Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unpractical service for health reviews
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2025
I received a phone call from the GP. The time of the call was uncertain so you need to be pending of the phone in order to not miss the call. Then the line was really bad. There were so many interferences on the sound. Also I was asked to get my blood pressure reading by myself and report the results to the GP. For this type of consultations I find extremely unpractical to have this service by a phone call
Visited February 2025
Review titled Patford House Partnership
Replied on 12 February 2025
Dear Patient, Thank you for your feedback. We are sorry to hear that your telephone consultation was affected by poor call quality and that you found the process inconvenient. We understand that some consultations are better suited to face-to-face appointments, and we appreciate your comments. If you need further support with your blood pressure readings or would prefer an in-person review, please do contact us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Wonderful service
Rated 5 stars out of 5
by Brian Delicate - Posted on 11 February 2025
Very good practice they look after you very very well it was a phone call conversation with a specialist nurse about diabetes and the lady was very very helpful and we discussed discuss quite a lot of things and came to an an agreement to increase my medication.agreement to increase medication
Visited February 2025
Review titled Patford House Partnership
Replied on 12 February 2025
Dear Brian, Thank you for your kind review! We are pleased to hear that your conversation with the specialist nurse was helpful and productive. It is good to know you felt well looked after. Best Regards, Julie Taylor - Operations Manager
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Review titled Positive contact
Rated 5 stars out of 5
by Mr Alastair Morgan - Posted on 21 February 2025
My telephonic contact was completed with complete satisfaction of the information provided. A pleasant conversation with pertinent advice.
Visited February 2025
Review titled Patford House Partnership
Replied on 21 February 2025
Dear Alastair, Thank you for your feedback! We are pleased you had a pleasant and informative experience. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2025
Went into appointment on time, discussed all I needed to and got great advice. GP actually listened to me instead of just pigeon-holing me down an easy route of referral to clinics I have been referred to numerous times from previous other GP surgeries. What a refreshing change. Thank you.
Visited February 2025
Review titled Patford House Partnership
Replied on 10 February 2025
Dear Patient, Thank you for your kind words! We are pleased to hear about your positive experience with us. Your feedback means a lot to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Attentive and positive
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2025
Doctor listened and responded in positive way with my query. Nothing seemed to be too much trouble for the GP. Looked back over my records and this was reassuring for me.
Visited February 2025
Review titled Patford House Partnership
Replied on 10 March 2025
Dear Patient, Thank you for your kind words! We are pleased to hear the doctor took the time to listen and address your concerns. It is good to know that reviewing your records helped put your mind at ease. We appreciate your feedback! Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Andre - Posted on 21 February 2025
Called on time it was very professional Explaining everything clearly for each item and asking professionals questions about my genera health
Visited February 2025
Review titled Patford House Partnership
Replied on 21 February 2025
Dear Andre, Thank you for your feedback! We are pleased to hear your appointment was on time and professionally handled, with clear explanations and a thorough approach to your health. We appreciate your kind words! Kind Regards, Julie Taylor - Operations Manager
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Review titled Efficient practice
Rated 5 stars out of 5
by Christopher - Posted on 13 February 2025
Very easy to get an appointment with polite, considerate and helpful staff. Rang back when said and dealt with me in an efficient and effective way.
Visited February 2025
Review titled Patford House Partnership
Replied on 21 February 2025
Dear Christopher, Thank you for your kind words! We are pleased you found it easy to get an appointment and had a positive experience with our team. We appreciate your feedback! Kind Regards, Julie Taylor - Operations Manager
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Review titled Great asset
Rated 4 stars out of 5
by Anonymous - Posted on 26 February 2025
I rarely provide reviews on anything but felt compelled to write to say how great an asset one of the senior nurse is to the surgery (who apparently I can’t name here) First of all she was very thorough in an initial telephone appointment and then very efficient and flexible in scheduling an appointment that provided necessary vaccinations asap, whilst combining it with bloods, which were already scheduled for a different date. With regards to the appointment itself, she is always so engaging, thoughtful and approachable, so she even makes visits to the surgery - which are far from a favourite activity of mine - positive as a minimum …and almost enjoyable! Well, in between those two adjectives realistically! Thank you - and I hope you enjoy your forthcoming holiday!
Visited February 2025
Review titled Patford House Partnership
Replied on 10 March 2025
Dear Patient, Thank you for your thoughtful review! We are pleased to hear that the nurse provided such excellent care and made your experience as positive as possible. Your feedback means a lot to us, and we will be sure to pass along your kind words. Best Regards, Julie Taylor - Operations Manager
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 05 February 2025
Visited surgery today reception staff were friendly and helpful, appointment was on time and medical staff were friendly, and exampled the procedure to me.
Visited February 2025
Review titled Patford House Partnership
Replied on 06 February 2025
Dear Patient, Thank you for your feedback! We are pleased to hear that you had a positive experience with our reception and medical staff. Your kind words are much appreciated! Best Regards, Julie Taylor - Operations Manager
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Review titled Great Doctor
Rated 5 stars out of 5
by Stephen Hawkins - Posted on 26 February 2025
The Doctor was very thorough and took account of my feelings with regards to my symptoms. She explained what she would do with regards to my referral to a dermatologist and what I should expect with regards to timings. It was great to receive such good service.
Visited February 2025
Review titled Patford House Partnership
Replied on 10 March 2025
Dear Stephen, Thank you for your kind feedback! We are pleased to hear that the doctor took the time to understand your concerns and provide clear explanations. We appreciate you sharing your positive experience! Kind Regards, Julie Taylor - Operations Manager