted on 26 February 2025
Med Review Didn’t really listen to what I was saying. Extremely stressful experience I’m 64 doesn’t mean I’m stupid but that’s I felt
Visited February 2025
Review titled Patford House Partnership
Replied on 10 March 2025
Dear Patient, We are sorry to hear about your experience. It is important to us that you feel heard and respected during your consultations. We appreciate your feedback and would be happy to look into this further. Kind Regards, Julie Taylor - Operations Manager
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Review titled Have used practice since 1988
Rated 5 stars out of 5
by Stan Anniss - Posted on 06 February 2025
Was contacted yesterday. I collected prescription this morning from Northlands. Have started taking the Flucloxacillin and using Daktacort ht cream. Have yet to collect white soft paraffin solid.
Visited February 2025
Review titled Patford House Partnership
Replied on 10 February 2025
Dear Stan, Thank you for your review. We hope the treatment helps, and if you have any concerns or need further assistance, please do contact us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Lovely doctor
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2025
Lovely Doctor, listened and really helped. It was a follow up for my mental health and she put me totally at ease.
Visited February 2025
Review titled Patford House Partnership
Replied on 10 March 2025
Dear Patient, Thank you for your kind words! We are pleased to hear that the doctor was able to make you feel at ease and provide the support you needed during your follow-up. Your feedback means a lot to us! Kind Regards, Julie Taylor - Operations Manager
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Review titled Lovely practice
Rated 5 stars out of 5
by Justin peare - Posted on 20 February 2025
The nurses that dealt with me were very warm and friendly and very professional, they dealt with my needs and arranged my follow up checks really quickly
Visited February 2025
Review titled Patford House Partnership
Replied on 21 February 2025
Dear Justin, Thank you for your kind words! We are pleased to hear that our nurses provided warm, professional care and arranged your follow-up checks efficiently. Your feedback is greatly appreciated! Kind Regards, Julie Taylor - Operations Manager
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Review titled Patford house appointment
Rated 4 stars out of 5
by Anonymous - Posted on 01 March 2025
I was able to make my own appointment, and it was a face to face with a doctor. I was very satisfied with the consultation.
Visited February 2025
Review titled Patford House Partnership
Replied on 10 March 2025
Dear Patient, Thank you for your feedback! We are pleased to hear that you had a positive experience with your appointment and consultation. We appreciate you sharing your thoughts! Kind Regards, Julie Taylor - Operations Manager
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Review titled Understanding Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2025
Appointment was within 2 days, I was listened to and good advice from Dr , always helpful and understanding
Visited February 2025
Review titled Patford House Partnership
Replied on 21 February 2025
Dear Patient, Thank you for your kind feedback! We are pleased to hear you were seen promptly and felt listened to and supported by the doctor. We appreciate your review! Kind Regards, Julie Taylor - Operations Manager
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Review titled Appointment cancelled
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2025
Remote appointment cancelled after it was due to take place and now asking for a review of how my consultation went - the one that didn’t happen.
Visited February 2025
Review titled Patford House Partnership
Replied on 24 February 2025
Dear Patient, We are very sorry for the cancellation and for any frustration this has caused. If you haven’t already, please contact the surgery so we can look into this and arrange a new appointment for you as soon as possible. Kind Regards, Julie Taylor - Operations Manager
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Review titled The doctor listened to me
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2025
Sometimes you go to the doctor and feel they just don't listen to you or your concern. This doctor paid attention to my needs and not only prescribed a medicine for me but also suggested an over the counter Ibuprofen cream which has helped enormously. I didn't know such thing existed but it has really helped!
Visited February 2025
Review titled Patford House Partnership
Replied on 21 February 2025
Dear Patient, Thank you for sharing your experience! We are pleased to hear that you felt listened to and received helpful advice. It is good to know the recommended treatment has made a difference for you! Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Nichola Newton - Posted on 02 March 2025
Got an appt within the week, very helpful/patient doctor and didn’t feel rushed at all. Clean practice. Easy check in system.
Visited February 2025
Review titled Patford House Partnership
Replied on 10 March 2025
Dear Nichola, Thank you for your positive feedback! We are pleased to hear that you had a great experience with the appointment, the doctor, and the practice. We truly appreciate your comments! Kind Regards, Julie Taylor - Operations Manager